Official UK procurement notice
South-West Crisis Text Service
Authority: NHS Devon Integrated Care Board (Central government)
What is being bought
Published requirement descriptionThis is a Provider Selection Regime (PSR) intention to award notice following a competitive process for a South-West Crisis Text Service in line with the specified requirements.
NHS Devon ICB is acting as Lead Commissioner with other Commissioners, as a partnership with the following organisations:
NHS Bristol, North Somerset and South Gloucestershire ICB
NHS Dorset ICB
NHS Cornwall and Isles of Scilly ICB
NHS Bath and North-East Somerset, Swindon and Wiltshire ICB
NHS Somerset ICB
NHS Gloucestershire ICB
The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year.
The total contract value including extensions is £1,993,212
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award.
The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 10 April 2026.
This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
CPV: Miscellaneous health services
The lotProcurement structure
single lot · no lot value publishedLot #1NHS Devon Integrated Care Board (Lead Commissioner) on behalf of South-West ICBs…Awarded
NHS Devon Integrated Care Board (Lead Commissioner) on behalf of South-West ICBs sought to secure a provider who had the capacity and capability to deliver a South-West Crisis Text Service in line with the specified requirements.
The crisis text service is a new service and defined by the comprehensive approach to supporting everyone in mental health crisis, irrespective of their background and demographics. The service aims to provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users.
From 01 April 2026 the South-West region ICBs are organised into 3 clustering arrangements. These clusters involve shared leadership/teams, but each ICB remains a separate statutory organisation:
- NHS Bristol, North Somerset and South Gloucestershire (BNSSG) ICB and NHS Gloucestershire ICB.
- NHS Bath & North-East Somerset, Swindon & Wiltshire (BSW) ICB, NHS Somerset ICB and NHS Dorset ICB
- NHS Devon ICB and NHS Cornwall & Isles of Scilly ICB
The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year.
The total contract value including extensions is £1,993,212
The successful provider is Mind in Somerset.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award.
The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on 10 April 2026.
This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (1)
- The contract award criteria are specified in the procurement documents: 100%
Published award criteria (2)
- The contract award criteria are specified in the procurement documents: 100
- Price: 0
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 15 Dec 2025, 09:49 GMT
- Last source update
- 13 Apr 2026, 10:44 BST
- Award evaluation window
- 23 Jan 2026 – …
- Authority reference
C396194- FTS notice number
2026/S 000-033139- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f563Find a Tender
Publisher note: The award decision makers for the provision of a SW Crisis Text Service were: NHS Devon ICB (Lead Commissioner) NHS Bristol, North Somerset and South Gloucestershire ICB (Associate Commissioner) NHS Dorset ICB (Associate Commissioner) NHS Cornwall and Isles of Scilly ICB (Associate Commissioner) NHS Bath and North-East Somerset, Swindon and Wiltshire (Associate Commissioner) NHS Somerset ICB (Associate Commissioner) NHS Gloucestershire ICB (Associate Commissioner) There were no declared conflicts or potential conflicts of interest of individuals making the decision. The key criteria were weighted in accordance with requirements for the SW Crisis Text Service and Mind in Somerset were successful when assessed against the key criteria. This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 10 April 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR. Written representations should be sent to [email protected]
How it was run
Official notice- Submission deadline
- 23 Jan 2026, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 23 Jan 2026, 13:00 GMT
Timeline
23 Jan 2026 → 13 Apr 2026 · 3 dates- Submission deadline277 days ago23 Jan 2026, 12:00 GMT
- Bids opened277 days ago23 Jan 2026, 13:00 GMT
- Notice published197 days ago13 Apr 2026, 10:44 BST
Notice history
1 event · 3 releases on Find a Tender- Status changed to complete26 Mar 2026, 15:55 GMT
Published amendments (1)
The Contract duration is for an initial 2 years from 01 August 2026 to 31 July 2028 with the option to extend for a further 1 year. The total contract value including extensions is £1,993,212 The successful provider is Mind in Somerset. This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection …
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Mind in Somerset | £1,993,212 † | — | Awarded |
Contracts
Contract 028106-2026-1 · Mind in Somerset
- Signed
- 25 Mar 2026
- Value
- £1,993,212
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids | — | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Mind in SomersetAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.