Find a Tender
active
Official procurement procedure
T118 - Voice of the Customer
IT services: consulting
software development
Internet and support
Location not published
Published value
£175,200
Submission deadline 12 Jun 2025, 23:59 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Northern Ireland Water Limited: "T118 - Voice of the Customer". Published status: active. Published value: £175,200. 1 published lot. Recorded submission deadline: 12 Jun 2025, 23:59 BST. See the official notice for participation instructions.
| Contracting Authority | Northern Ireland Water Limited | Scope & Categories | Not published | Submission Window | Closed 12 Jun 2025, 23:59 BST |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | £175,200 |
Bidder Intelligence · Authority Profile: Northern Ireland Water Limited
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Northern Ireland Water Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
2.5Bids / Report
Supplier ConcentrationHigh Concentration
NIMMS LtdTop vendor: 100% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 15 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| NIMMS Ltd | 1 win | £100,000 |
Procedure terms
Contracting AuthorityNorthern Ireland Water Limited | Procedure methodNot published | Procurement categoryNot published |
Statusactive | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published29 May 2025, 17:42 BST | Last source update29 May 2025, 17:42 BST | Recurring procurementNot published |
ClassificationIT services: consulting, software development, Internet and support | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-05293a | ||
What is being bought
NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.
What changed
From the official release history
- tender value changed
29 May 2025, 17:42 BST - Status changed to active
29 May 2025, 17:42 BST - Official notice release published
29 May 2025, 17:42 BST - Submission deadline changed to 12 Jun 2025, 23:59 BST
29 May 2025, 17:42 BST - Buyer information updated
29 May 2025, 17:42 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedactivePublished value£175,200The source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
29 May 2025, 17:42 BST - Submission deadline
12 Jun 2025, 23:59 BST
Commercial outcome and competition
AwardsNo award published |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Northern Ireland Water Limited
Contracting authority GB-PPON-PCZH-7295-JJTZDocuments (1)
Official links; attachments are not copied
- 29 May 2025, 17:42 BST
Related procedures (0)
No related procedures published