ServiceNow licensing extension

{
  "id": "083424-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-12-16T14:23:25Z",
  "ocid": "ocds-h6vhtk-05f6d2",
  "buyer": {
    "id": "GB-PPON-PDTR-3338-MNPG",
    "name": "Science Museum Group"
  },
  "awards": [
    {
      "id": "1",
      "date": "2025-12-16T00:00:00+00:00",
      "items": [
        {
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            {
              "id": "48000000",
              "scheme": "CPV",
              "description": "Software package and information systems"
            }
          ]
        }
      ],
      "title": "ServiceNow licensing extension",
      "value": {
        "amount": 546500,
        "currency": "GBP",
        "amountGross": 655799
      },
      "status": "pending",
      "renewal": {
        "description": "One year extension"
      },
      "documents": [
        {
          "id": "083424-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/083424-2025",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2025-12-16T14:23:25Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-06299383",
          "name": "SERVICENOW UK LIMITED"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
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          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2025-12-30T23:59:59+00:00"
        }
      ],
      "relatedLots": [
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      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-12-30T23:59:59+00:00",
        "startDate": "2025-12-31T00:00:00+00:00",
        "maxExtentDate": "2029-12-30T23:59:59+00:00"
      },
      "standstillPeriod": {
        "endDate": "2025-12-29T23:59:59+00:00"
      },
      "mainProcurementCategory": "goods"
    }
  ],
  "tender": {
    "id": "SCM3953M",
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      {
        "id": "1",
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      }
    ],
    "title": "ServiceNow licensing extension",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Extension of existing ServiceNow licensing for 3 years.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award"
  },
  "parties": [
    {
      "id": "GB-PPON-PDTR-3338-MNPG",
      "name": "Science Museum Group",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI33",
        "country": "GB",
        "locality": "London",
        "postalCode": "SW7 2DD",
        "countryName": "United Kingdom",
        "streetAddress": "The Science Museum"
      },
      "details": {
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            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PDTR-3338-MNPG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@sciencemuseum.ac.uk"
      }
    },
    {
      "id": "GB-COH-06299383",
      "name": "SERVICENOW UK LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ25",
        "country": "GB",
        "locality": "Staines",
        "postalCode": "TW18 4TW",
        "countryName": "United Kingdom",
        "streetAddress": "Strata Building, 1 Bridge Street"
      },
      "details": {
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "06299383",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "jenn.ostrom@servicenow.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "083414-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-12-16T14:14:46Z",
  "ocid": "ocds-h6vhtk-05f6d2",
  "buyer": {
    "id": "GB-PPON-PDTR-3338-MNPG",
    "name": "Science Museum Group"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "additionalClassifications": [
            {
              "id": "48000000",
              "scheme": "CPV",
              "description": "Software package and information systems"
            }
          ]
        }
      ],
      "title": "ServiceNow licensing extension",
      "value": {
        "amount": 546500,
        "currency": "GBP",
        "amountGross": 655799
      },
      "status": "pending",
      "renewal": {
        "description": "One year extension"
      },
      "documents": [
        {
          "id": "083414-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/083414-2025",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2025-12-16T14:14:46Z"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2025-12-30T23:59:59+00:00"
        }
      ],
      "relatedLots": [
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      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-12-30T23:59:59+00:00",
        "startDate": "2025-12-31T00:00:00+00:00",
        "maxExtentDate": "2029-12-30T23:59:59+00:00"
      },
      "mainProcurementCategory": "goods"
    }
  ],
  "tender": {
    "id": "SCM3953M",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "ServiceNow licensing extension",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Extension of existing ServiceNow licensing for 3 years.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "This direct award is justified under Section 41 and Schedule 5, paragraph 7 of the Procurement Act 2023, which permits a contracting authority to award a contract without competition where the contract is an extension or partial replacement of existing goods/services and:\n• a change in supplier would result in goods/services that are different from, or incompatible with, the existing goods/services; and\n• that difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.\nIn this case, the award covers the continued use of our ServiceNow platform for three years. We have developed multiple bespoke services and integrations on ServiceNow; switching to another system would render these custom elements incompatible and require extensive re‑builds, complex data migration, re‑integration with dependent systems, and comprehensive re‑training of staff. Taken together, these impacts would create disproportionate technical difficulties and operational risk, so retaining the incumbent supplier is the only practicable route to ensure continuity, interoperability, and maintainability of our core service management capability.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "additionalRepeatExtensionPartialReplacement"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-PPON-PDTR-3338-MNPG",
      "name": "Science Museum Group",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI33",
        "country": "GB",
        "locality": "London",
        "postalCode": "SW7 2DD",
        "countryName": "United Kingdom",
        "streetAddress": "The Science Museum"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PDTR-3338-MNPG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@sciencemuseum.ac.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}