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AwardedFind a Tender · award

Specialized Citizens Advice Service to those with Severe Mental Health illness

Buyer: NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD →

BuyerNHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD
StatusAwarded
DeadlineNot published
ValueValue not published
Published28 Nov 2024

What is being bought

A voluntary ex ante transparency notice was released to demonstrate the intention of NHS Suffolk and North East Essex Integrated Care Board's ("the ICB") to award a 28 month contract term, for the provision of a specialized Citizens Advice Service to those with Severe Mental Health illness, that require additional support to access services regarding finance issues across West Suffolk Alliance.

Delivery location

UKH14

Categories

Health and social work services 85000000

Lot details

Lot 1

A voluntary ex ante transparency notice was released to provide notice of the ICB's intention to award a 28-month contract (from 1st December 2024 - 31st March 2027). The contract value of the 28 month period is £238,334. The Supported Advice Service was created in 2020 to help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services. Citizens Advice hold the Advice Quality Standard, are accredited to the Money Advice and Pension Service Framework and registered with the Financial Conduct Authority (FCA). The ICB deem that there is a clear benefit to be gained from maintaining continuity with the incumbent service provider. The ICB will award the contract utilising the NHS Standard Contract for the provision of healthcare services. Additional information: The Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the "Regulations"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 85. The category anchor is Health and social work services (85000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 8526,6071 median · 24.7 average (14,469 of 26,607 with a bid count)1.9 average (15,717 of 26,607 with named award suppliers)10 comparable price pairs
Same buyer1441 median · 3.3 average (30 of 144 with a bid count)1.1 average (59 of 144 with named award suppliers)Not published
Delivery region: UKH142031 median · 4.2 average (70 of 203 with a bid count)1.4 average (119 of 203 with named award suppliers)1 comparable price pairs

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleA guiding principle of the NHS is that good healthcare is available to all, but whilst progress to improve the health outcomes of the population as a whole has been made, health inequalities remain between different population groups. Commissioners recognise that people from disadvantaged groups can experience barriers to access mainstream services, and despite increasing financial pressures, we recognise there remains a need to ensure people with severe mental illness receive support and can access health and care services in Suffolk and North East Essex. The service will help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services. The Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the "Regulations"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.
Rationale classificationsThe works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Specialized Citizens Advice Service to those with Severe Mental Health illness

