RFP - PROVISION OF ELECTRICAL MAINTENANCE SERVICES FOR OFFICE AND RESIDENTIAL PROPERTIES BHC LUSAKA

The British High Commission (BHC) in Lusaka requires the provision of a comprehensive electrical maintenance service covering both its office premises and residential estate. The estate includes a three-storey office building and approximately 16 residential properties located across Lusaka.

Scope of Services

The Contractor shall provide a full range of electrical services, including

Preventative Maintenance:

Routine inspection, testing, and servicing of electrical systems, distribution boards, wiring, and equipment

Identification and rectification of defects to ensure continued safe operation

Scheduled maintenance activities in accordance with recognised standards

Reactive Maintenance:

Fault finding, diagnostics, and repair of electrical failures

Replacement of faulty components such as wiring, switches, sockets, breakers, and lighting

Restoration of electrical services within defined response times

Emergency Services:

Provision of a 24-hour on-call service

Immediate response (within 2 hours) to critical faults such as power outages or safety risks

Minor Works and Installations:

Installation, upgrade, or modification of electrical systems and components

Execution of minor improvement works as required

Testing, Inspection, and Certification:

Carrying out electrical testing using appropriate equipment

Providing certification and reports for all completed works

The workload will include a mix of:

Planned preventative maintenance

Reactive callouts and emergency interventions

The exact volume of work cannot be predetermined and may vary; bidders must allow for intermittent and potentially fluctuating workloads.

Service Delivery Requirements

The Contractor shall:

Provide all required labour, tools, equipment, and materials necessary to carry out the works

Ensure services are delivered by qualified and competent personnel

Work closely with the Technical Works Supervisor and Estates Team to plan and execute works

Deliver services in occupied premises, ensuring minimal disruption to occupants

Maintain high standards of workmanship, safety, and reliability

Standards and Compliance

All works must comply with:

BS 7671 (18th Edition Wiring Regulations)

Applicable British Standards and Codes of Practice

Relevant Health & Safety legislation and local regulations

Performance Requirements

The Contractor must:

Meet agreed callout response times (including urgent, routine, and planned works)

Provide regular reporting and documentation, including certification for completed work

Ensure proper site management, including protection of property, reinstatement, and clean-up after works

Contract Duration

The contract will be for an initial period of two (2) years, with the option to extend for an additional period of up to two years, subject to satisfactory performance of the Contractor.