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Published 28 Feb 2024, 14:45 GMT

Official UK procurement notice

PURCH2361 Provision of Customer Relationship Management (CRM)

Official notice

Authority: University of Glasgow (Education)

ServicesCompetitive procedure with negotiationSME suitable
Sectors: IT Services & Software (72) Delivery: Scotland (UKM82)
Awarded value£4,390,464published contract · exc. VAT
Submissions closed 2 Apr 2024awarded 10 Mar 2025
Awarded to Deloitte

What is being bought

Published requirement description

Award of PURCH2361– Provision of Customer Relationship Management (CRM).

CPV: Customer Relation Management software development services

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: Scotland
Extensions: Option to extend for 2 periods of 12 months eachSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (3)
  • Capability: 55%
  • Vendor Presentation: 15%
  • price: 30%
Published award criteria (3)
  • Capability: 55%
  • Vendor Presentation: 15%
  • Price: 30%
Conditions of participation1
  • Condition of participation
    no text published
    Minimum: -Public liability insurance with a limit of indemnity of not less than five million pounds sterling (5,000,000 GBP) in relation to any one claim or series of claims; -Employer's liability insurance with a limit of indemnity of not less than five million pounds sterling (5,000,000…
Successive reduction
Candidates will be reduced successively across stages
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
28 Feb 2024, 14:45 GMT
Last source update
13 Mar 2025, 15:24 GMT
Authority reference
PURCH2361
FTS notice number
2025/S 000-009272
Classification (CPV)
Customer Relation Management software development services
Delivery area
Scotland (UKM82)
Official registry OCID
ocds-h6vhtk-044407 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: (SC Ref:793011)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
2 Apr 2024, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.publiccontractsscotland.gov.uk ↗

Timeline

2 Apr 2024 → 13 Mar 2025 · 3 dates
  1. Submission deadline
    2 Apr 2024, 12:00 BST
  2. Invitations to tender expected
    22 Apr 2024, 00:00 BST
  3. Notice published
    13 Mar 2025, 15:24 GMT

Notice history

2 events · 3 releases on Find a Tender · since 26 Mar 2024
  1. Deadline moved to 2 Apr 2024, 12:00 BST
    26 Mar 2024, 11:45 GMT
    +4 days · was 29 Mar 2024, 12:00 GMT
  2. Status changed to complete
    13 Mar 2025, 15:24 GMT
Published amendments (1 · 1 deadline change)
WhenWhatBeforeAfterShift
—DeadlineTime limit · IV.2.229 Mar 20242 Apr 2024+4 d

Deadline Falls on a bank holiday

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £4,390,4641 contract exc. VAT
Bids received 62 from SMEs
Contracts signed 1latest 10 Mar 2025
Awarded toValueDateStatus
Deloitte£4,390,464 †—Awarded

Contracts

  • Contract 009272-2025-PURCH2361-1 · Deloitte

    Signed
    10 Mar 2025
    Value
    £4,390,464
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
6bids · 6 electronic · 6 from abroad2——

Contracting authority & participating public bodies

University of Glasgow

Contracting authorityEducationBody governed by public lawEducation Procurement Office, Tay House, Glasgow, Scotland, G12 8QQContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Glasgow Sheriff Court & Justice of the Peace CourtReview body Glasgow

Bidders & participating suppliers

1 commercial party on the notice
  • DeloitteAwarded supplier 9 Haymarket Square, Edinburgh, UK, EH3 8RYContact phone

Official documents & specifications (1)

Official links; attachments are not copied

Tender pack and attachments

  • Technical selection criteriatenderTechnical selection criteria