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Published 26 May 2022, 10:52 BST

Official UK procurement notice

Wig Service · UK public procurement notice

Official notice

Authority: Norfolk and Norwich University Hospitals NHS Foundation Trust (Central government)·Consortium: 3 public authorities

Framework agreement7 lotsGoodsCompetitive procedure with negotiationSME suitable

Sectors: Medical Devices & Pharma (33) Delivery: UKEast of England (UKH15)

Framework ceiling (notional)£4,750,000total for 7 lots · framework ceiling, not attributable revenue

Submissions closed 30 Jun 2022awarded 3 Oct 2025

Lots 7see the lot list below

What is being bought7 lots · detail below

Published requirement description

Provision of patient wigs and associated services.

CPV: Hats and headgear · Headbands · Headgear · Shampoos · Wigs

How this framework works

From the published notice

Bids received: 40 bids on the busiest of 7 lots · 42 suppliers appointed

Lots and requirements (7)Procurement structure

7 lots · all with a published value

Every one of these 2 lots carries the same published figure, £20,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1Synthetic Hair wigsAwarded UK, East of EnglandPublished value£2,400,000

This notice relates to an intention to award a contract for a wig provision service at NNUH based on a framework agreement under a competitive process. The service will run from October 2025 to September 2026. Approximate value of £50,000. This is an existing service at NNUH.

Delivery: UK, East of England · Various locations in UK.

Extensions: The Framework Agreement will have an initial term of 24 months with an option to extend incrementally for up to a total period of 48 months.Variant bids: not allowed

Lot #2Human Hair WigsAwarded UKPublished value£1,200,000

Supply of processed human hair ready-made wigs and hairpieces

Delivery: UK · Various locations in UK.

Extensions: This Framework Agreement will have the option to extend incrementally for a further period of up to 24 months in addition the the initial 24 months set out in the Framework Agreement.Variant bids: not allowed

Lot #3Headwear ProductsAwarded UKceiling above

Supply of products of headwear including hats, headscarves, turbans and bandannas.

Delivery: UK · Various locations in UK.

Extensions: This Framework Agreement will have the option to extend incrementally for a further period of up to 24 months in addition to the initial 24 month period as set out in the Framework Agreement.Variant bids: not allowed

18440000 Hats and headgear 18443100 Headbands 18443300 Headgear

Lot #4Maintenance ProductsAwarded UKceiling above

Supply of products required for the maintenance of wigs including but not limited to aftercare kits, wig stands, shampoo, creams and mouse.

Delivery: UK · Various locations in UK.

Extensions: This Framework Agreement will have the option to extend incrementally for a further period of up to 24 months in addition to the initial 24 month period as set out in the Framework Agreement.Variant bids: not allowed

33711610 Shampoos

Lot #5Custom Made WigsAwarded UKPublished value£240,000

Service and supply of Wigs to be Custom Made for Individuals Including Synthetic hair, European human hair and Processed Asian human hair or Afro Caribbean hair.

Delivery: UK · Various locations in UK.

Extensions: This Framework Agreement will have the option to extend incrementally for a further period of up to 24 months in addition the initial 24 months set out in the Framework Agreement.Variant bids: not allowed

Lot #6Supply and FitAwarded UKPublished value£600,000

Service and Supply of Synthetic Hair wigs and Human Hair Wigs with Fitting

Delivery: UK · Various locations in UK.

Extensions: This Framework Agreement will have the option to extend incrementally for a further period of up to 24 months in addition to the initial 24 months set out in the Framework Agreement.Variant bids: not allowed

Lot #7Alteration and RepairAwarded UKPublished value£120,000

Service for Alteration and Repair of Wigs

Delivery: UK · Various locations in UK.

