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Find a TenderAwardedContract details notice
Published 27 May 2025, 17:12 BST

Official UK procurement notice

Recruitment Process Outsourcing 2026 to 2031

Official notice

Authority: Ofcom (Public body)

ServicesCompetitive flexible procedureAbove thresholdSME suitableVCSE suitable
Sectors: Business Services & Consultancy (79) Delivery: UK
Published estimate£1,800,000≈ £554k / year · £2,120,000 inc. VAT · 1 value update9.6% above final estimate
Submissions closed 13 Oct 2025awarded 13 Mar 2026
Awarded to OMNI RESOURCE MANAGEMENT SOLUTIONS LIMITED (03278470), Omni Resource Management Solutions Ltd
Contract term 3 yrs 3 moends 30 Apr 2029 · up to 30 Apr 2031 with extensions · starts 1 Feb 2026

What is being bought

Published requirement description

Ofcom require in a Recruitment Process Outsourcing (RPO) provider to supply an in-house (outsourced) service for permanent & temporary recruitment delivery. The requirement is to provide the permanent and temporary recruitment services that are outlined in the Specification of Requirements at Appendix 4 of the draft invitation to tender document.

Ofcom requires an RPO service for permanent & temporary recruitment delivery, with a contract commencement date effective from May 2026. The overarching key requirement is for the successful supplier to own the end-to-end process to satisfy the entirety of Ofcom’s permanent & temporary resourcing delivery needs, acting as an extension of Ofcom’s People & Culture team.

A hybrid service is required at Ofcom’s London office and Manchester office and a remote service for our other offices, with on-site visits when required, which will enable the supplier to deal with all aspects associated to the RPO delivery requirements, including (but not limited to) recruitment administration and logistics, hiring briefs, broad relationship management across the hiring community, inductions, interviews and all aspects of administration regarding temporary workers onsite.

Ofcom has a strong preference for ultimately partnering with an organisation that can demonstrate a genuine understanding of not only Ofcom but the firms we regulate - strongly supported through their current and existing client base and the types of contracts they currently manage. It is essential that providers can demonstrate candidate reach into the diverse communications industries such as online, telecommunications, engineering, broadcasting, government, regulatory, data and technology sectors.

  • How the procedure runs: Invitation to Paticipate Invitation to Tender

CPV: Assessment centre services for recruitment · Business services: law, marketing, consulting, recruitment, printing and security · Recruitment services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrs 3 moSMEVCSEPublished value£1,800,000
Contract period: 1 Feb 2026 – 30 Apr 2029 (3 yrs 3 mo) · up to 30 Apr 2031 with extensionsValue: £1,800,000 exc. VAT · £2,120,000 inc. VAT
Delivery: UKEligibility: SME eligibleVCSE eligible
Extensions: At Ofcom's sole discretion the contract can be extended by 2 extension option periods of 12 months each · At Ofcom's sole discretion the contract can be extended by 2 extension option periods of 12 months eachSecond stage: 6–8 candidates invited to tender
79000000 Business services: law, marketing, consulting, recruitment, printing and security79600000 Recruitment services79635000 Assessment centre services for recruitment
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Full details of the legal and financial conditions of participation are set out are set out in the Procurement Specific Questionnaire

  • Technical & professional ability

    Full details of the technical ability conditions of participation are set out are set out in the Procurement Specific Questionnaire

  • Condition of participation

    Technical Ability

    Areas of business 1 – Leverage of Client Brands to fulfil permanent & temporary vacancies 30%

