Official UK procurement notice
Service Integration and Management System (SIAM)
Authority: The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
What is being bought
Published requirement descriptionPSD Scotland intends to procure a Service Integration and Management contract for the transition, stabilisation and continued delivery of selected national digital services supporting health and care across Scotland. The successful supplier will act as prime contractor and provide a single point of accountability for end-to-end service delivery, integration and performance. The supplier will also be responsible for the management of any subcontractors and dependencies with other providers and Authority teams.
The initial priority will be to maintain continuity and stabilise these business-critical services as they transition away from the existing National IT Contract, while establishing a strong foundation for subsequent improvement and modernisation.
CPV: IT services: consulting, software development, Internet and support · Software package and information systems
The lotProcurement structure
single lot · no lot value publishedLot #1PSD Scotland intends to procure a Service Integration and Management contract for…Renewal
PSD Scotland intends to procure a Service Integration and Management contract for selected national digital services supporting clinical, operational and administrative functions across NHS Scotland. The procurement will establish replacement arrangements for services currently delivered under the National IT Contract, which is due to expire on 31 March 2028. The principal objective is to maintain uninterrupted delivery of these business-critical services throughout transition and thereafter.
The anticipated scope includes services and applications supporting Primary and Community Care, National Screening and Child Health, together with other services confirmed in the procurement documents. Depending on the requirements of each service, the contract may include application support, maintenance and development, as well as the associated infrastructure, platform, integrations and data services. IT Service Management capabilities are also required for end-to-end operation. The detailed application scope, service boundaries and allocation of responsibilities will be defined in the tender documentation.
The successful supplier will act as the prime contractor, providing a single point of accountability for the contract. The supplier will be expected to coordinate its subcontractors and work effectively with the Authority’s retained teams and other internal and external providers.
Service continuity will take precedence during the initial transition, followed by stabilisation to address supportability, resilience, cyber security, regulatory compliance and technical-debt risks. Once services have been stabilised, the supplier will support proportionate and staged modernisation through
software and infrastructure engineering practices.
Intended outcomes include:
-Secure, compliant and resilient services
-Clear and measurable service performance
-Visibility of costs and dependencies
-Improved value for money
The supplier will also be expected to support knowledge transfer, effective service ownership, data portability and robust exit arrangements, reducing long-term supplier dependency and preserving future competition. The Authority will retain accountability for strategic direction, governance, business outcomes and service ownership throughout the contract.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Economic & financial standing
SPD Question 4B.1.1: Economic Operators are required to provide statement of accounts or extracts relating to their business for the previous 3 years.
Economic operators are required to demonstrate that annual turnover should be at least 4 times the annual value of the contract. The annual contract value is anticipated to be circa ~ GBP 15m. Therefore, annual turnover needs to be at least GBP 60m GBP.
Economic operators should be profitable for the last 3 years of the annual turnover at least at the group level.
PSD may require Economic Operators to provide additional information to demonstrate financial standing.
Additional information can include but not limited to:
- parent company accounts (if applicable) –
- deeds of guarantee banker’s statements and references - accountants’ references
- management accounts
- financial projections, including cash flow forecasts
- details and evidence of previous contracts, including contract values
- capital availability
- guarantees may be required from parent companies and from banks.
Economic Operators who cannot provide suitable evidence of a secure financial standing will be excluded from the procurement.
SPD Questions 4B.5.1a, 4B.5.1b and 4B.5.2: Economic Operators must confirm they have or will be able to obtain the required level of insurance listed below.
Minimum level(s) of standards required:
SPD Question 4B.1.1: Economic Operators must demonstrate the following financial capacity over the last 3 years:
- turnover in respect …
- Technical & professional ability
SPD Question 4C.1.2 - please refer to the Project Specific Questions within section 3.1 of the NHS Scotland SPD Instructions for full detail of the requirement for this section. The scoring methodology is detailed in section 3.2 of the NHS Scotland SPD Instructions.
SPD Question 4C.2 - Economic Operators must confirm that they are certified under ISO/IEC 27001 and Cyber Essentials Plus issued by IASME - accredited certification body.
SPD Question 4C.6.1 - Economic Operators must confirm the number of UK based staff they have certified and trained on the SaaS technology that they have chosen to use within their tender.
SPD Question 4C.10 - Economic Operators must provide details of the proportion (i.e. percentage) of the contract that it intends to subcontract.
- Successive reduction
- Candidates will be reduced successively across stages
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 26 Aug 2026, 13:57 BST
- Last source update
- 26 Aug 2026, 13:57 BST
- Authority reference
NP500828- FTS notice number
2026/S 000-081339- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06eca5Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.
Publisher note: The contract value as described in section II.1.5 represents the full contract term including extension periods that may be utilised. Full information about the SPD stage is included in the PSD Scotland SPD Instructions, found in the Attachments area of PCS-Tender. All dates, timescales and values set out in this notice and the procurement documents are estimates only and therefore subject to change during the tender process, if required. The buyer is using PCS-Tender to conduct this SPD exercise. For more information see: http://www.publiccontractsscotland.gov.uk. A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: All Bidders must agree to support the concept, provision and ongoing development of community benefits provision in relation to this Agreement. Bidders will be required to provide a brief summary of the community benefits that have recently been delivered within Scotland, and also what impact and outcomes these have achieved. Bidders are also required to summarise any community/social benefits that will be delivered as part of this Agreement if successful, or, alternatively, confirm that they will engage with the NHS Scotland Community Benefits Gateway (CBG). The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 32590. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: To be communicated at ITSIT (Invitation to Submit Initial Tender)stage with Tender documentation. (SC Ref:840684)
How it was run
Official notice- Submission deadline
- 25 Sept 2026, 17:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
26 Aug 2026 → 29 Oct 2027 · 4 dates- Notice published57 days ago26 Aug 2026, 13:57 BST
- Submission deadline27 days ago25 Sept 2026, 17:00 BST
- Today22 Oct 2026
- Invitations to tender expectedin 3 days26 Oct 2026
- Bids must remain valid untilin 372 days29 Oct 2027, 23:59 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.