Service Desk Certification (SDC) Programme

{
  "id": "051348-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-08-26T16:02:32+01:00",
  "ocid": "ocds-h6vhtk-058df5",
  "buyer": {
    "id": "GB-PPON-PCWN-9665-QVMZ",
    "name": "Maritime and Coastguard Agency"
  },
  "awards": [
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      "items": [
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              "country": "GB",
              "countryName": "United Kingdom"
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          ],
          "additionalClassifications": [
            {
              "id": "80510000",
              "scheme": "CPV",
              "description": "Specialist training services"
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          ]
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-158882",
          "name": "CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute"
        }
      ],
      "relatedLots": [
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      "mainProcurementCategory": "services"
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  "tender": {
    "id": "TCA 3/7/1844",
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        "status": "complete"
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    "title": "Service Desk Certification (SDC) Programme",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation.\nExpenses are recoverable in line with DfT Policy rates.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PCWN-9665-QVMZ",
      "name": "Maritime and Coastguard Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ32",
        "country": "GB",
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "countryName": "United Kingdom",
        "streetAddress": "105 Commercial Road"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/maritime-and-coastguard-agency",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PCWN-9665-QVMZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "Contracts@mcga.gov.uk"
      }
    },
    {
      "id": "GB-FTS-158882",
      "name": "CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ45",
        "country": "GB",
        "locality": "Kent,",
        "postalCode": "ME14 3EN",
        "countryName": "United Kingdom",
        "streetAddress": "Globe House Eclipse Park, Sittingbourne Road, Maidstone"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "contactPoint": {
        "email": "contracts@mcga.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Service Desk Certification (SDC) Programme",
      "value": {
        "amount": 29900,
        "currency": "GBP",
        "amountGross": 35880
      },
      "period": {
        "endDate": "2029-06-26T23:59:59+01:00",
        "startDate": "2025-08-28T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "051348-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/051348-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-08-26T16:02:32+01:00"
        }
      ],
      "dateSigned": "2025-08-26T00:00:00+01:00",
      "aboveThreshold": false
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  "initiationType": "tender"
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