Official UK procurement notice
Service Desk Certification (SDC) Programme
Authority: Maritime and Coastguard Agency (Central government)
What is being bought
Published requirement descriptionThis procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation.
Expenses are recoverable in line with DfT Policy rates.
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - without competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 26 Aug 2025, 16:02 BST
- Last source update
- 26 Aug 2025, 16:02 BST
- Authority reference
TCA 3/7/1844- FTS notice number
2025/S 000-051348- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-058df5Find a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published26 Aug 2025, 16:02 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk InstituteSME | £29,900 † | — | Awarded |
Contracts
Service Desk Certification (SDC) Programme · CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk InstituteSME
- Signed
- 26 Aug 2025
- Value
- £29,900
- Period
- 28 Aug 2025 – 26 Jun 2029
- Status
- active
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the noticeOfficial documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender