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ClosedFind a Tender · tender
BuyerTHAMES WATER UTILITIES LIMITED
StatusClosed
Deadline7 Feb 2025
Value£5,000,000
Published23 Jan 2025

What is being bought

Provision of support and maintenance for Thames Water's SAP ECC platform.

Delivery location

UK · AL · AT · BE · BG · CH · CY · CZ · DE · DK · EE · EL · ES · FI · FR · HR · HU · IE · IS · IT · LI · LT · LU · LV · ME · MK · MT · NL · NO · PL · PT · RO · RS · SE · SI · SK · TR · 1A · AD · AE · AF · AG · AI · AM · AO · AQ · AR · AS · AU · AW · AZ · BA · BB · BD · BF · BH · BI · BJ · BL · BM · BN · BO · BQ · BR · BS · BT · BV · BW · BY · BZ · CA · CC · CD · CF · CG · CI · CK · CL · CM · CN · CO · CP · CR · CU · CV · CW · CX · DJ · DM · DO · DZ · EC · EG · EH · ER · ET · FJ · FK · FM · FO · GA · GD · GE · GG · GH · GL · GM · GN · GQ · GS · GT · GU · GW · GY · HK · HM · HN · HT · ID · IL · IM · IN · IO · IQ · IR · JE · JM · JO · JP · KE · KG · KH · KI · KM · KN · KP · KR · KW · KY · KZ · LA · LB · LC · LK · LR · LS · LY · MA · MC · MD · MG · MH · ML · MM · MN · MO · MP · MR · MS · MU · MV · MW · MX · MY · MZ · NA · NC · NE · NF · NG · NI · NP · NR · NU · NZ · OM · PA · PE · PF · PG · PH · PK · PM · PN · PR · PS · PW · PY · QA · RU · RW · SA · SB · SC · SD · SG · SH · SJ · SL · SM · SN · SO · SR · SS · ST · SV · SX · SY · SZ · TC · TD · TF · TG · TH · TJ · TK · TL · TM · TN · TO · TT · TV · TW · TZ · UA · UG · UM · US · UY · UZ · VA · VC · VE · VG · VI · VN · VU · WF · WS · YE · ZA · ZM · ZW

Categories

Computer support services 72610000Computer support services 72610000

Lot details

Lot 1

Thames Water is tendering for the provision of support services for the SAP ECC platform. This service will involve a third-party resolving flagged issues with the SAP ECC platform and ensuring the platform continues to run as requested by Thames Water. Thames Water seeks long-term price stability for these services and prefers a 3-year contract, with allowable 1 year extensions up to a maximum of 5 years in total contract length.

Statusactive

What is included

ItemCategoryQuantity
1Computer support servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Computer support services (72610000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,162 of 10,539 with a bid count)2 average (5,054 of 10,539 with named award suppliers)Not published
Same buyer13Not published11.2 average (6 of 13 with named award suppliers)Not published
Delivery region: UK3,3252 median · 33.8 average (1,172 of 3,325 with a bid count)2.8 average (1,502 of 3,325 with named award suppliers)Not published
Similar published value (0.5×–2×)53713 median · 13 average (2 of 537 with a bid count)3.5 average (2 of 537 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNo
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

