TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

Provision of the ScotRail Website

IT services: consulting
software development
Internet and support
+2 more
Scotland (UKM)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: ScotRail Trains Limited: "Provision of the ScotRail Website". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityScotRail Trains LimitedScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: ScotRail Trains Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for ScotRail Trains Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2.8Bids / Report
25% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 30 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityScotRail Trains Limited
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published9 Oct 2025, 13:14 BST
Last source update9 Oct 2025, 13:14 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support, World wide web (www) site design services, World wide web (www) site operation host services
Delivery area
Scotland (UKM)
OCIDocds-h6vhtk-04e284
What is being bought
This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market
What changed
From the official release history
  1. Official notice release published
    9 Oct 2025, 13:14 BST
  2. Status changed to complete
    17 Feb 2025, 10:54 GMT
  3. Official notice release published
    17 Feb 2025, 10:54 GMT
  4. Buyer information updated
    17 Feb 2025, 10:54 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    9 Oct 2025, 13:14 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 17 Feb 2025, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Altcom Limited
Not published · Not published · active
Contracts
Contract
Not published · signed 17 Feb 2025, 00:00 GMT · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

ScotRail Trains Limited

Contracting authority GB-FTS-55890
View buyer profile

  • ScotRail Trains Limited
    buyer

    Atrium Court, 50 Waterloo Street, Glasgow, UKM, G2 6HQ
    kathleen.gay@scotrail.co.uk
    +44 3448110141

  • Altcom Limited
    supplier

    13 North Parade, Penzance, UK, TR18 4SH

  • Glasgow Sheriff Court
    reviewBody

    Glasgow
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleOn the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 86.(1)(b)(i)(ii) a contract may be modified without a new procurement to provide for additional services, irrespective of their value, that have become necessary where a change of supplier cannot be made technical reasons and would cause significant inconvenience or substantial duplication of costs for the utility. This notice involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market.