Official UK procurement notice
Total Language Solutions II
Authority: Mid and South Essex NHS Foundation Trust (Central government)·On behalf of: HealthTrust Europe LLP
What is being bought3 lots · detail below
Published requirement descriptionThe framework will include a range of Services including on-site face-to-face interpreting for spoken languages, the provision of remote interpreting solutions for spoken and non-spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services. The Services will also encompass a range of solutions for on-site and/or remote interpretation and translation solutions for non-spoken languages, including the provision of a managed or subscription-based service with technology to cover on-site (non-spoken) and/or remote (non-spoken) interpretation and translation services including British Sign Language (BSL).
This includes the deployment of a managed or subscription-based service with technology to cover on-site (spoken) and/or remote (spoken and non-spoken) interpretation, translation, and transcription services
- No preliminary market engagement: PME was undertaken with approximately 10 suppliers in January 2025, prior to the implementation of the Procurement Act. All contracted suppliers on the existing framework were invited to participate and offered insight into best practice around cancellation and appropriate reimbursement (ie service credits).
CPV: Interpretation services
How this framework works
From the published notice- Type
- Open framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Places
- up to 999 suppliers · 13 bids on the busiest of 3 lots (0.0 per place) · 13 appointed
- Framework period
- 2 yrs · up to 4 yrs from 15 Sept 2025
- Supplier levy on call-offs (max %)
- 1% of call-off value
Who may buy through it
Any public sector contyracting authority recognized by the UK government
Published description of the framework
Tendered rates form ceiling fees for the duration of the framework and can be reuced to offer best value, but never exceeded, except where a price review has been undertaken and any uplift is identified as necessary. Contract awards may be via direct award or further competition.
- BSOL Translation and Interpretation · Birmingham & Solihull Mental Health Foundation Trust · 26 May 2026
- Interpreting and Translation Services · London Borough of Hackney · 20 Mar 2026
Notices that name this framework as their framework in the official record. Many call-offs are never published, so this is a floor, not utilisation.
Lots and requirements (3)Procurement structure
3 lots · all with a published value · same evaluation weights on every lotLot #1Spoken Interpretation, Translation and Transcription ServicesAwardedRenewalPublished value£15,000,000
Interpretation, Translation and Transcription Services (On-site and/or Remote) facilitating access to Suppliers providing Spoken translation services, including rare languages and those that are deemed to be more frequently provided.
Lot #2Non-Spoken Interpretation and Translation ServicesAwardedRenewalPublished value£20,000,000
Interpretation and Translation Services (On-site and/or Remote) enables Participating Authorities to access Suppliers who are capable of providing Non-Spoken Translators and Interpreters which includes but is not limited to British Sign Language (BSL).
Lot #3Interpretation, Translation and Transcription Managed ServicesAwardedRenewalPublished value£5,000,000
will allow provision of multiple Lots under a single contract under a managed service and the added utilisation of technology software.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical: 55%
- Price: 35%
- Social Value: 10%
Published award criteria (3)
- Technical: Bidder responses assessed against the scoring criteria and methodology provided.
- Social Value: Fixed value. Bidder responses assessed against the scoring criteria and methodology provided.
