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AwardedFind a Tender · award

Salesforce customer document and email templates software

Buyer: Ofcom →

BuyerOfcom
StatusAwarded
DeadlineNot published
ValueValue not published
Published3 Jul 2025

What is being bought

Customer document and email templates software for Salesforce and Clousense

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleOfcom intend to enter into a three-year agreement with Conga on a single source basis in accordance with paragraph 6 of Schedule 5 to the Procurement Act 2023 as competition is absent for technical reasons to deliver Salesforce customer document and email template software (the “Software”). Conga’s software application is heavily embedded and integrated within Ofcom’s main customer relationship management (CRM) platform, Salesforce. The CRM platform allows Ofcom to manage our stakeholder engagement, manage all complaints that come into Ofcom on Broadcast Standards, Telecoms, Video on Demand and Online safety from the general public. The customer document management software is also embedded within a third-party package, Cloudsense used by licensees. Conga provides document generation for the whole of Ofcom Salesforce Platform across hundreds of automated process and functional areas within the platform. It also currently provisions77 different document templates and 44 email templates across multiple core capability areas. Moving to a new solution for the Software would require updates to system logic, system automated workflow and processes, data mapping and template design and configuration across all impacted solution areas within the Salesforce Platform. This would require an extensive amount of rework of all corresponding and licence document templates to be made to enable them to be delivered using an alternative solution. The cost and time taken to undertake a change in software would not offer value for money and would far exceed the cost of continuing with the existing software, which is working effectively. For these reasons, Ofcom also considers that paragraph 7 of Schedule 5 of the Procurement Act 2023 applies.
Rationale classificationssingleSuppliersTechnicalReasons
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£322,475

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-052802
Latest release ID037049-2025
Latest release timestampThu Jul 03 2025 10:33:45 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
3 Jul 2025award, contract037049-2025
16 Jun 2025award, contract032517-2025
28 May 2025award, contract028133-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
3 Jul 2025 · 037049-2025 · award, contract
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16 Jun 2025 · 032517-2025 · award, contract
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28 May 2025 · 028133-2025 · award, contract
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        "locality": "London",
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        "countryName": "United Kingdom",
        "streetAddress": "Riverside House, 2a Southwark Bridge Road"
      },
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            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
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          }
        ]
      },
      "identifier": {
        "id": "PQQZ-1663-NWMN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurementnotice@ofcom.org.uk"
      }
    },
    {
      "id": "GB-PPON-PLZV-1371-BWRZ",
      "name": "AppExtremes, LLC dba Conga",
      "roles": [
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      ],
      "address": {
        "region": "US",
        "country": "US",
        "locality": "Broomfield",
        "postalCode": "CO 80020",
        "countryName": "United States",
        "streetAddress": "13699 Via Varra Rd"
      },
      "details": {
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "PLZV-1371-BWRZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "accounting@congamerge.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}