TenderlineUK
Procurement Intelligence
Official OCDS
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complete
Official procurement procedure

Salesforce licences

Customer Relation Management software package
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Hyde Housing Association: "Salesforce licences". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityHyde Housing AssociationScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Hyde Housing Association
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Hyde Housing Association. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 5 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityHyde Housing Association
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published19 Mar 2021, 09:24 GMT
Last source update19 Mar 2021, 09:24 GMT
Recurring procurementNot published
ClassificationCustomer Relation Management software package
Delivery area
UK
OCIDocds-h6vhtk-029d45
What is being bought
Customer Relation Management software licences.
What changed
From the official release history
  1. Status changed to complete
    19 Mar 2021, 09:24 GMT
  2. Official notice release published
    19 Mar 2021, 09:24 GMT
  3. Buyer information updated
    19 Mar 2021, 09:24 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    Procurement of salesforce CRM licences. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. The estimated value of the contract will be approx. £260k p.a. for 5 years.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    19 Mar 2021, 09:24 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 5 Mar 2021, 00:00 GMT · £1,300,000
Commercial outcome and competition
Awards
SALESFORCE UK LTD
Not published · Not published · active
Contracts
Contract
£1,300,000 · signed 5 Mar 2021, 00:00 GMT · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Hyde Housing Association

Contracting authority GB-FTS-3603
View buyer profile

  • Hyde Housing Association
    buyer

    30 Park Street, null, London, UK, SE1 9EQ
    procurementhelpdesk@hyde-housing.co.uk
    +44 8003282282

  • High Court
    reviewBody

    The Strand, London

  • SALESFORCE UK LTD
    supplier

    GB844903710
    110 Bishopsgate, London, UK, EC2N 4AY
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleAs part of a wider digital transformation programme, Hyde made a strategic decision to transform its CRM and self-serve capabilities to enhance the digital experience for both customers and employees. The solution that was evaluated to be the best fit to deliver the strategy and link with current and future systems, is salesforce. To further support our decision - based on the initial market engagement and proofs of concept, the selected CRM platform has been proven to best meet Hyde’s requirements for integration with other key enterprise systems and new technology stacks (repairs, maintenance, compliance and asset management, call center support and payments systems). The decision to select salesforce has been supported by the benefit/cost analysis. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. For this reason, we consider competition is absent for technical reasons due to the vendor protecting their IP rights and will need to procure directly from salesforce. The estimated value of the contract will be approx. £260k p.a. for 5 years. Any software integration and consultancy costs are being competed in line with the regulations.