- Price: Submitted pricing applied to spend profile in order to generate evaluated cost to serve. scored as an inverse proportion aganst the best value bid
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
- “Total Language Solutions II” is a framework: the contest is a place on its panel, up to 999 suppliers, not a single contract: call-offs may be direct or by further competition.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use the vehicle
- Any public sector contyracting authority recognized by the UK government
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 11 Jul 2025, 13:29 BST
- Last source update
- 25 Nov 2025, 15:14 GMT
- Award evaluation window
- Submission end – 29 Aug 2025
- Authority reference
PR-1006- FTS notice number
2025/S 000-039272- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-055da6Find a Tender
How it was run
Official notice- Appointment period ends
- 11 Aug 2025, 14:00 BST
- Clarification deadline
- 23 Jul 2025, 15:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
- Supplier levy on call-offs (max %)
- call-off levy · 1% of call-off value
Timeline
11 Jul 2025 → 25 Nov 2025 · 8 dates- Tender notice published11 Jul 2025, 13:29 BST
- Clarification questions by23 Jul 2025, 15:00 BST
- Admission / appointment period endsperiod end, not a bid countdown11 Aug 2025, 14:00 BST
- Assessment summaries sent28 Aug 2025, 00:00 BST
- Award decision expected by29 Aug 2025, 23:59 BST
- Standstill ends400 days ago10 Sept 2025, 23:59 BST
- Contract starts396 days ago15 Sept 2025, 00:00 BST
- Latest notice published325 days ago25 Nov 2025, 15:14 GMT
Notice history
5 events · 3 releases on Find a Tender · since 11 Jul 2025- Tender notice published11 Jul 2025, 13:29 BSTUK4
- Contract award notice published1 Sept 2025, 13:57 BSTUK6
- Status changed to complete1 Sept 2025, 13:57 BST
- Contract signature expected11 Sept 2025, 23:59 BSTscheduled
- Contract details notice published25 Nov 2025, 15:14 GMTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast£35,000,000 is the framework's published maximum, restated by the publisher on 5 award rows. It is one ceiling, not 5 separate sums, and no share per lot is published; those rows read “ceiling above”.
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Spoken Interpretation, Translation and Transcription Services1 award | |||
| ENABLE2 TRANSLATE LIMITEDSMEContract 1229 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further extension of 2 years available | £25,000,000 | 27 Aug 2025 | Awarded |
| Lot 2 · Non-Spoken Interpretation and Translation Services3 awards | |||
| Translate UK LimitedSMEContract 1329 Sept 2025 – 8 Sept 2027 · up to 28 Sept 2029Extensions: Further extension of 2 years available | £10,000,000 | 27 Aug 2025 | Awarded |
| SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTDSMEContract 829 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further extension of 2 years available | £10,000,000 | 27 Aug 2025 | Awarded |
| SIGNALISE CO-OP LIMITEDSMEContract 929 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further Extension of 2 years available | £10,000,000 | 27 Aug 2025 | Awarded |
| Across several lots9 awards | |||
| Axis Recruitment LimitedSMEContract 129 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further for upto 2 year extension available | ceiling above | 27 Aug 2025 | Awarded |
| THEBIGWORD INTERPRETING SERVICES LIMITEDContract 1029 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further extension of 2 years available | £40,000,000 | 27 Aug 2025 | Awarded |
| The Language Shop LimitedContract 1129 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further extenion of 2 years available | ceiling above | 27 Aug 2025 | Awarded |
| Migrant Help Trading Limited t/a Clear Voice Interpreting ServicesSMEContract 229 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further for upto 2 year extension available | ceiling above | 27 Aug 2025 | Awarded |
| DA Languages LimitedContract 329 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further for upto 2 year extension available | £20,000,000 | 27 Aug 2025standstill to 10 Sept 2025 | Standstill |
| Word360 LtdContract 429 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further extension of 2 years available | £40,000,000 | 27 Aug 2025 | Awarded |
| Language Connect International LtdContract 529 Sept 2025 – 28 Sept 2027 · up to 29 Sept 2029Extensions: Further extension of 2 years available | ceiling above | 27 Aug 2025 | Awarded |
| Language Empire LimitedSMEContract 629 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further extension of 2 years available | ceiling above | 27 Aug 2025 | Awarded |
| Language Line Limited T/A Language Line SolutionsContract 729 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029Extensions: Further extension of 2 years available | £30,000,000 | 27 Aug 2025 | Awarded |
Contracts
