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Published 17 Apr 2026, 12:19 BST

Official UK procurement notice

ocds-h6vhtk-02bf26 — UK public procurement notice

Authority: Home Office (Central government)·Consortium: 3 public authorities

2 lotsServicesRestricted procedureSME suitableAccelerated
Sectors: IT Services & Software (72) Delivery: UK
Published estimate£2,500,000envelope for 2 lots · 1 value update
Submissions closed 25 Jun 2021awarded 17 Mar 2023
Awarded to BUSINESS SYSTEMS (U.K.) LIMITED2 awards
Contract term 3 yrsstarts 17 Mar 2022

What is being bought2 lots · detail below

Published requirement description

The Authority has undertaken this tender exercise to appoint suitably capable and experienced provider of a Digital Interviewing solution. It has utilised the Restricted Procedure, a multi-stage procurement process intended to short list qualified bidders, who where in turn invited to tender for the contract opportunity.

CPV: Development of transaction processing and custom software

Lots and requirements (2)Procurement structure

2 lots · 1 with a published value
Lot #1Igital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claimAwardedPublished value£2,500,000
igital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claim. Interviews are currently carried out in-person and as remote interviews (via telephone or video links). Other areas of the Home Office also use interviewing to different extents. This notice relates specifically to delivering a continuous operational service for Asylum and V&C Operations from January 2022 to 2023. The core components of the project include: • Digital Audio Recording Software; Capture the audio from all participants wheth…
Delivery: UK · CR0 2EU
Second stage
up to 4 candidates invited to tender
Variant bids
not allowed
72232000 Development of transaction processing and custom software
Lot #2Proc 645 Digital Interviewing 3 yrsLot estimate not published
Further to a Prior Information Notice (PIN) ref: CF-0160200D58000000L5A4EAK1 issued on 22 April 2021, The Authority is undertaking this tender exercise to appoint suitably capable and experienced provider of a Digital Interviewing solution. It utilises the Restricted Procedure, a multi-stage procurement process that is intended to short list qualified bidders, who will in turn be invited to tender for the contract opportunity. The objective of the Selection Stage is to assess the responses to the SSQ and select Bidders to proceed to the ITT Stage of this procurement. The evaluation panel shall…
Contract period: 17 Mar 2022 — 16 Mar 2025 (3 yrs)Delivery: UK · CR0 2EU

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published — the tender pack may add more
How bids were scored
Quality: 80Price: 130
Published sub-criteria (4)
  • Technical — 70
  • Presentation — 10
  • Price — 30
  • price — 100
Published award criteria (4)
  • Technical — 70%
  • Presentation — 10%
  • Price — 30%
  • price — 100

Procedure terms & legal framework

From the official record
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
17 Apr 2026, 12:19 BST
Last source update
17 Apr 2026, 12:19 BST
Accelerated
PIN previously published (reference CF-0160200D58000000L5A4EAK1), and the Authority is using electronic tendering via its e-Sourcing portal.
Classification (CPV)
Development of transaction processing and custom software
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02bf26
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms
contract performance requirements are set out within the draft contract and relevant schedules. N.B. the draft Contract is based on the Crown Mid-Tier Model contract

How it was run

Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
25 Jun 2021, 23:59 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Participation fee
document
Bid validity
180 days from the deadline
Detailed submission instructions & authority contactsFrom official release
homeoffice.app.jaggaer.com ↗

Timeline

4 published dates · Europe/London
  1. Submission deadline
    25 Jun 2021, 23:59 BST
  2. Invitations to tender expected
    26 Jul 2021, 00:00 BST
  3. Contract starts
    17 Mar 2022, 00:00 GMT
  4. Notice published159 days ago
    17 Apr 2026, 12:19 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 2
Awarded value £6,430,2292 contracts exc. VAT
Bids received 61 from SMEs
Contracts signed 2latest 17 Mar 2023
LotAwarded toValueDateStatus
1 · Igital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claimBUSINESS SYSTEMS (U.K.) LIMITEDDigital Interviewing——Awarded
2 · Proc 645 Digital InterviewingBUSINESS SYSTEMS (U.K.) LIMITED——Awarded

Contracts

  • Proc 645 Digital Interviewing · BUSINESS SYSTEMS (U.K.) LIMITED

    Signed
    17 Mar 2023
    Value
    £4,568,965
    Period
    17 Mar 2022 — 30 Sept 2026
    Status
    active
    • Change The contract has been modified to extend the Transition Assistance Period (TAP) on a phased basis, comprising an initial three-month extension, followed by up to three optional additional one-month extensions. The initial three-month extension will be implemented to support the orderly transition of the Digital Interviewing service to an in-house delivery model and ensure continuity of service. The subsequent three one-month extensions are optional and may be exercised at the Authority’s discretion where required, depending on the progress of transition activities. The modification relates to the continuation of existing exit and transition support services only and does not change the overall nature of the contract. The estimated value of the modification reflects the maximum potential duration of the TAP extension (i.e. up to six months in total). The actual duration may be shorter if transition activities are completed earlier and the optional extension periods are not exercised. The contract has previously been subject to contract change notices relating to contract value adjustments and extensions in accordance with the contract provisions. This modification does not introduce any new services beyond those already provided for within the contract. — Need for additional works, services or supplies by the original contractor/concessionaire: The extension is required to ensure continuity of digital interviewing services during the transition to an in-house delivery model. The additional transition and exit support services have become necessary to complete the transfer of the service and can only be provided by the incumbent supplier due to their technical knowledge of the existing solution, configuration and operational processes. A change of contractor for this limited period is not feasible for technical and economic reasons and would result in significant operational risk, service disruption and duplication of mobilisation and knowledge transfer costs. The value of the modification remains within the 50% threshold permitted under Regulation 72(1)(b) of the Public Contracts Regulations (PCR) 2015 and does not alter the overall nature of the contract.

  • Digital Interviewing · BUSINESS SYSTEMS (U.K.) LIMITED

    Signed
    24 Dec 2021
    Value
    £1,861,265
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Igital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claim6bids · 6 electronic · 2 from abroad1——

Notice history

7 events · 3 releases on Find a Tender · since 30 Mar 2022
  1. Status changed
    17 Apr 2026, 12:19 BST
  2. Procurement method changed
    17 Apr 2026, 12:19 BST
  3. Buyer details updated
    17 Apr 2026, 12:19 BST
  4. Published value updated
    30 Mar 2022, 13:13 BSTwas £2,500,000
  5. Status changed to complete
    30 Mar 2022, 13:13 BST
  6. Deadline withdrawn
    30 Mar 2022, 13:13 BST
  7. Buyer details updated
    30 Mar 2022, 13:13 BST

Contracting authority & participating public bodies

2 public bodies on the notice

Home Office

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsImmigration, Citizenship and Borders 2 Marsham Street, London, UK, SW1P 4DF [email protected]

Dispute resolution & review bodies

  • High Court of England and WalesReview body London
  • Secretary of State for the Home Department (Commercial Directorate)Review body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Technical selection criteriatenderTechnical selection criteria
  • Economic and financial selection criteriatenderEconomic and financial selection criteria