    Areas of Business 2 – Diversity of Candidates 20%

    Staff experience 15%

    Adequate resource 15%

    Previous Relevant Experience: 20%

    shortlisting

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 65%Price: 25%Social value: 5%Environmental: 5%
Published sub-criteria (9)
  • 1. Technical Solution: End to end process: 20%
  • 2. Technical Solution: ability and methodology to leverage and enhance Ofcom’s employment brand: 10%
  • 3. Technical Solution: Reaching a diverse range of candidates: 10%
  • 4. Technical Solution: Process Management, Service Delivery and General Recruitment Administration: 10%
  • 5. Technical Solution: developing, maintaining internal and external relations.: 5%
  • 7. Project Team: 10%
  • 9. Commercial (Pricing) assessment: 25%
  • 8. Social Value: 5%
  • 6. Environmental, sustainability,and Equality and Diversity issues: 5%
Published award criteria (9)
  • 1. Technical Solution: End to end process: 1. The extent that the proposed solution provides confidence that the bidder can effectively implement, own and deliver the end-to-end process of satisfying the entirety of Ofcom’s permanent & temporary resourcing delivery needs in multiple locations, acting as an extension of Ofcom’s People & Culture team, including the management and facilitation of internal recruitment and mobility.
  • 2. Technical Solution: ability and methodology to leverage and enhance Ofcom’s employment brand: 2. Extent to which the proposed solution specifically details the ability and methodology to leverage and enhance Ofcom’s employment brand to identify, pipeline and deliver a highly diverse mix of talent across various skillsets, professions and backgrounds to fulfill permanent & temporary vacancies across a wide range of seniority, to a clearly defined cost and delivery model.
  • 3. Technical Solution: Reaching a diverse range of candidates: 3. The extent to which the proposed solution demonstrates the ability to reach and put forward a diverse range of candidates, including those who are disabled, minority ethnic and LGBTQ, among others, and to provide diversity data and reporting.
  • 4. Technical Solution: Process Management, Service Delivery and General Recruitment Administration: 4. Proposals address Process Management, Service Delivery and General Recruitment Administration Practices, including (for temporary resourcing delivery) management of timesheets, effective invoicing and ability to produce concise management Information.
  • 5. Technical Solution: developing, maintaining internal and external relations.: 5. Proposals demonstrate effective arrangements for developing, maintaining internal and external relations.
  • 6. Environmental, sustainability,and Equality and Diversity issues: 6. The extent to which the Bid demonstrates that its approach is highly considerate of relevant environmental, sustainability and Equality and Diversity issues in operations and service delivery and shows it actively cares about progressing this agenda in its work with Ofcom.
  • 7. Project Team: 7. Extent to which the tender response gives Ofcom confidence that the capability and capacity of the project team, as well as the experience of each individual, including members of the tenderer’s proposed supply chain, will enable the tenderer to deliver services
  • 8. Social Value: 8. The extent to which proposals add social value and community benefit
  • 9. Commercial (Pricing) assessment: Overall Total Fixed Price
Conditions of participation3
  • Economic & financial standing

    Full details of the legal and financial conditions of participation are set out are set out in the Procurement Specific Questionnaire

  • Technical & professional ability

    Full details of the technical ability conditions of participation are set out are set out in the Procurement Specific Questionnaire

  • Condition of participation

    Technical Ability

    Areas of business 1 – Leverage of Client Brands to fulfil permanent & temporary vacancies 30%

    Areas of Business 2 – Diversity of Candidates 20%

    Staff experience 15%

    Adequate resource 15%

    Previous Relevant Experience: 20%

    shortlisting
What this means for your bid
  • Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
27 May 2025, 17:12 BST
Last source update
16 Jul 2026, 14:50 BST
Award evaluation window
Submission end – 23 Jan 2026
Authority reference
C20242173
FTS notice number
2025/S 000-057203
Latest notice
Contract details notice (UK7)
Classification (CPV)
Assessment centre services for recruitmentBusiness services: law, marketing, consulting, recruitment, printing and securityRecruitment services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-05275f Find a Tender
How it runs

Invitation to Paticipate

Invitation to Tender

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Requests to participate (first stage)
13 Oct 2025, 12:00 BST
Submission deadline
13 Oct 2025, 12:00 BST
Clarification deadline
6 Oct 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

ofcom.bravosolution.co.uk ↗

Suppliers will be directed to the opportunity on the Ofcom Bravo Solutions procurement portal (Bravo) at ofcom.bravosolution.co.uk ↗ where they will find the listing on the PQQ section along with the Procurement Specific Questionnaire (PSQ) and other relevant procurement documents.

Suppliers will need to complete and submit the Project Specific Questionnaire and provide a range of information via the Ofcom Bravo portal before the closing deadline of 12:00 hours on Monday 13 October 2025

Timeline

27 May 2025 → 16 Jul 2026 · 11 dates
  1. Planning notice published
    27 May 2025, 17:12 BST
  2. Market engagement
    13 Jun 2025, 23:59 BST

    This is a Preliminary Market Engagement in May/June 2025 for an Ofcom requirement for the provision of recruitment process outsourcing services for up to 5 years fom February 2026.

    The engagement takes the form of a preliminary market engagement questionnaire, and possibly some discussion.

    Ofcom is undertaking some pre-procurement market engagement to inform a procurement exercise that is planned to commence in July 2025 for the re-procurement of Ofcom’s recruitment process outsourcing requirements. The subsequent contract will commence in February 2026 and will run for up to 5 years.

    Organisations are invited to provide responses on questions which will enable Ofcom to gather general feedback to inform and help us finalise our procurement approach and documentation.