Extensions: This Framework Agreement will have the option to extend incrementally for a further period of up to 24 months in addition to the initial 24 months set out in the Framework Agreement.Variant bids: not allowed

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

Conditions of participation1

Suitability
Bidders should refer to II.2 of this Contract Notice for further details in respect of
appointment to the individual Lots across the framework agreement.
Bidders may bid for one, more than one or all the Lots and Bidders should refer to the Invitation to Tender for more information in respect of this.
The term of contracts formed under the framework agreement may continue beyond the end of the term of the framework agreement itself.
NHS Supply Chain expects to provide successful Bidders with the opportunity to offer additional savings to customers through the provision of discounted pricing, value-added offerings and commitment initiatives.
NHS Supply Chain will share savings information to assist its customers with making informed procurement decisions. NHS Supply Chain intends to enter arrangements under which it will be entitled to purchase supplies and/or services which it will make available for purchase by:
1. Any NHS Trust.
2. Any other NHS entity.
3. Any government department, agency, or other statutory body (for the avoidance of doubt including local authorities) and/or 4) Any private sector entity active in the UK healthcare sector. Only NHS Supply Chain can order from the framework agreement and enter
contracts under it.
Electronic ordering will be used, and electronic invoicing will be accepted, and electronic payment will be used. For the avoidance of doubt, and notwithstanding the estimate indicated at II.2.1, NHS Supply Chain does not guarantee any level of pur…

What this means for your bid

“Wig Service” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Competitive procedure with negotiation
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Framework agreement
Who may use this agreement: Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 26 May 2022, 10:52 BST
Last source update: 6 Oct 2025, 12:58 BST
Award evaluation window: 30 Jun 2022 – …
FTS notice number: 2025/S 000-062488
Classification (CPV): Hats and headgearHeadbandsHeadgearShampoosWigs
Delivery area: UKEast of England (UKH15)
Official registry OCID: ocds-h6vhtk-034020 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by [Add date]. Representations can only be made by providers party to the framework agreement. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on JAGGAER

Supplier login requiredLanguage: EN

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Appointment period ends: 30 Jun 2022, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 30 Jun 2022, 13:00 BST

Detailed submission instructions & authority contactsFrom official release

nhssupplychain.app.jaggaer.com/web/login.html ↗

Timeline

30 Jun 2022 → 6 Oct 2025 · 3 dates

Admission / appointment period endsperiod end, not a bid countdown
30 Jun 2022, 12:00 BST
Bids opened
30 Jun 2022, 13:00 BST
Notice published384 days ago
6 Oct 2025, 12:58 BST

Notice history

4 events · 3 releases on Find a Tender · since 9 Jan 2023

Status changed to complete
9 Jan 2023, 08:13 GMT
Buyer details updated
9 Jan 2023, 08:13 GMT
Procurement method changed
6 Oct 2025, 12:58 BST
Buyer details updated
6 Oct 2025, 12:58 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Suppliers appointed 42admitted to the panel · see the list ↓

Bids received 4040 from SMEs · busiest of 7 lots

Contracts signed 8latest 3 Oct 2025

8 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 2 of these contracts carry the same published figure, £20,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

Contract 062488-2025-1
Signed
3 Oct 2025
Value
—
Status
active
Synthetic Hair wigs
Signed
21 Dec 2022
Value
£2,400,000
Status
active
Human Hair Wigs
Signed
21 Dec 2022
Value
£1,200,000
Status
active
Headwear Products
Signed
21 Dec 2022
Value
ceiling above
Status
active
Maintenance Products
Signed
21 Dec 2022
Value
ceiling above
Status
active
Custom Made Wigs
Signed
21 Dec 2022
Value
£240,000
Status
active
Supply and Fit
Signed
21 Dec 2022
Value
£600,000
Status
active
Alteration and Repair
Signed
21 Dec 2022
Value
£120,000
Status
active

Bid statistics published by the authority

Lot	Bids	SME	VCSE	Valid bid range
1 · Synthetic Hair wigs	39bids · 39 electronic · 39 from abroad	39	—	£50,000 – £50,000
2 · Human Hair Wigs	40bids · 40 electronic · 40 from abroad	40	—	—
3 · Headwear Products	34bids · 34 electronic · 34 from abroad	34	—	—
4 · Maintenance Products	33bids · 33 electronic · 33 from abroad	33	—	—
5 · Custom Made Wigs	31bids · 31 electronic · 31 from abroad	31	—	—
6 · Supply and Fit	38bids · 38 electronic · 38 from abroad	38	—	—
7 · Alteration and Repair	28bids · 28 electronic · 28 from abroad	28	—	—