Statusactive
Value£238,334

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04a336
Latest release ID038424-2024
Latest release timestampThu Nov 28 2024 11:52:23 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
28 Nov 2024award, contract038424-2024
26 Sept 2024award, contract030828-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "038424-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
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        "value": 1,
        "measure": "bids",
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  },
  "date": "2024-11-28T11:52:23Z",
  "ocid": "ocds-h6vhtk-04a336",
  "buyer": {
    "id": "GB-NHS-QJG",
    "name": "NHS Suffolk and North East Essex ICB"
  },
  "awards": [
    {
      "id": "038424-2024-1",
      "title": "Specialized Citizens Advice Service to those with Severe Mental Health illness",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-7645392",
          "name": "Suffolk West Citizens Advice Bureau"
        }
      ],
      "relatedLots": [
        "1"
      ]
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  ],
  "tender": {
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      {
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        "description": "A voluntary ex ante transparency notice was released to provide notice of the ICB's intention to award a 28-month contract (from 1st December 2024 - 31st March 2027).\nThe contract value of the 28 month period is £238,334.\nThe Supported Advice Service was created in 2020 to help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services. Citizens Advice hold the Advice Quality Standard, are accredited to the Money Advice and Pension Service Framework and registered with the Financial Conduct Authority (FCA).\nThe ICB deem that there is a clear benefit to be gained from maintaining continuity with the incumbent service provider.\nThe ICB will award the contract utilising the NHS Standard Contract for the provision of healthcare services. Additional information: The Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the \"Regulations\"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.",
        "awardCriteria": {
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    ],
    "title": "Specialized Citizens Advice Service to those with Severe Mental Health illness",
    "status": "complete",
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    },
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    "classification": {
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    "procurementMethod": "limited",
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    "procurementMethodRationaleClassifications": [
      {
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
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      }
    ]
  },
  "parties": [
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      "id": "GB-NHS-QJG",
      "name": "NHS Suffolk and North East Essex ICB",
      "roles": [
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        "countryName": "United Kingdom",
        "streetAddress": "Aspen House, Stephenson Road,Severalls Business Park"
      },
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        "classifications": [
          {
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      "identifier": {
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    },
    {
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      "name": "Suffolk West Citizens Advice Bureau",
      "roles": [
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      "address": {
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        "locality": "Bury St Edmunds",
        "postalCode": "IP33 3AA",
        "countryName": "United Kingdom",
        "streetAddress": "The Risbygate Centre, 90 Risbygate Street,"
      },
      "details": {
        "scale": "large"
      },
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    },
    {
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      "name": "The Royal Courts of Justice",
      "roles": [
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      "address": {
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        "streetAddress": "The Strand"
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      "identifier": {
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  ],
  "language": "en",
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      "id": "038424-2024-1",
      "title": "Specialized Citizens Advice Service to those with Severe Mental Health illness",
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      "status": "active",
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      "dateSigned": "2024-10-07T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
28 Nov 2024 · 038424-2024 · award, contract
{
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  "tag": [
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    {
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      "title": "Specialized Citizens Advice Service to those with Severe Mental Health illness",
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    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-04a336",
    "lots": [
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        "description": "A voluntary ex ante transparency notice was released to provide notice of the ICB's intention to award a 28-month contract (from 1st December 2024 - 31st March 2027).\nThe contract value of the 28 month period is £238,334.\nThe Supported Advice Service was created in 2020 to help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services. Citizens Advice hold the Advice Quality Standard, are accredited to the Money Advice and Pension Service Framework and registered with the Financial Conduct Authority (FCA).\nThe ICB deem that there is a clear benefit to be gained from maintaining continuity with the incumbent service provider.\nThe ICB will award the contract utilising the NHS Standard Contract for the provision of healthcare services. Additional information: The Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the \"Regulations\"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.",
        "awardCriteria": {
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    "items": [
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    "title": "Specialized Citizens Advice Service to those with Severe Mental Health illness",
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    },
    "description": "A voluntary ex ante transparency notice was released to demonstrate the intention of NHS Suffolk and North East Essex Integrated Care Board's (\"the ICB\") to award a 28 month contract term, for the provision of a specialized Citizens Advice Service to those with Severe Mental Health illness, that require additional support to access services regarding finance issues across West Suffolk Alliance.",
    "classification": {
      "id": "85000000",
      "scheme": "CPV",
      "description": "Health and social work services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
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    "procurementMethodRationale": "A guiding principle of the NHS is that good healthcare is available to all, but whilst progress to improve the health outcomes of the population as a whole has been made, health inequalities remain between different population groups. Commissioners recognise that people from disadvantaged groups can experience barriers to access mainstream services, and despite increasing financial pressures, we recognise there remains a need to ensure people with severe mental illness receive support and can access health and care services in Suffolk and North East Essex.\nThe service will help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services.\nThe Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the \"Regulations\"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.",
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    {
      "id": "038424-2024-1",
      "title": "Specialized Citizens Advice Service to those with Severe Mental Health illness",
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}
26 Sept 2024 · 030828-2024 · award, contract
{
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        "description": "This is a voluntary ex ante transparency notice and is intended to provide notice of the ICB's intention to award a 28-month contract (from 1st December 2024 - 31st March 2027).\nThe contract value of the 28 month period is £238,334.\nIt is the ICB's intention to award this contract to the existing supplier. \nThe Supported Advice Service was created in 2020 to help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services. Citizens Advice hold the Advice Quality Standard, are accredited to the Money Advice and Pension Service Framework and registered with the Financial Conduct Authority (FCA).\nThe ICB deem that there is a clear benefit to be gained from maintaining continuity with the incumbent service provider. \nThe ICB will award the contract utilising the NHS Standard Contract for the provision of healthcare services.\nThe Authority will observe a 10-day standstill from the date of publication of this VEAT, during which the Authority will not enter into any arrangement."
      }
    ],
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    "classification": {
      "id": "85000000",
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      "description": "Health and social work services"
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    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Negotiated without publication of a contract notice",
    "procurementMethodRationale": "A guiding principle of the NHS is that good healthcare is available to all, but whilst progress to improve the health outcomes of the population as a whole has been made, health inequalities remain between different population groups. Commissioners recognise that people from disadvantaged groups can experience barriers to access mainstream services, and despite increasing financial pressures, we recognise there remains a need to ensure people with severe mental illness receive support and can access health and care services in Suffolk and North East Essex. \nThe service will help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services.\nThe Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the \"Regulations\"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-NHS-QJG",
      "name": "NHS Suffolk and North East Essex ICB",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH34",
        "locality": "COLCHESTER",
        "postalCode": "CO49QR",
        "countryName": "United Kingdom",
        "streetAddress": "Aspen House, Stephenson Road,Severalls Business Park"
      },
      "details": {
        "url": "https://suffolkandnortheastessex.icb.nhs.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "id": "QJG",
        "scheme": "GB-NHS",
        "legalName": "NHS Suffolk and North East Essex ICB"
      },
      "contactPoint": {
        "name": "Jane Garnett",
        "email": "jane.garnett@snee.nhs.uk"
      }
    },
    {
      "id": "GB-COH-7645392",
      "name": "Suffolk West Citizens Advice Bureau",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH14",
        "locality": "Bury St Edmunds",
        "postalCode": "IP33 3AA",
        "countryName": "United Kingdom",
        "streetAddress": "The Risbygate Centre, 90 Risbygate Street,"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "7645392",
        "scheme": "GB-COH",
        "legalName": "Suffolk West Citizens Advice Bureau"
      }
    },
    {
      "id": "GB-FTS-4330",
      "name": "The Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "The Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "030828-2024-1",
      "title": "Specialized Citizens Advice Service to those with Severe Mental Health illness",
      "value": {
        "amount": 238334,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "030828-2024-1",
      "dateSigned": "2024-09-06T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}