SMBC and SHG Netcall Contact Centre Solution

ServicesAward procedure without prior publication of a call for competition

Awarded value£693,000published contract · exc. VAT

Awarded 18 Nov 2025no call for competition

Awarded to Netcall Technology Limited

What is being bought

Published requirement description

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution.

Advanced self-serve and call diversion features, with AI capabilities.

CPV: IT services: consulting, software development, Internet and support · Software-related services

single lot · no lot value published

Lot #1Awarded

Delivery: North West

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 18 Nov 2025, 13:02 GMT
Last source update: 18 Nov 2025, 13:02 GMT
Authority reference: UID14869
FTS notice number: 2025/S 000-074752
Classification (CPV): IT services: consulting, software development, Internet and supportSoftware-related services
Delivery area: North West (UKD3)
Official registry OCID: ocds-h6vhtk-05e345 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Award of a contract without prior publication of a call for competition in the cases listed below
The procurement falls outside the scope of application of the regulations
Explanation:
Framework Call Off via NHS Shared Business Services Patient / Citizen Communication & Engagement Solutions Framework
Lot 1: Digital (online) communication

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £693,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 18 Nov 2025

Awarded to	Value	Date	Status
Netcall Technology Limited	£693,000 †	—	Awarded

Contracts

Contract 074752-2025-UID14869-1 · Netcall Technology Limited
Signed
18 Nov 2025
Value
£693,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authorityLocal CouncilRegional or local authorityIT Services Stopford House, Piccadilly, Stockport, North West, SK13XEContact name, email

Dispute resolution & review bodies

1 commercial party on the notice

Netcall Technology LimitedAwarded supplierGB-COH: 02831215 Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, UK, MK41 7PH

Official links; attachments are not copied

No document links were published on the notice.