Official UK procurement notice
Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS
Authority: Rochdale Borough Council (Local council)
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD)
Budget not disclosedValue not published
Submissions closed 17 Mar 2023
What is being bought
Published requirement descriptionSERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS
CPV: Office-support services
The lotProcurement structure
single lot · no lot value publishedLot #1To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale
Proposal includes the following services;
- Fully managed OOH service covering the existing opening hours of 4.30pm-
- 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and
- all Bank Holidays 24hr
- All systems and licenses relevant to the delivery of the service
- Automated Management information
- Monthly service review meetings
- KPIs as per the current contract
Resource and Planning
- Forecasting and Planning
- Long term capacity Planning
- Short term Planning
- Performance Analysis
- Scheduling
- Holiday Management
- WFM Administration
- Intraday Performance Management
- Reporting
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published award criteria (3)
- Social Value: 30
- Quality: 30
- Price: 40
What this means for your bid
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes
- First published
- 14 Feb 2023, 15:57 GMT
- Last source update
- 14 Feb 2023, 15:57 GMT
- Award evaluation window
- 17 Mar 2023 – …
- Authority reference
DN653330- FTS notice number
2023/S 000-004557- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03a5a4Find a Tender
How it was run
Official noticeRun through: ProContract (Due North) · Who buys & how to bid on ProContract
Access & registration note: Free · short registration with manual review; public opportunity list
- Submission deadline
- 17 Mar 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 17 Mar 2023, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release
Timeline
14 Feb 2023 → 17 Mar 2023 · 3 dates- Notice published14 Feb 2023, 15:57 GMT
- Submission deadline17 Mar 2023, 12:00 GMT
- Bids opened17 Mar 2023, 12:00 GMT
Contracting authority & participating public bodies
Dispute resolution & review bodies
- STAR ProcurementReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.