T20/13_Student Residential Internet Provider

This contract has been awarded.The University is seeking an agreement for the provision of Internet services across the University owned and managed Student residential buildings (approximately 1055 student rooms.The solution will need to provide both a wired service into each bedroom, plus a wireless (Wi-Fi) service to provide full building coverage to all rooms and communal areas of the buildings (including entrance, social areas, and kitchens within the residential buildings), with no dead spots as students move around their building.In addition to providing services to students, the network is also required to provide wired and wireless connections for any devices needed to support.Laundry Services additional cabling will be required in these areas to facilitate the online functionality.The proposed solution must operate independently of the existing University network infrastructure, and must allow for normal student usage demands, to include online gaming, and legal and reasonable file sharing and downloading.The service level expected should be representative as a current average across UK households, with a typical download speed of at least 100 Mb/s per room (both wired and Wi-Fi). We expect the Infrastructure to be "future proof" for the duration of the contract, to potentially include increasing speed to support emerging functionality. Eduroam should be a provision and not be disadvantaged by their own provision. All student personal data is to be handled according to UK Data protection law and any other applicable legislation. We are committed to delivering an excellent experience to all of our students, and so we require your service to be in line with this commitment. to cat5 e solution as minimum.A facility is required for individual users to utilise and register multiple devices, and any limit on the number of personal devices must be specified. Via AP point in each roomA year-round service is required and must be available to both academic students and also to short-term occupiers (who may include under 18-year-olds, who will require additional filtering options).Residents should be able to upgrade the service if required, and a 24-hour support service is expected to be provided. Provision must also be available for a number of additional guest accounts to enable University staff accounts to access the Internet for housing management, including maintenance purposes.The incumbent supplier’s contract expires on 31st July 2021, the successful supplier must be able to co-operate with the incumbent supplier to arrange transition and complete the transition from the existing supplier to their new circuit and solution by the expiry date, schedule to be agreed, please provide details of how this will be achieved. The go live date for the network managed service for all buildings must be 1st August 2021. The transaction must have minimum impact on students in residence. Upon expiry, all active equipment (Switches, Access Points, Firewalls, Servers, P2P line of site bridge) remains the ownership of the current provider. All passive equipment (internal/external cabling, patch panels) remain under the Universities ownership.The network specification detail and drawings must be provided to the University Account Manager.