  • economicSelectionCriteria
  • technicalSelectionCriteria

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04d5dc
Latest release ID002442-2025
Latest release timestampThu Jan 23 2025 17:04:56 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodselective
Procurement method detailsNegotiated procedure with prior call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0025
Tender period: startNot published
Tender period: end2025-02-07T10:00:00Z
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailshttps://thameswater.sharepoint.com/sites/ProcurementSupportCentreBidProcessRepository/FA2220CyberSecurity/SitePages/FA2220-Cyber-Security-Bidder-Landing-Page.aspx
Submission languagesen
Electronic catalogue policyNot published
Total tender value£5,000,000
Tender lots in source1
Tender items in source1
Tender documents in source2
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
23 Jan 2025tender002442-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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        },
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        "description": "Thames Water is tendering for the provision of support services for the SAP ECC platform. This service will involve a third-party resolving flagged issues with the SAP ECC platform and ensuring the platform continues to run as requested by Thames Water.\nThames Water seeks long-term price stability for these services and prefers a 3-year contract, with allowable 1 year extensions up to a maximum of 5 years in total contract length.",
        "secondStage": {
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    "title": "SAP ECC Support",
    "value": {
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    "documents": [
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    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://thameswater.sharepoint.com/sites/ProcurementSupportCentreBidProcessRepository/FA2220CyberSecurity/SitePages/FA2220-Cyber-Security-Bidder-Landing-Page.aspx",
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      "id": "GB-COH-02366661",
      "name": "THAMES WATER UTILITIES LIMITED",
      "roles": [
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      "address": {
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        "locality": "Reading",
        "postalCode": "RG18DB",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.thameswater.co.uk",
        "classifications": [
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            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
          }
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      },
      "identifier": {
        "id": "02366661",
        "scheme": "GB-COH",
        "legalName": "THAMES WATER UTILITIES LIMITED"
      },
      "contactPoint": {
        "url": "https://forms.office.com/e/0X3s2nuar4",
        "name": "Thames Water",
        "email": "procurement.support.centre@thameswater.co.uk"
      }
    },
    {
      "id": "GB-FTS-136197",
      "name": "Thames Water Utilities Limited,",
      "roles": [
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      "address": {
        "locality": "Reading",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Thames Water Utilities Limited,"
      }
    }
  ],
  "language": "en",
  "description": "All suppliers who wish to respond to this contract notice must request a pre-qualification questionnaire (PQQ) by using the web link in Section I.3 (www.thameswater.co.uk/procurement).\nFrom your response to the link in Section I.3 or above, Thames Water's Procurement Support Centre will send you an email providing login details for our eSourcing system. To complete the PQQ you will need to login to the project SharePoint site.\nIf the project requires it, you will receive an additional and separate survey to complete for Data Protection.\nNote - The client may be Thames Water Utilities Limited or another company within the Kemble Water group structure",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
23 Jan 2025 · 002442-2025 · tender
{
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  "date": "2025-01-23T17:04:56Z",
  "ocid": "ocds-h6vhtk-04d5dc",
  "buyer": {
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    "name": "THAMES WATER UTILITIES LIMITED"
  },
  "tender": {
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    "secondStage": {
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      "tendererLegalForm": "Consortia may be required to form a legal entity prior to award",
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "reviewDetails": "Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.\nThe Utilities Contracts Regulations 2016 (SI 2016 No 274) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).",
    "classification": {
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    "submissionTerms": {
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      ],
      "bidValidityPeriod": {
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      },
      "depositsGuarantees": "Bonds and/or parent company guarantees of performance and financial standing may be required"
    },
    "submissionMethod": [
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      "written"
    ],
    "otherRequirements": {
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    },
    "participationFees": [
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        "type": [
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    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://thameswater.sharepoint.com/sites/ProcurementSupportCentreBidProcessRepository/FA2220CyberSecurity/SitePages/FA2220-Cyber-Security-Bidder-Landing-Page.aspx",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-COH-02366661",
      "name": "THAMES WATER UTILITIES LIMITED",
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      "address": {
        "region": "UKJ11",
        "locality": "Reading",
        "postalCode": "RG18DB",
        "countryName": "United Kingdom"
      },
      "details": {
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            "scheme": "TED_CE_ACTIVITY",
            "description": "Water"
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      "identifier": {
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        "scheme": "GB-COH",
        "legalName": "THAMES WATER UTILITIES LIMITED"
      },
      "contactPoint": {
        "url": "https://forms.office.com/e/0X3s2nuar4",
        "name": "Thames Water",
        "email": "procurement.support.centre@thameswater.co.uk"
      }
    },
    {
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      "name": "Thames Water Utilities Limited,",
      "roles": [
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      "address": {
        "locality": "Reading",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Thames Water Utilities Limited,"
      }
    }
  ],
  "language": "en",
  "description": "All suppliers who wish to respond to this contract notice must request a pre-qualification questionnaire (PQQ) by using the web link in Section I.3 (www.thameswater.co.uk/procurement).\nFrom your response to the link in Section I.3 or above, Thames Water's Procurement Support Centre will send you an email providing login details for our eSourcing system. To complete the PQQ you will need to login to the project SharePoint site.\nIf the project requires it, you will receive an additional and separate survey to complete for Data Protection.\nNote - The client may be Thames Water Utilities Limited or another company within the Kemble Water group structure",
  "initiationType": "tender"
}