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Published 29 May 2025, 17:42 BST

Official UK procurement notice

T118 - Voice of the Customer

Official notice

Authority: NORTHERN IRELAND WATER LIMITED (Central government)

ServicesBelow threshold - open competitionBelow threshold
Sectors: IT Services & Software (72) Delivery: Delivery location not published
Published estimate£175,200≈ £88k / year · £175,200 inc. VAT
Submissions closed 12 Jun 2025
Contract term 2 yrsends 18 Jun 2027 · up to 18 Jun 2031 with extensions · starts 19 Jun 2025

What is being bought

Published requirement description

NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · value published
Lot #1Renewal 2 yrsPublished value£175,200
Contract period: 19 Jun 2025 – 18 Jun 2027 (2 yrs) · up to 18 Jun 2031 with extensionsValue: £175,200 exc. VAT · £175,200 inc. VAT
Extensions: 4 potential extensions of 12 months
72000000 IT services: consulting, software development, Internet and support

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: Award criteria is based on technical and financial

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
29 May 2025, 17:42 BST
Last source update
29 May 2025, 17:42 BST
FTS notice number
2025/S 000-028615
Latest notice
Tender notice (UK4)
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-05293a Find a Tender

How it was run

Official notice
Run through: eTendersNI · Who buys & how to bid on eTendersNI
Supplier login requiredElectronic submission allowed
Access & registration note: Free Northern Ireland registration
Submission deadline
12 Jun 2025, 23:59 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

etendersni.gov.uk ↗

Timeline

29 May 2025 → 19 Jun 2025 · 3 dates
  1. Tender notice published
    29 May 2025, 17:42 BST
  2. Submission deadline
    12 Jun 2025, 23:59 BST
  3. Contract starts
    19 Jun 2025, 00:00 BST

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    29 May 2025, 17:42 BST
    UK4

Contracting authority & participating public bodies

NI Water

Contracting authorityPublic authority - sub-central governmentNorthern Irish devolved regulations apply GB-PPON: PCZH-7295-JJTZ Westland House, Belfast, Northern Ireland, BT14 6TEContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender