Official UK procurement notice
Provision of Translation Services
Authority: Glasgow City Council (Local council)
What is being bought
Published requirement descriptionThe council is seeking to outsource for the first time the translation services provision which is currently being provided in-house. The council require
a service provided to provide in person face to face translation from both non English language or dialect to English language and vice versa, within
the council’s properties or at other nominated locations as well as telephone, video conference services and document translation from both non
English language or dialect to English language and vice versa. As this is an in-house service currently there will be a TUPE implication which will
include 70 sessional interpreters, 2 Admin staff and sessional accessor.
CPV: Translation services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£6,500,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (7)
- Service Delivery: 40%
- Business Continuity: 3%
- Human Resurces: 5%
- innovation: 10%
- Fair Work First: 5%
- price: 35%
- Sustainability: 2%
Published award criteria (7)
- Service Delivery: 40
- Business Continuity: 3
- Human Resurces: 5
- innovation: 10
- Sustainability: 2
- Fair Work First: 5
- Price: 35
- Suitability
Not applicable to this procurement exercise
- Economic & financial standing
Bidders will be required to state the values for the following financial ratios: -
Ratio 1: Trading Performance - Description: An overall positive outcome on Pre Tax Profits over a 3 year period with exceptional items occurring in the normal course of business can be excluded from the calculation. Expressed in the ratio Pre-Tax Profit/Turnover. Minimum Requirement: Overall positive outcome on Pre-Tax Profits to Turnover over a 3 year period.
Ratio 2: Balance Sheet Strength - Description: Net worth of the organisation must be positive at the time of evaluation and organisation must not be subject to an insolvency process. Intangibles can be included for purposes of the Total Assets figure, Expressed in the ratio Total Assets/Total Liabilities Minimum Requirement: Net worth of the organisation must be positive at the time of evaluation and organisation must not be subject to an insolvency process. Companies that are only required to file abbreviated accounts, must submit full sets of accounts for the last 2 individual years filed, in order for the 3 year profitability requirement to be verified.
It is a requirement of this contract that bidders hold or can commit to obtain prior to the commencement of any subsequent awarded contract, the type and level of insurance indicate below:
Employer’s (Compulsory) Liability Insurance = 10000000 GBP
Public Liability Insurance = 5000000 GBP
professional Indemnity Insurance = 1000000 GBP
The Council reserves the right at its own discreti…
- Technical & professional ability
SPD 4C.1.2 Statement [GOODS AND SERVICES ONLY]
Please provide evidence and examples of services carried out during the last five years as specified in the contract notice:
Please provide two examples that demonstrate your business and or relied upon sub-contractor (If applicable) experience in delivering similar services (Examples from both public and or private sector customers and clients may be provided).
Your examples MUST be from the last five years and provide detail information on the following areas included but not limited to:-
- Detailed description on the services delivered
- Contract value
- Date and duration of service
Minimum: Bidders must score a minimum of 60% in total for question 4C.1.2 question. Any Bidder who fails to achieve the minimum points score will be disqualified.
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 25 Oct 2024, 16:00 BST
- Last source update
- 7 Apr 2025, 14:35 BST
- Award evaluation window
- 25 Nov 2024 – …
- Authority reference
GCC006168CPU- FTS notice number
2025/S 000-013420- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b18aFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
1.Call Response Timescales-1st year-95%-Calls must be answered within 10 minutes. After 1st year-98%- Calls must be answered within 10 minutes.
2.Call Response Timescales-1st year-95%-Calls must be answered within 10 minutes After 1st year-98%- Calls must be answered within 10 minutes.
3.Complaints/Non-Conformance -1st year-96%-Output of Non-Conformance to be advised to council within 2 Days. After 1st year-99%- Output of Non Conformance to be advised to council within 2 Days 4.Accuracy of invoices-1st year-98%-Accurate summary sheet with statement bill-After 1st Year 99%-Accurate summary sheet statement bill.