    Interested suppliers should access the opportunity viathe PQQ/Selection Questionnaire page, complete the preliminary market questionnaire and submit it to Ofcom via the messaging facility on the project on Ofcom’s Bravo solutions procurement portal at ofcom.bravosolution.co.uk ↗

  3. Next notice expected
    11 Jul 2025, 23:59 BST
  4. Tender notice published
    17 Sept 2025, 10:13 BST
  5. Clarification questions by385 days ago
    6 Oct 2025, 12:00 BST
  6. Submission deadline378 days ago
    13 Oct 2025, 12:00 BST
  7. Award decision expected by275 days ago
    23 Jan 2026, 23:59 GMT
  8. Contract starts267 days ago
    1 Feb 2026
  9. Assessment summaries sent227 days ago
    13 Mar 2026
  10. Standstill ends214 days ago
    25 Mar 2026, 23:59 GMT
  11. Latest notice published102 days ago
    16 Jul 2026, 14:50 BST

Notice history

10 events · 4 releases on Find a Tender · since 27 May 2025
  1. Preliminary market engagement notice published
    27 May 2025, 17:12 BST
    UK2
  2. Tender notice published
    17 Sept 2025, 10:13 BST
    UK4
  3. Published value updated to £1,800,000
    17 Sept 2025, 10:13 BST
    was £1,500,000
  4. Status changed to active
    17 Sept 2025, 10:13 BST
  5. Procurement method changed
    17 Sept 2025, 10:13 BST
  6. Contract award notice published
    13 Mar 2026, 16:01 GMT
    UK6
  7. Status changed to complete
    13 Mar 2026, 16:01 GMT
  8. Contract signature expected
    6 Apr 2026, 23:59 BST
    scheduled
  9. Contract details notice published
    16 Jul 2026, 14:50 BST
    UK7
  10. Procurement method changed
    16 Jul 2026, 14:50 BST
Routine re-releases (4)
  • 2025-05: 1 release · 27 May 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £1,972,0001 award inc. VAT; no net value published
Bids received 6
Contracts signed 1latest 23 Jun 2026
Awarded toValueDateStatus
OMNI RESOURCE MANAGEMENT SOLUTIONS LIMITED (03278470), Omni Resource Management Solutions LtdSMEjoint awardRecruitment Process Outsouring1 May 2026 – 30 Apr 2029 · up to 30 Apr 2031Extensions: provisions to extend the contract at Ofcom’s sole discretion by two further periods of 12 months each, up to a latest contract expiry of 30 April 2031. · Options: provisions to extend the contract at Ofcom’s sole discretion by two further periods of 12 months each, up to a latest contract expiry of 30 April 2031.£1,972,000 inc. VAT13 Mar 2026Awarded

Contracts

  • Contract 1 · OMNI RESOURCE MANAGEMENT SOLUTIONS LIMITED (03278470), Omni Resource Management Solutions LtdSME

    Signed
    23 Jun 2026
    Value
    £1,971,800 inc. VAT
    Period
    1 Jul 2026 – 30 Jun 2029 · up to 30 Jun 2031 with extensions
    Status
    active
    Extensions
    At Ofcom’s absolute discretion Ofcom may extend the Contract, by giving the Contractor not less than 6 months written notice prior to the Expiry Date, by up to two (2) further periods of twelve (12) months each. The maximum potential length of the Contract is therefore five (5) years from 1 July 2026. The terms and conditions of the Contract shall apply throughout any such extended period.
    Options
    At Ofcom’s absolute discretion Ofcom may extend the Contract, by giving the Contractor not less than 6 months written notice prior to the Expiry Date, by up to two (2) further periods of twelve (12) months each. The maximum potential length of the Contract is therefore five (5) years from 1 July 2026. The terms and conditions of the Contract shall apply throughout any such extended period.
    6 agreed KPIs: Direct Fill Rates (direct, internal, referral & temp to perm vs agency) · Average Time to Hire (from role authorisation to offer, measured only on the Supplier’s SLA’s for Perm/FTC recruitment) · Hiring Manager experience (‘Good’ or better) …
    • Direct Fill Rates (direct, internal, referral & temp to perm vs agency)
    • Average Time to Hire (from role authorisation to offer, measured only on the Supplier’s SLA’s for Perm/FTC recruitment)
    • Hiring Manager experience (‘Good’ or better)
    • Diversity of shortlists (% of shortlisted applicants from minority ethnic and disabled groups vs total shortlisted)
    • Candidate experience (cNPS) (Score of 40 and above)
    • System Availability (Appellia)

Bid statistics published by the authority

BidsSMEVCSEValid bid range
6final-stage tenders00—

Contracting authority & participating public bodies

Ofcom

Contracting authorityPublic authority - sub-central government GB-PPON: PQQZ-1663-NWMN Riverside House, 2a Southwark Bridge Road, London, London, SE1 9HAContact name, email, phone

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (5)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specificationstenderBidding documents and specificationsAccess: Documents will be provided on the Ofcom Bravo Solutions procurement portal at https://ofcom.bravosolutions.co.uk The documents will be included as attachments to the PQQ at reference pqq_89 ebtitled "Recruitment Process Outsourcing 2026-2031", tender reference C20242173

Notices published for this procedure