Support at Home (Home Support and Supported Living)

The service covers both long and short term support needs and may include personal care, domestic support, social and emotional support as well as providing support to families and carers. In line with re-ablement practices, the service aims to help people sustain, recover or manage their health, skills and abilities to lead independent and fulfilling lives within their local communities.

Services for People with Physical Disabilities should fulfil an enabling role supporting people to regain confidence and motivation, maximising their potential and supporting them to live as independently as possible.

Service Users affected by Learning Disability exhibit an impairment of their intellectual, adaptive and social functioning. Service Users with Learning Disabilities may have particular communication support needs requiring the use of communication support systems such as Talking Mats, Makaton as well as other augmentative and alternative communication aids, for example, picture and symbol communication boards, electronic communication devices etc. Service Users with Learning Disabilities may also require support to interact with others and their environment ensuring that any risks posed, by or to the individual, are managed appropriately.

Service Users within this category are typically individuals who have been diagnosed as having a severe and enduring mental illness, such as Schizophrenia or Severe Affective Disorder. Service Users affected by Mental Health difficulties may require support because they are acutely unwell or have long term mental illness which significantly impacts their functioning and motivation to care independently for themselves and also their ability to sustain relationships. Service users may also lead chaotic lifestyles leading to recurring crises requiring the need for mental health support from a variety of services. Service Users may also present significant risk to their own safety or that of others.

Service Users within this category are typically Older People with higher levels of support needs due to physical frailty, ill health and/or dementia. Service Users will require support to be delivered on a flexible basis in recognition that their needs and presentation may change. It is important that Service Users with Dementia are supported in a way which promotes their independence whilst balancing risks.

Service Users who are, or have been, subject to the Criminal Justice System may at times require support in order to live in their community. Support may be required due to the risks associated with the individuals offending behaviour or may arise from disability or mental health issues. Service Users who require support via the Support at Home (Home Support and Supported Living) Framework will be those, requiring lengthy periods of supervision at a high level of intensity, particularly in the early periods after release from custody, typically with a history of multiple sexual or violent offences. Staff undertaking this activity will be well trained, have professional support, access to a reliable lone worker safety service, or access the council lone worker system, reliable and able to balance restrictions with promotion of constructive activities.

The Supplementary Providers List shall be made available to Service Users opting to choose and direct their own care within SDS Options 1, 2 or 4. Providers included within Lot 7 may also be required to deliver services if there is insufficient capacity within the Framework to meet service requirements. Additional information: Those providers that meet minimum requirements and are not appointed to lots 1, 2,3,4,5 or 6 shall automatically be included within a Supplementary Providers List (Lot 7). Tenderers are not required to select Lot 7 as part of the tender process