All 13 of these contracts carry the same published figure, £4,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Contract 1 · Axis Recruitment LimitedSME
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- 2 month extension in line with framework terms
Contract 10 · THEBIGWORD INTERPRETING SERVICES LIMITED
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- In line with framework terms
Contract 11 · The Language Shop Limited
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- In line with Framework Terms
Contract 12 · ENABLE2 TRANSLATE LIMITEDSME
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- In line with framework terms
Contract 13 · Translate UK LimitedSME
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- In line with framework terms
Contract 14
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- Extension in line with framewortk terms
Contract 2 · Migrant Help Trading Limited t/a Clear Voice Interpreting ServicesSME
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 20 Oct 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- Extension in line with framewortk terms
Contract 4 · Word360 Ltd
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- Extension in line with framewortk terms
Contract 5 · Language Connect International Ltd
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- Extension in line with framewortk terms
Contract 6 · Language Empire LimitedSME
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- extended in line with framework term
Contract 7 · Language Line Limited T/A Language Line Solutions
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- In line with framework terms
Contract 8 · SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTDSME
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- in line with framework terms
Contract 9 · SIGNALISE CO-OP LIMITEDSME
- Signed
- 29 Sept 2025
- Value
- ceiling above
- Period
- 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2029 with extensions
- Status
- active
- Extensions
- In line with framework terms
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Spoken Interpretation, Translation and Transcription Services | 13final-stage tenders · 14 at stage one | 9 | 0 | — |
| 2 · Non-Spoken Interpretation and Translation Services | 13final-stage tenders · 14 at stage one | 10 | 0 | — |
| 3 · Interpretation, Translation and Transcription Managed Services | 7final-stage tenders · 12 at stage one | 4 | 0 | — |
Who bid
- did not winGlobal Voices LtdSME · Scotland · all lots
- did not winLanguage Phone Ltd · Greater London · all lots
- did not winRHC 360 SOLUTIONS LTDSME · Greater London · all lots
- wonthebigword Interpreting Services Limited · Yorkshire and the Humber · all lots
- wonTranslate UK LimitedSME · Yorkshire and the Humber · 2
- wonSign Solutions (SLIA) LtdSME · West Midlands · 2
- wonThe Language Shop LtdSME · Greater London · 1, 2
- wonEnable2 Translate LimitedSME · Yorkshire and the Humber · 1
- wonD A Languages LimitedSME · North West England · 1, 3
- wonMigrant Help Trading LimitedSME · Greater London · 1, 2
- wonWord360 LimitedSME · West Midlands · all lots
- wonSignalise Co-op LimitedVCSE · North West England · 2
- wonLanguage Line Limited · Greater London · 1, 3
- wonAxis Recruitment LimitedSME · East Midlands · 1, 2
- wonLanguage Empire Ltd.SME · North West England · 1, 2
- wonLanguage Connect International Ltd · North West England · 1, 2
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- HealthTrust Europe LLPProcess contact pointProcuring entityOn 11th August 2021, Mid and South Essex NHS Foundation Trust (MSE) published a contract notice for procurement partner services. HealthTrust Europe LLP (HTE) was selected to provide these services under the MSE Framework, including access to HTE's public sector frameworks. HTE is now conducting this procurement exercise as part of its services to the Customers under the MSE Framework.
Framework contractors & participating bidders
16 commercial parties on the notice · 13 awarded- Axis Recruitment LimitedFramework contractor
- D A Languages LimitedFramework contractor
- Enable2 Translate LimitedFramework contractor
- Global Voices LtdBidder / tenderer
- Language Connect International LtdFramework contractor
- Language Empire Ltd.Framework contractor
- Language Line LimitedFramework contractor
- Language Phone LtdBidder / tenderer
- Migrant Help Trading LimitedFramework contractor
- RHC 360 SOLUTIONS LTDBidder / tenderer
Show 6 more suppliers
- Sign Solutions (SLIA) LtdFramework contractor
- Signalise Co-op LimitedFramework contractor
- The Langauge Shop LtdFramework contractor
- Translate UK LimitedFramework contractor
- Word360 LimitedFramework contractor
- thebigword Interpreting Services LimitedFramework contractor
Official documents & specifications (41)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
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11 further documents are listed in the JSON mirror.