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Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

Office-support services
North West (UKD)
Published value
Not published
Submission deadline 17 Mar 2023, 12:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Rochdale Metropolitan Borough Council: "Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS". Published status: active. Published value: Value not published. 1 published lot. Recorded submission deadline: 17 Mar 2023, 12:00 GMT. See the official notice for participation instructions.
Contracting AuthorityRochdale Metropolitan Borough CouncilScope & CategoriesNot publishedSubmission Window
Closed
17 Mar 2023, 12:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Rochdale Metropolitan Borough Council
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Rochdale Metropolitan Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityRochdale Metropolitan Borough Council
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 Feb 2023, 15:57 GMT
Last source update14 Feb 2023, 15:57 GMT
Recurring procurementYes
ClassificationOffice-support services
Delivery area
North West (UKD)
OCIDocds-h6vhtk-03a5a4
What is being bought
SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS
What changed
From the official release history
  1. Status changed to active
    14 Feb 2023, 15:57 GMT
  2. Official notice release published
    14 Feb 2023, 15:57 GMT
  3. Submission deadline changed to 17 Mar 2023, 12:00 GMT
    14 Feb 2023, 15:57 GMT
  4. Buyer information updated
    14 Feb 2023, 15:57 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; • Fully managed OOH service covering the existing opening hours of 4.30pm- • 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and • all Bank Holidays 24hr • All systems and licenses relevant to the delivery of the service • Automated Management information • Monthly service review meetings • KPIs as per the current contract Resource and Planning • Forecasting and Planning • Long term capacity Planning • Short term Planning • Performance Analysis • Scheduling • Holiday Management • WFM Administration • Intraday Performance Management • Reporting
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    14 Feb 2023, 15:57 GMT
  2. Submission deadline
    17 Mar 2023, 12:00 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Rochdale Metropolitan Borough Council

Contracting authority GB-FTS-75282
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published