Contracting authority & participating public bodies

2 public bodies on the notice

Norfolk and Norwich University Hospitals NHS Foundation Trust

Contracting authorityCentral GovernmentBody governed by public lawHealth Colney Lane, Norwich, East of England, NR4 7UYContact name, email, phone

Consortium members and other public bodies

NHS Supply ChainContracting authorityNational or federal agency/officeHealth London, UKContact email Published organisation website ↗

Dispute resolution & review bodies

Collaborative Procurement Partnership LLPReview body Sheffield

Framework contractors & participating bidders

46 commercial parties on the notice

AYADA CARE SERVICESFramework contractor Plumstead, London
Aderans UK Ltd t/a TrendcoFramework contractor Hove, South East
Advanced Appearance Ltd / Pink Hair SolutionsFramework contractor Birmingham, West Midlands
Afiovana Hair Couture LtdFramework contractor Matlock, East Midlands
Banbury Postiche LtdFramework contractor Wroxton, South East
Bespoke WigFramework contractor Chorleywood, East of England
Betty Brown wigs LtdFramework contractor York, Yorkshire & Humber
Bow Belles Wig SpecialistsFramework contractor Rickmansworth, East of England
Browns More Hair Now LimitedFramework contractor05250672 12 Atlas House, West Devon Business Park, Tavistock, Devon, PL19 9DP, Colchester, East of England, PL19 9DPContact phone
Browns More Hair Now LtdFramework contractor Tavistock, South West

Show 36 more suppliers

Clinic 36Framework contractor Darlington, North East
Daxbourne International LtdFramework contractor London, London
Diamond hair solutionsFramework contractor Ashington, North East
Dignity Wigs LtdFramework contractor CHORLEY, North West
Embrace (Cheltenham) LtdFramework contractor Worcester, West Midlands
Freestyle Hair Co LtdFramework contractor Stockport, North West
Frobishers Wigs LtdFramework contractor Ipswich, East of England
Gills Wig World LtdFramework contractor London, London
Godiva Hair Loss & Wig SpecialistsFramework contractor Doncaster, Yorkshire & Humber
Grand SuppliesFramework contractor Northolt, London
Hair ExtensionsFramework contractor London, London
Hair ExtensionsFramework contractor Islington, London
Hair to Ware LimitedFramework contractor Ware, East of England
Hairware LTDFramework contractor Stroud, South West
Her Hair My Head LtdFramework contractor Sevenoaks, South East
LA BELLO BEAUTY LIMITEDFramework contractor Dartford, South East
Liam Collum HairFramework contractor Preston, North West
LibertyWigs.co.ukFramework contractor Rickmansworth, East of England
Locks & CoFramework contractor Southport, North West
Me Again CICFramework contractor Wirral, North West
Morgans Wigs LtdFramework contractor Prestatyn, Wales
My Beautiful WigsFramework contractor Hayes Ends, London
Pretty Little Wigs By Hollie LTDFramework contractor Wirral, North West
Proffessional Cleaning LtdFramework contractor ELY, East of England
Raoul (Hairdressers) LtdFramework contractor London, London
Richards Hair FashionsFramework contractor Hartlebury, Kidderminster, West Midlands
Rituals hair Lab LtdFramework contractor Gainsborough, East Midlands
Ruari’s Hair Salon LimitedFramework contractor Earls Colne, East of England
TZA INC LTDFramework contractor London, London
The Hair Clinic (Volu-Med UK)Framework contractor Mansfield, East Midlands
Trends Wigs LimitedFramework contractor Sheffield, Yorkshire & Humber
Wigs Boutique LtdFramework contractor Wells, South West
Wills Wigs LtdFramework contractor Bromsgrove, West Midlands
Wills Wigs LtdFramework contractor Bromsgrove, Worcestershire, West Midlands
thw wonderful wig companyFramework contractor newcastle, North East
thw wonderful wig companyFramework contractor Newcastle, North East

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria