Official UK procurement notice
Student Recruitment Services in Sub Saharan Africa
Authority: LONDON METROPOLITAN UNIVERSITY (Education)
Sectors: Business Services & Consultancy (79) Delivery listed: Angola (AO)Burkina Faso (BF)Burundi (BI)
Published estimate£375,000≈ £125k / year · £450,000 inc. VAT6.7% below published estimate
Submissions closed 6 Jun 2025awarded 3 Sept 2025
Awarded to Grok Global Services Inc
Contract term 3 yrsends 30 Nov 2028 · up to 30 Nov 2030 with extensions · starts 1 Dec 2025
What is being bought
Published requirement descriptionThe successful supplier will aim to deliver student recruitment and conversion services for prospective undergraduate and postgraduate students from Sub-Saharan Africa. This includes managing enquiries, applications, offers, and acceptances, while ensuring compliance and performance of London Met's agent network in the region.
CPV: Recruitment services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£375,000
Pre-qualification & selection criteria (PQQ)1
- Economic & financial standing
This is set out in the PSQ document
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (3)
- Quality: 50%
- Community Benefits: 5%
- Price: 45%
Published award criteria (3)
- Price: 1.13.2.1 The Participant submitting a compliant tender with the lowest price will receive an unweighted score of 100. 1.13.2.2 The unweighted scores of each other tender will be calculated based on the formula a/b* 100 where a is the price of the lowest compliant tender and b is the price submitted by the Participant under evaluation. Results will be rounded to 2 decimal places. 1.13.2.3 Each Participant's marks will be weighted to 45%.
- Quality: 1.14.1 Participants must submit a single response to each of the questions listed in the Technical Questionnaire document enclosed at Schedule 8. For each question, only the information you provide specifically within that specific single question will be considered in evaluating your answer to that particular question. Any documentation uploaded elsewhere, or information not detailed within that single question response document, will not be considered in the evaluation of that question.
- Community Benefits: 1.15.1 The Authority aims to secure broader public benefits from the contracts it enters into, through an approach that seeks to reward socially responsible enterprises and those willing to deliver wider benefits through their contracts with the Authority. 1.15.2 The Authority has included at Schedule 9 a Community Benefits Menu which sets out community benefits relevant to the Contract. In order to achieve any score under this clause Participants must offer a package of community benefits from the menu with a total aggregate number of community benefit points at least equal to the minimum number of points specified in the menu. The Participant's community benefits score will then be evaluated based on the Participant's proposed methodology for delivering those community benefits, according to the following evaluation methodology:
Conditions of participation1
- Economic & financial standing
This is set out in the PSQ document
What this means for your bid
- Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 55 of 100: the paper moves it further than the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 24 Mar 2025, 15:15 GMT
- Last source update
- 28 Nov 2025, 10:13 GMT
- Award evaluation window
- Submission end – 21 Aug 2025
- Authority reference
LMU2025-1856- FTS notice number
2025/S 000-017296- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area in notice
- Official registry OCID
ocds-h6vhtk-04f803Find a Tender
How it was run
Official noticeRun through: portal not identified
- Submission deadline
- 6 Jun 2025, 12:00 BST
- Clarification deadline
- 26 May 2025, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
This has to be submitted via our Oracle Tendering Portal, please contact me and I will send you and invitation to the system ([email protected]) iaetme.fa.ocs.oraclecloud.com ↗
Timeline
24 Mar 2025 → 1 Dec 2025 · 11 dates- Planning notice published24 Mar 2025, 15:15 GMT
- Next notice expected31 Mar 2025, 23:59 BST
- Market engagement31 Mar 2025, 23:59 BST
The Tender will launched week commencing 31st March 2025- 4th April 2025.
If you would be interested in participating in this Tender please sign up to the link below to gain access to our Oracle tendering platform, where all tender response document will be located.
iaetme.fa.ocs.oraclecloud.com/fscmUI/redwood/suppl… ↗
To complete your registration or for further information please contact: [email protected]
- Tender notice published28 Apr 2025, 13:14 BST
- Clarification questions by26 May 2025, 17:00 BST
- Submission deadline6 Jun 2025, 12:00 BST
- Award decision expected by21 Aug 2025, 23:59 BST
- Assessment summaries sent3 Sept 2025, 00:00 BST
- Standstill ends12 Sept 2025, 23:59 BST
- Latest notice published328 days ago28 Nov 2025, 10:13 GMT
- Contract starts326 days ago1 Dec 2025
Notice history
9 events · 4 releases on Find a Tender · since 24 Mar 2025- Preliminary market engagement notice published24 Mar 2025, 15:15 GMTUK2
- Tender notice published28 Apr 2025, 13:14 BSTUK4
- Status changed to active28 Apr 2025, 13:14 BST
- Procurement method changed28 Apr 2025, 13:14 BST
- Deadline published: 6 Jun 2025, 12:00 BST28 Apr 2025, 13:14 BST
- Contract award notice published3 Sept 2025, 15:59 BSTUK6
- Status changed to complete3 Sept 2025, 15:59 BST
- Contract signature expected30 Sept 2025, 23:59 BSTscheduled
- Contract details notice published28 Nov 2025, 10:13 GMTUK7
Routine re-releases (4)
- 2025-03: 1 release · 24 Mar 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £350,0001 award exc. VAT
Bids received 72 from SMEs
Contracts signed 1latest 26 Nov 2025
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Grok Global Services IncStudent Recruitment Sub Saharan Africa1 Dec 2025 – 30 Nov 2028 · up to 30 Nov 2030Extensions: The Contract may be extended beyond the Initial Term on a maximum of 2 (two) occasions, for a period of up to 1 (one) year on each occasion (each a "Renewal Period") at the Authority's sole discretion, by the Authority giving the Contractor not less than 1 (one) months' notice prior to the expiry of the Initial Term or the Renewal Period (as applicable). | £350,000 | 3 Sept 2025 | Awarded |
Contracts
Student Recruitment Services in Sub Saharan Africa · Grok Global Services Inc
- Signed
- 26 Nov 2025
- Value
- £350,000
- Period
- 1 Dec 2025 – 30 Nov 2028 · up to 30 Nov 2030 with extensions
- Status
- active
- Extensions
- By mutual agreement, as these elements were incorporated into the original tendered contract structure.
8 agreed KPIs: Conversion rates, enquiry to application and offer to enrolment · Enquiry management · Agent management and handling …
- Conversion rates, enquiry to application and offer to enrolment
- Enquiry management
- Agent management and handling
- Operational Activity Turnaround
- CAS issuance
- Visa issuance
- Operation and management of services
- Resolution of incidents
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7final-stage tenders | 2 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Grok Global Services IncAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender