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Official procurement procedure

Provision of UKCSI Data & Discovery Roadmap Membership

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Driver and Vehicle Licensing Agency: "Provision of UKCSI Data & Discovery Roadmap Membership". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDriver and Vehicle Licensing AgencyScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Driver and Vehicle Licensing Agency
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Driver and Vehicle Licensing Agency. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4Bids / Report
0% of reports have one bid
Supplier ConcentrationHigh Concentration
UGROUP UK NUMBERPLATES LIMITEDTop vendor: 100% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 28 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
UGROUP UK NUMBERPLATES LIMITED1 win£481,293
Procedure terms
Contracting AuthorityDriver and Vehicle Licensing Agency
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published10 Aug 2026, 11:01 BST
Last source update10 Aug 2026, 11:01 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-06dfd4
What is being bought
The requirement is for a three-year Institute of Customer Service (ICS) Discovery Roadmap Membership, together with bespoke UK Customer Satisfaction Index (UKCSI) analysis provided twice yearly (January and July). DVLA requires continued access to tailored UKCSI analysis to benchmark customer satisfaction performance against other organisations, including comparison with top-performing organisations and the Public Services National sector. The outputs will cover DVLA’s website, non-website and overall services and will be used to support performance monitoring, reporting, and external benchmarking requirements (including Customer Service Excellence and DVLA’s Strategic objectives). In addition, the Discovery Roadmap membership provides enhanced value for money by incorporating the Public Services National Sector Reports, broader insight, benchmarking surveys (customer, employee and trust), and access to research, training and sector engagement. This enables more comprehensive performance evaluation and supports continuous service improvement. ICS is the sole provider of UKCSI research and reports. Retaining this data source ensures consistency with previous years, enabling direct year-on-year comparison of DVLA’s performance.
What changed
From the official release history
  1. Status changed to complete
    10 Aug 2026, 11:01 BST
  2. Official notice release published
    10 Aug 2026, 11:01 BST
  3. Buyer information updated
    10 Aug 2026, 11:01 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    10 Aug 2026, 11:01 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 30 Jul 2026, 00:00 BST · £63,100
Commercial outcome and competition
Awards
Institute of Customer Service (ICS)
Not published · Not published · active
Contracts
Provision of UKCSI Data & Discovery Roadmap Membership
£63,100 · signed 30 Jul 2026, 00:00 BST · active
Contract period: 1 Aug 2026, 00:00 BST — 31 Jul 2029, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Driver and Vehicle Licensing Agency

Contracting authority GB-PPON-PYVZ-4215-PGYM
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
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No related procedures published