- Review procedure
Glasgow City Council (“the Council”) must, by notice in writing as soon as possible after the decision has been made, inform all bidders and
candidates concerned of its decision to award the contract, conclude the framework agreement or establish a dynamic purchasing system. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the
date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (“the Regulations”). The Council is
obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a
consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period
means that the Council must not enter into the contract, conclude the framework agreement or establish the dynamic purchasing system unless the
proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court
proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic
Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators
should be mindful to seek their own independent legal advice when they consider appropriate to do so.
Publisher note: ESPD Questions 4D.1 4D1.1 4D1.2 4D2 4D2.1 and 4D2.2 bidders must hold the certificates for Quality Control and Environmental Management Standards or comply with all the questions noted in SPD Section 4D. Please refer to the ‘SPD Statements’ within the Tender document.FOI Act is contained in Appendix A of the ITT. Applicants must note the implications of this legislation and ensure that any information they wish the council to consider withholding is specifically indicated on the FOI Certificate contained within Technical Envelope within tender portal (NB the council does not bind itself to withhold this information).Certificate.Amendments-Applicants must enter any clause, condition, amendment to specification or any other qualification they may wish to make conditional to this offer. Applicants will be required to complete the tenderers amendment certificate contained in the technical Envelope within tender portal (at ITT stage).Prompt Payment-The successful tenderer shall, as a condition of being awarded the tender, be required to demonstrate to the council's satisfaction that all funds due to the tenderer's permitted sub-contractors in respect of these works are paid timeously and that as a minimum invoices rendered by subcontractors shall (unless formally disputed by the tenderer) be paid within 30 days of receipt. The successful tenderer shall also impose this condition on its subcontractors in respect of payments due to any sub-sub-contractors,if any.Applicants will be required to complete the prompt payment certificate contained in the Technical Envelope area within tender portal.Non–Collusion-Applicants will be required to complete the Non-Collusion certificate contained in the Technical Envelope area within the tender portal.Insurance Mandate-All successful suppliers will be required to sign an Insurance Mandate, which will be issued in conjunction with the award letter authorising the Council to request copies of insurance documents from the supplier’s insurance provider. If the mandate is not signed and returned the Council reserves the right to request copies of insurance certificates from bidders at any point during the contract period.Terms and Conditions are located within the Buyers Attachments area of the tender portal.Request for Documentation: Once the Evaluation of Price and Quality has been completed, the recommended Bidder will be expected to provide all documentation as specified in the SPD.Bidders must supply the relevant information within 5 working days. Failure to provide this information within the specified time may result in your bid being rejected and the Council proceeding with the procurement exercise to the next appropriate bidder.Additional information pertaining to this contract notice is contained within the ITT documents. (SC Ref:795539)
How it was run
Official notice- Submission deadline
- 19 Dec 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 25 Nov 2024, 12:00 GMT
Timeline
25 Nov 2024 → 7 Apr 2025 · 4 dates- Bids opened25 Nov 2024, 12:00 GMT
- Submission deadline19 Dec 2024, 12:00 GMT
- Bids must remain valid until25 Mar 2025, 23:59 GMT
- Notice published7 Apr 2025, 14:35 BST
Notice history
2 events · 3 releases on Find a Tender · since 19 Nov 2024- Deadline moved to 19 Dec 2024, 12:00 GMT19 Nov 2024, 12:19 GMT+24 days · was 25 Nov 2024, 12:00 GMT
- Status changed to complete7 Apr 2025, 14:35 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 25 Nov 2024 | 19 Dec 2024 | +24 d |
| — | Bid validityMinimum time frame during which the tenderer must maintain the tender · IV.2.6 | 25 Mar 2025 | 18 Apr 2025 | +24 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 25 Nov 2024 | 19 Dec 2024 | +24 d |
Deadline is extended to allow further time for applicants to prepare and submit bid.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Premium Linguistic ServicesSME | £4,439,830 † | — | Awarded |
Contracts
Contract 013420-2025-GCC006168CPU-1 · Premium Linguistic ServicesSME
- Signed
- 25 Feb 2025
- Value
- £4,439,830
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic | 3 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Glasgow Sheriff Court & Justice of the Peace CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Premium Linguistic ServicesAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.