Qualtrics Employee Engagement Tools

Official notice

Authority: HM Revenue & Customs (Central government)

Direct award

Sectors: IT Services & Software (72) Delivery: UK

Awarded value£1,916,104published award · exc. VAT

Awarded 24 Nov 2025no call for competition

Awarded to Qualtrics

What is being bought

Published requirement description

The provision of Employee Experience and Engagement Tools, across a one year initial term, at a value of £1,916,104.25 excluding VAT and £2,299,325.10 including VAT. The above figures include the initial term of one year, plus the one year optional extension.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Procedure method: Direct award
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 24 Nov 2025, 17:36 GMT
Last source update: 8 Dec 2025, 15:49 GMT
Authority reference: SR2760509186
FTS notice number: 2025/S 000-080736
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05e7d7 Find a Tender

Why no open competition: Additional Repeat Extension Partial Replacement
Published justification: Short-term duration direct award as a bridging contract. Impractical to transition to a new supplier for such a short duration.

How it was run

Official notice

Submission deadline: —

Timeline

4 Dec 2025 → 8 Dec 2025 · 2 dates

Standstill ends315 days ago
4 Dec 2025, 23:59 GMT
Notice published311 days ago
8 Dec 2025, 15:49 GMT

Notice history

4 events · 3 releases on Find a Tender · since 24 Nov 2025

Transparency notice published
24 Nov 2025, 17:36 GMT
UK5
Contract award notice published
24 Nov 2025, 17:44 GMT
UK6
Contract signature expected
5 Dec 2025, 23:59 GMT
scheduled
Contract details notice published
8 Dec 2025, 15:49 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,916,1041 award exc. VAT

Contracts signed 1latest 5 Dec 2025

Awarded to	Value	Date	Status
QualtricsQualtrics Employee Engagement and Experience Tools17 Dec 2025 – 16 Dec 2026 · up to 16 Dec 2027Extensions: One year optional extension.	£1,916,104	24 Nov 2025	Awarded

Contracts

Qualtrics Employee Engagement and Experience Tools · Qualtrics
Signed
5 Dec 2025
Value
£1,916,104
Period
17 Dec 2025 – 16 Dec 2026 · up to 16 Dec 2027 with extensions
Status
active
Extensions
Optional 1 year extension.
No agreed KPIs: Contract value under £5 million. Contract performance assessment not required due to straight-forward licence delivery model.

Contracting authority & participating public bodies

HM Revenue & Customs

Contracting authorityPublic authority - central government GB-PPON: PVMW-8599-JZNJ 100 Parliament Street, London, London, SW1A 2BQContact email

Bidders & participating suppliers

1 commercial party on the notice

QualtricsAwarded supplierGB-PPON: PCJD-7824-MQRZ Costello House, 1 Clarendon Row, Dublin, IE, D02 TA43, IEContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender8 Dec 2025, 15:49 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender24 Nov 2025, 17:44 GMT
Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender24 Nov 2025, 17:36 GMT