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The Department for Work and Pensions: Secure Card Payment Services Procurement

IT services: consulting
software development
Internet and support
Location not published
Published value
Not published
Submission deadline Not published
Lots published0
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: DEPARTMENT FOR WORK AND PENSIONS: "The Department for Work and Pensions: Secure Card Payment Services Procurement". Published status: tenderUpdate. Published value: Value not published. Lot information not published. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDEPARTMENT FOR WORK AND PENSIONSScope & CategoriesNot publishedSubmission Window
Recorded
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: DEPARTMENT FOR WORK AND PENSIONS
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for DEPARTMENT FOR WORK AND PENSIONS. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDEPARTMENT FOR WORK AND PENSIONS
Procedure methodNot published
Procurement categoryNot published
StatusNot published
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published28 Feb 2023, 14:02 GMT
Last source update28 Feb 2023, 14:02 GMT
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery areaLocation not published
OCIDocds-h6vhtk-03a687
What is being bought
The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs. The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service and contract also includes the routing of outbound calls via the PCI DSS compliant service provider. There is additional potential for approximately 2,000 more agents in the future that is not currently accounted for in the current SCPS contract. The DWP is planning to procure a new SCPS that can meet the current and future needs of the service while providing value for money and service continuity. The new SCPS contract is required to ensure continuing capability for DWP to receive customer payments in a PCI DSS compliant manner and route all related outbound telephony calls via a PCI DSS compliant service provider. DWP is currently looking to conduct early market engagement with a view to concluding the competitive procurement activity by June 2023. The DWP is holding an online event via techUK on 2nd March 2023 at 2pm with a view to preparing the procurement and informing suppliers of DWP's procurement plans and requirements for SCPS and answer questions regarding the planned procurement. Following the event, the DWP will issue a Request for Information (RFI) to gain further insight from the supply market that may help to shape the approach to market. Register for the event via the techUK website. https://www.techuk.org/what-we-deliver/events/dwp-market-engagement-event-secure-card-payment-services-procurement.html
What changed
From the official release history
  1. Status changed to published status
    28 Feb 2023, 14:02 GMT
  2. Official notice release published
    28 Feb 2023, 14:02 GMT
  3. Status changed to planned
    17 Feb 2023, 14:46 GMT
  4. Official notice release published
    17 Feb 2023, 14:46 GMT
  5. Buyer information updated
    17 Feb 2023, 14:46 GMT
  6. Published tender amendment
    Not published
Lots and requirements (0)
Published by the contracting authority
No data
No lots are published for this procedure
Timeline
  1. Procedure published
    28 Feb 2023, 14:02 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

DEPARTMENT FOR WORK AND PENSIONS

Contracting authority GB-FTS-9102
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published