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Published 4 May 2022, 17:12 BST

Official UK procurement notice

Services-Framework-High Court Enforcement and Bailiff Services

Official notice

Authority: United Utilities Water Limited (Public body)

Framework agreementServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD)
Framework ceiling (notional)£2,400,000framework ceiling, not attributable revenue · 1 value update
Submissions closed 4 Mar 2023awarded 1 Sept 2023
Next notice expected 1 Jun 2022

What is being bought

Published requirement description

United Utilities Water Limited (UUW) are looking to award agreements to 2 High Court Enforcement suppliers to deliver high performing recoveries management. Suppliers will be expected to fully utilise the powers of recovery granted under the 2007 Courts and Tribunals Act to maximise the level of collections for UUW to recover outstanding charges from a segment of its household customer base, whilst at the same time ensuring that UUW’s CMEx performance is not adversely affected. The scope of the delivery of this service will include but is not limited to the following areas;

  • Collections
  • Compliance
  • Vulnerability training and awareness
  • System integration
  • Reporting
  • Complaints handling
  • Invoicing and payment processing
  • Customer payment method and self-service options
  • Data and segmentation
  • Continual innovation

CPV: Collection agency services

The lotProcurement structure

single lot · value published
Lot #1A key part of UUW’s strategy is to recover outstanding charges from household…AwardedPublished value£2,400,000

A key part of UUW’s strategy is to recover outstanding charges from household customers via the use of High Court Enforcement Officers and the powers that they have. The supplier will be expected to follow Regulatory classifications and guidelines to fully utilise the powers of recovery granted under the 2007 Courts and Tribunals Act, to maximise the level of collections for UUW whilst at the same time ensuring that UUW’s CMEx performance is not adversely affected. Extensive segmentation within UUW's debt manager system ensures that only customers with certain attributes are progressed down this route. This segmentation takes into account the customer’s credit score, behavioural score, home ownership and employment status. Only UUW customers who are deemed to have the ability to pay and are wilfully avoiding payment are progressed down this route. As such, UUW do not expect to see vulnerable customers, particularly financially vulnerable customers going through this strategy. However, if vulnerable customers are placed through this strategy, we do expect them to be treated in a way which provides the required level of protection. All agents must be trained to the highest standards and ensure that they identify any potential vulnerability and claims of vulnerability and where required refer the customer/debtor to a prescribed support group or the third sector.

Delivery: North West
Variant bids: not allowed
79940000 Collection agency services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation1
  • Suitability

    Please refer to procurement documents

What this means for your bid
  • “Services-Framework-High Court Enforcement and Bailiff Services” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
4 May 2022, 17:12 BST
Last source update
18 Dec 2023, 12:20 GMT
Award evaluation window
4 Mar 2023 – …
Authority reference
PRO004599
FTS notice number
2023/S 000-037102
Classification (CPV)
Collection agency services
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-0333d0 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering

Publisher note: Instructions for response can be found by selecting event ID 52914 from the list of events found at the link below: https://uk.eu-supply.com/ctm/supplier/publictenders?B=UNITEDUTILITIES If you are not registered on Mercell EU Supply, please refer to the New Supplier Registration guide which has been uploaded on to the event. Respondents are asked to complete and return the response sheet and direct all questions via Mercell EU Supply. ***Please complete and return supplier response sheet***

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free · 5–10 minutes
Appointment period ends
4 Mar 2023
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
4 Mar 2023
Detailed submission instructions & authority contactsFrom official release

uk.eu-supply.com/app/rfq/rwlentrance_… ↗

Timeline

1 Jun 2022 → 18 Dec 2023 · 4 dates
  1. Next notice expected
    1 Jun 2022, 00:00 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    4 Mar 2023
  3. Bids opened
    4 Mar 2023
  4. Notice published
    18 Dec 2023, 12:20 GMT

Notice history

5 events · 3 releases on Find a Tender · since 6 Feb 2023
  1. Published value published: £2,400,000
    6 Feb 2023, 10:54 GMT
  2. Status changed to active
    6 Feb 2023, 10:54 GMT
  3. Procurement method changed
    6 Feb 2023, 10:54 GMT
  4. Deadline published: 4 Mar 2023
    6 Feb 2023, 10:54 GMT
  5. Status changed to complete
    18 Dec 2023, 12:20 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 2admitted to the panel
Contracts signed 2latest 1 Sept 2023

2 suppliers are admitted to this framework without individual award values or dates; the JSON mirror lists them.

Contracts

  • Services-Framework-High Court Enforcement and Bailiff Services

    Signed
    1 Sept 2023
    Value
    —
    Status
    active

  • Contract 037102-2023-2

    Signed
    1 Sept 2023
    Value
    —
    Status
    active

Contracting authority & participating public bodies

United Utilities Water Limited

Contracting authorityPublic bodyWater 02366678 Lingley Mere Business Park, Warrington, North West, WA5 3LPContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Court of England & WalesReview body London
  • United UtilitiesReview contact point Warrington

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria