Find a TenderPast planning notice

Published 17 Feb 2023, 14:46 GMT

Official UK procurement notice

The Department for Work and Pensions: Secure Card Payment Services Procurement

Official notice

Authority: Department for Work & Pensions (Central government)

Services

Sectors: IT Services & Software (72) Delivery: UK

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 9 Oct 2023from the planned procurement notice

What is being bought

Published requirement description

The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs.

The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service and contract also includes the routing of outbound calls via the PCI DSS compliant service provider.

There is additional potential for approximately 2,000 more agents in the future that is not currently accounted for in the current SCPS contract. The DWP is planning to procure a new SCPS that can meet the current and future needs of the service while providing value for money and service continuity.

The new SCPS contract is required to ensure continuing capability for DWP to receive customer payments in a PCI DSS compliant manner and route all related outbound telephony calls via a PCI DSS compliant service provider.

DWP is currently looking to conduct early market engagement with a view to concluding the competitive procurement activity by June 2023.

The DWP is holding an online event via techUK on 2nd March 2023 at 2pm with a view to preparing the procurement and informing suppliers of DWP's procurement plans and requirements for SCPS and answer questions regarding the planned procurement. Following the event, the DWP will issue a Request for Information (RFI) to gain further insight from the supply market that may help to shape the approach to market.

www.techuk.org/what-we-deliver/even… ↗

CPV: IT services: consulting, software development, Internet and support · Telecommunications services

The lotProcurement structure

single lot · no lot value published

Lot #1The current DWP Secure Card Payment Services (SCPS) allows business groups to receive…Planned

The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service also includes the routing of outbound calls via the PCI DSS compliant service provider due to technical decision for all agent activity to use the DWP managed contact centre platform.

The new SCPS contract is required to continuing capability for DWP to receive customer payments in a PCI DSS compliant manner and route all outbound telephony calls via a PCI DSS compliant service provider.

DWP is currently looking to conduct early market engagement with a view to concluding the competitive procurement activity by June 2023.

Delivery: UK

64200000 Telecommunications services

Procedure terms & legal framework

From the official record

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 17 Feb 2023, 14:46 GMT
Last source update: 28 Feb 2023, 14:02 GMT
Authority reference: Project_25393
FTS notice number: 2023/S 000-005854
Classification (CPV): IT services: consulting, software development, Internet and supportTelecommunications services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-03a687 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

28 Feb 2023 → 9 Oct 2023 · 2 dates

Notice published
28 Feb 2023, 14:02 GMT
Tender notice expected
9 Oct 2023, 00:00 BST

Notice history

2 releases on Find a Tender

Published amendments (1 · 0 deadline changes)

When	What	Before	After	Shift
—	TextNew Date of Market Engagement Event 23rd March 2023 at 10am · VI	Original Date 2nd March 2023	New Date 23rd March 2023

1 amendment published without a description.

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

DEPARTMENT FOR WORK AND PENSIONS

Contracting authorityCentral GovernmentNational or federal agency/officeGeneral public services CAXTON HOUSE, LONDON, UK, SW1H9DAContact name, email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.