Service Desk Professional Support Service

{
  "id": "052988-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-09-02T08:48:35+01:00",
  "ocid": "ocds-h6vhtk-0586c2",
  "buyer": {
    "id": "GB-PPON-PZXV-8867-VHCQ",
    "name": "Leeds Community Healthcare NHS Trust"
  },
  "tender": {
    "id": "ocds-h6vhtk-0586c2",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 50000,
          "currency": "GBP",
          "amountGross": 60000
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Requirement Spec",
              "type": "quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Social Reqs",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Pricing",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2026-12-01T23:59:59Z",
          "startDate": "2025-12-02T00:00:00Z"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "The supplier must be able to provide their services within 2 months of the contract being awarded (expected to be late 2025) and be able to fully deliver their recommendations within 12 months."
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          }
        ]
      }
    ],
    "title": "Service Desk Professional Support Service",
    "value": {
      "amount": 50000,
      "currency": "GBP",
      "amountGross": 60000
    },
    "status": "active",
    "documents": [
      {
        "id": "A-4709",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-4709",
        "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
        "documentType": "biddingDocuments"
      },
      {
        "id": "A-4710",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-4710",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "documentType": "biddingDocuments"
      },
      {
        "id": "052988-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/052988-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-09-02T08:48:35+01:00"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Support in the end-to-end design and implementation of a new service desk arrangement. This will initially require a discovery piece of work, to understand how we currently work, the support we provide, and the requirements of our wider organisation.",
    "tenderPeriod": {
      "endDate": "2025-10-03T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2025-09-26T12:00:00+01:00"
    },
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Via the Atamis Health Family System - https://atamis-1928.my.site.com/ProSpend__CustomCommunitiesLogin?startURL=%2Fone%2Fone.app#/alohaRedirect/apex/Supplier_Portal_2019",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PZXV-8867-VHCQ",
      "name": "Leeds Community Healthcare NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE42",
        "country": "GB",
        "locality": "Leeds",
        "postalCode": "LS6 1PF",
        "countryName": "United Kingdom",
        "streetAddress": "First Floor, Stockdale House"
      },
      "details": {
        "url": "https://www.noecpc.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PZXV-8867-VHCQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "lcht.procurement@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "048286-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-08-13T10:21:38+01:00",
  "ocid": "ocds-h6vhtk-0586c2",
  "buyer": {
    "id": "GB-PPON-PZXV-8867-VHCQ",
    "name": "Leeds Community Healthcare NHS Trust"
  },
  "tender": {
    "id": "ocds-h6vhtk-0586c2",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 50000,
          "currency": "GBP",
          "amountGross": 60000
        },
        "status": "planned",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2027-01-04T23:59:59Z",
          "startDate": "2026-01-05T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          }
        ]
      }
    ],
    "title": "IT and Clinical Services - Service Desk Professional Support Service",
    "value": {
      "amount": 50000,
      "currency": "GBP",
      "amountGross": 60000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The IT and Clinical Systems teams are to remain separate, but a single first line / point of contact for both teams needs to be established (which will sit within IT within our organisational structure).\nWe require support in the end to end design and implementation of our new service desk arrangements.  This will initially require a discovery piece of work, to understand how we currently work, the support we provide, and the requirements of our wider organisation. The output of this tender will be a blueprint for the delivery of an integrated 1st line service along with a package of support to establish it.",
    "tenderPeriod": {
      "endDate": "2025-10-31T12:00:00Z"
    },
    "communication": {
      "futureNoticeDate": "2025-10-06T23:59:59+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2025-10-28T12:00:00Z"
    },
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Via the Atamis Health Family System - https://atamis-1928.my.site.com/ProSpend__CustomCommunitiesLogin?startURL=%2Fone%2Fone.app#/alohaRedirect/apex/Supplier_Portal_2019",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PZXV-8867-VHCQ",
      "name": "Leeds Community Healthcare NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE42",
        "country": "GB",
        "locality": "Leeds",
        "postalCode": "LS6 1PF",
        "countryName": "United Kingdom",
        "streetAddress": "First Floor, Stockdale House"
      },
      "details": {
        "url": "https://www.noecpc.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PZXV-8867-VHCQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "lcht.procurement@nhs.net"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "048286-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/048286-2025",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-08-13T10:21:38+01:00"
      }
    ]
  },
  "initiationType": "tender"
}