Service Integration and Management System (SIAM)

{
  "id": "081339-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-08-26T13:57:16+01:00",
  "ocid": "ocds-h6vhtk-06eca5",
  "buyer": {
    "id": "GB-FTS-179412",
    "name": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)"
  },
  "links": [
    {
      "rel": "canonical",
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000840684"
    }
  ],
  "tender": {
    "id": "NP500828",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "The intention is to award an initial 7 year award with the option to extend for a further 3 + 2 years (12 years in total)"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "PSD Scotland intends to procure a Service Integration and Management contract for selected national digital services supporting clinical, operational and administrative functions across NHS Scotland. The procurement will establish replacement arrangements for services currently delivered under the National IT Contract, which is due to expire on 31 March 2028. The principal objective is to maintain uninterrupted delivery of these business-critical services throughout transition and thereafter.\nThe anticipated scope includes services and applications supporting Primary and Community Care, National Screening and Child Health, together with other services confirmed in the procurement documents. Depending on the requirements of each service, the contract may include application support, maintenance and development, as well as the associated infrastructure, platform, integrations and data services. IT Service Management capabilities are also required for end-to-end operation. The detailed application scope, service boundaries and allocation of responsibilities will be defined in the tender documentation.\nThe successful supplier will act as the prime contractor, providing a single point of accountability for the contract. The supplier will be expected to coordinate its subcontractors and work effectively with the Authority’s retained teams and other internal and external providers.\nService continuity will take precedence during the initial transition, followed by stabilisation to address supportability, resilience, cyber security, regulatory compliance and technical-debt risks. Once services have been stabilised, the supplier will support proportionate and staged modernisation through\nsoftware and infrastructure engineering practices.\nIntended outcomes include:\n-Secure, compliant and resilient services\n-Clear and measurable service performance\n-Visibility of costs and dependencies\n-Improved value for money\nThe supplier will also be expected to support knowledge transfer, effective service ownership, data portability and robust exit arrangements, reducing long-term supplier dependency and preserving future competition. The Authority will retain accountability for strategic direction, governance, business outcomes and service ownership throughout the contract.",
        "secondStage": {
          "minimumCandidates": 3
        },
        "contractPeriod": {
          "durationInDays": 4320
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "The full list of criteria can be found within the PSD Scotland SPD Instructions, saved within the Attachments area of PCS-Tender.\nThe SPD selection process will be carried out in two stages:\nStage One:\nCompliance Check and Exclusion Grounds (Mandatory and Discretionary)(Pass/Fail) – that the Economic Operator has submitted a complete and compliant SPD response; and whether any of the Economic Operators, are in breach of the mandatory grounds for exclusion or, in the case of the discretionary exclusion grounds, are considered ineligible at the\ndiscretion of PSD Scotland, in accordance with Regulation 58 of the Public Contracts (Scotland) Regulations 2015.\nMinimum Requirements (Pass/Fail) - that the Economic Operator meets the requisite economic and financial standing selection criteria deemed appropriate for the Programme set out in the NHS Scotland SPD Instructions; and meets the\ntechnical and professional ability selection criteria set out in the NHS Scotland SPD Instructions.\nStage Two:\nProject Specific Questions - Economic operators who pass Stage One will have their response to the Project Specific Questions scored. As set out in the SPD instructions all economic operators are required to submit 3 case studies as a mandatory requirement and will be scored as a pass/fail. Thereafter, there are 6 scored questions that will be scored as per the instructions and criteria as detailed within the SPD document.\nThe Project Specific Questions are set out in section 3.2 of PSD Scotland SPD Instructions. The criteria will\nbe applied to all economic operators that pass Stage 1 to reduce the number of economic operators that are invited to submit an initial tender.\nIt is the intention of NHS Scotland that a minimum of three economic operators achieving the highest scores will be invited to submit an initial tender."
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Scotland"
        },
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Service Integration and Management  System (SIAM)",
    "value": {
      "amount": 180000000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "PSD Scotland intends to procure a Service Integration and Management contract for the transition, stabilisation and continued delivery of selected national digital services supporting health and care across Scotland. The successful supplier will act as prime contractor and provide a single point of accountability for end-to-end service delivery, integration and performance. The supplier will also be responsible for the management of any subcontractors and dependencies with other providers and Authority teams.\nThe initial priority will be to maintain continuity and stabilise these business-critical services as they transition away from the existing National IT Contract, while establishing a strong foundation for subsequent improvement and modernisation.",
    "secondStage": {
      "invitationDate": "2026-10-26T00:00:00Z",
      "successiveReduction": true,
      "noNegotiationNecessary": true
    },
    "tenderPeriod": {
      "endDate": "2026-09-25T17:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "reviewDetails": "Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2027-10-29T23:59:59+01:00"
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "selective",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "economic",
          "appliesTo": [
            "supplier"
          ],
          "description": "SPD Question 4B.1.1: Economic Operators are required to provide statement of accounts or extracts relating to their business for the previous 3 years.\nEconomic operators are required to demonstrate that annual turnover should be at least 4 times the annual value of the contract. The annual contract value is anticipated to be circa ~ GBP 15m. Therefore, annual turnover needs to be at least GBP 60m GBP.\nEconomic operators should be profitable for the last 3 years of the annual turnover at least at the group level.\nPSD may require Economic Operators to provide additional information to demonstrate financial standing.\nAdditional information can include but not limited to:\n- parent company accounts (if applicable) –\n- deeds of guarantee banker’s statements and references - accountants’ references\n- management accounts\n- financial projections, including cash flow forecasts\n- details and evidence of previous contracts, including contract values\n- capital availability\n- guarantees may be required from parent companies and from banks.\nEconomic Operators who cannot provide suitable evidence of a secure financial standing will be excluded from the procurement.\nSPD Questions 4B.5.1a, 4B.5.1b and 4B.5.2: Economic Operators must confirm they have or will be able to obtain the required level of insurance listed below.\nMinimum level(s) of standards required:\nSPD Question 4B.1.1: Economic Operators must demonstrate the following financial capacity over the last 3 years:\n- turnover in respect of its most recent three full financial years must have been equal to or more than GBP 60m per annum.\nSPD Questions 4B.5.1a, 4B.5.1b and 4B.5.2: Economic Operators must confirm they have or will be able to obtain the required levels of insurance:\n- Employer’s (compulsory) liability insurance = GBP 5 million;\n- Public liability insurance = GBP 10 million;\n- Professional indemnity insurance = GBP 5 million;\n- Product liability insurance = GBP 10 million;\n- Product liability insurance is not less than the sum of GBP 1 million in respect of any one incident."
        },
        {
          "type": "technical",
          "appliesTo": [
            "supplier"
          ],
          "description": "SPD Question 4C.1.2 - please refer to the Project Specific Questions within section 3.1 of the NHS Scotland SPD Instructions for full detail of the requirement for this section. The scoring methodology is detailed in section 3.2 of the NHS Scotland SPD Instructions.\nSPD Question 4C.2 - Economic Operators must confirm that they are certified under ISO/IEC 27001 and Cyber Essentials Plus issued by IASME - accredited certification body.\nSPD Question 4C.6.1 - Economic Operators must confirm the number of UK based staff they have certified and trained on the SaaS technology that they have chosen to use within their tender.\nSPD Question 4C.10 - Economic Operators must provide details of the proportion (i.e. percentage) of the contract that it intends to subcontract."
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-179412",
      "name": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKM",
        "locality": "Edinburgh",
        "postalCode": "EH12 9EB",
        "countryName": "United Kingdom",
        "streetAddress": "1 South Gyle Crescent."
      },
      "details": {
        "url": "http://publicservicesdelivery.scot/about/procurement/",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)"
      },
      "contactPoint": {
        "url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
        "email": "paul.mckinney@nhs.scot"
      }
    },
    {
      "id": "GB-FTS-1033",
      "name": "Edinburgh Sheriff Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Edinburgh",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Edinburgh Sheriff Court"
      }
    }
  ],
  "language": "en",
  "description": "The contract value as described in section II.1.5 represents the full contract term including extension periods that may be utilised.\nFull information about the SPD stage is included in the PSD Scotland SPD Instructions, found in the Attachments area of PCS-Tender. All dates, timescales and values set out in this notice and the procurement documents are estimates only and therefore subject to change during the tender process, if required.\nThe buyer is using PCS-Tender to conduct this SPD exercise. For more information see:\nhttp://www.publiccontractsscotland.gov.uk.\nA sub-contract clause has been included in this contract. For more information see:\nhttp://www.publiccontractsscotland.gov.uk.\nCommunity benefits are included in this requirement. For more information see:\nhttps://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nAll Bidders must agree to support the concept, provision and ongoing development of community benefits provision in relation to this\nAgreement. Bidders will be required to provide a brief summary of the community benefits that have recently been delivered within\nScotland, and also what impact and outcomes these have achieved. Bidders are also required to summarise any community/social benefits\nthat will be delivered as part of this Agreement if successful, or, alternatively, confirm that they will engage with the NHS Scotland\nCommunity Benefits Gateway (CBG).\nThe buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 32590. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\nA sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nTo be communicated at ITSIT (Invitation to Submit Initial Tender)stage with Tender documentation.\n(SC Ref:840684)",
  "initiationType": "tender"
}