Official UK procurement notice
Telephone Maintenance — UK public procurement notice
Authority: NHS Highland (NHS & healthcare)
Sectors: Health & Social Care (85) Delivery: Scotland (UKM6)
Published estimate £480,000≈ £480k / year · 1 value update
Submissions closed 23 Dec 2021awarded 1 Mar 2022
Awarded to Southside Road Surgery, HFD Group/HFD Intelligent Technologies4 awards
Contract term 1 yrextension options published · starts 1 Sept 2026
What is being bought
Published requirement descriptionNHS Highland requires medical services to be provided to the RNI Community Hospital and the interim (step-up/Step-down) beds at Ach an Eas Care Home during the hours of 08.00 to 18.00hrs, Monday to Friday, 52 weeks per annum, excluding Public Holidays and Protected Learning Time afternoons. NHS Highland are working towards having services that work consistently 7 days a week and expect that there will be a need for the medical services to also be able to be provided on Saturday and Sunday within the next 2-3 years.
- Recurrence: 2025/26
CPV: Repair and maintenance services of telephone sets · Repair and maintenance services of telephone switching apparatus · Telephone network maintenance services
The lotProcurement structure
single lot · no lot value publishedLot #1NHS Highland requires ongoing Telephone Maintenance support as part of the SIP upgradeAwardedRenewal
- Extensions
- With the option to extend for up to a maximum of 12 months.
- Variant bids
- not allowed
50334110 Telephone network maintenance services50334130 Repair and maintenance services of telephone switching apparatus50334140 Repair and maintenance services of telephone sets
What it takes to win
Evaluation split and conditions of participation as published — the tender pack may add moreHow bids were scored
Published sub-criteria (4)
- Quality — 60
- Quality — 60
- price — 40
- price — 40
Published award criteria (4)
- Quality — 60
- price — 40
- Quality — 60
- price — 40
Conditions of participation2
- SuitabilityThe relevant selection criteria will be included in the SPD Scotland module.
- SuitabilityThe relevant selection criteria will be included in the SPD Scotland module.
- Staff
- Names and qualifications of delivery staff must be submitted
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2025/26
- First published
- 16 Sept 2026, 15:36 BST
- Last source update
- 16 Sept 2026, 15:36 BST
- Award evaluation window
- 23 Dec 2021, 12:00 GMT — …
- Authority reference
HH013-21- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f950
Contract terms
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: (SC Ref:840946)
How it was run
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
- Submission deadline
- 23 Dec 2021, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 23 Dec 2021, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release
Timeline
4 published dates · Europe/London- Submission deadline23 Dec 2021, 12:00 GMT
- Bids opened23 Dec 2021, 12:00 GMT
- Contract starts21 days ago1 Sept 2026, 00:00 BST
- Notice published5 days ago16 Sept 2026, 15:36 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics — not a forecastAwards 4
Awarded value £1,945,8004 contracts exc. VAT
Bids received 2
Contracts signed 4latest 1 Sept 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Southside Road Surgery | — | — | Awarded |
| Southside Road SurgeryMedical Support to the RNI Community Hospital and Ach an Eas Care Home Inverness | — | — | Awarded |
| Southside Road SurgerySME +1 morejoint awardMedical Support to the RNI Community Hospital and Ach an Eas Care Home Inverness | — | — | Awarded |
| HFD Group/HFD Intelligent Technologies | — | — | Awarded |
Contracts
Telephone Maintenance · HFD Group/HFD Intelligent Technologies
- Signed
- 1 Sept 2026
- Value
- £355,800
- Period
- 1 Sept 2026 — 31 Aug 2027
- Status
- active
- Change The contract has been extended under the same Service requirements to allow time for a retender and to support major SIP Trunk upgrade. — Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The service is required to continue while NHS Highland prepares for the retender and to support major SIP Trunk upgrade.
Contract 005818-2022-S&MD-004-21-1 · Southside Road Surgery
- Signed
- 1 Mar 2022
- Value
- £480,000
- Status
- active
Medical Support to the RNI Community Hospital and Ach an Eas Care Home Inverness · Southside Road Surgery
- Signed
- 1 Mar 2022
- Value
- £540,000
- Status
- active
- Change The contract has been varied temporarily to provide additional Medical Support at the Royal Northern Infirmary (RNI) to accommodate patients who have been moved from Raigmore Hospital Ward 6A into the Community hospital beds in the RNI Ward 2. — Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Due to work requiring to be carried out at Ward 6A in Raigmore Hospital, Ward 2 at the RNI requires to be reopened on a temporary basis to accommodate the patients from Raigmore Hospital.
Medical Support to the RNI Community Hospital and Ach an Eas Care Home Inverness · Southside Road SurgerySME +1 more
- Signed
- 1 Mar 2022
- Value
- £570,000
- Period
- 1 Jul 2022 — 31 Mar 2027
- Status
- active
- Change The contract has been extended under the same Service requirements to allow time for a retender. — Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The service is required to continue while NHS Highland prepares for the retender.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic · 2 from abroad | 0 | — | — |
Notice history
5 events · 5 releases on Find a Tender · since 3 Mar 2022- Status changed3 May 2024, 15:30 BST
- Procurement method changed3 May 2024, 15:30 BST
- Published value updated3 Mar 2022, 11:17 GMTwas £480,000
- Status changed to complete3 Mar 2022, 11:17 GMT
- Deadline withdrawn3 Mar 2022, 11:17 GMT
Routine re-releases (5)
- 2022-03: 1 release · 3 Mar 2022
- 2021-11: 1 release · 23 Nov 2021
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Sheriff Court HouseReview body
- The Inverness Justice CentreReview body
Bidders & participating suppliers
3 commercial parties on the notice- HFD Group/HFD Intelligent TechnologiesAwarded supplier
- SOUTHSIDE ROAD SURGERYAwarded supplier
- Southside Road SurgeryAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria