Provision of the ScotRail Website

CPV: IT services: consulting, software development, Internet and support · World wide web (www) site design services · World wide web (www) site operation host services

Procedure method

Award procedure without prior publication of a call for competition

Legal basis

CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)

Procurement category

Services

Notice status

Awarded without competition

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Direct award (no call for competition)

GPA / WTO covered

Yes (GPA)

Recurring procurement

Unspecified in notice

First published

17 Feb 2025, 10:54 GMT

Last source update

9 Oct 2025, 13:14 BST

Authority reference

SR-PACT-PROJ-459

FTS notice number

2025/S 000-063709

Classification (CPV)

IT services: consulting, software development, Internet and supportWorld wide web (www) site design servicesWorld wide web (www) site operation host services

Delivery area

Scotland (UKM)

Official registry OCID

ocds-h6vhtk-04e284 Find a Tender

Why no open competition

The procurement falls outside the scope of application of the directive

Published justification

On the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 86.(1)(b)(i)(ii) a contract may be modified without a new procurement to provide for additional services, irrespective of their value, that have become necessary where a change of supplier cannot be made technical reasons and would cause significant inconvenience or substantial duplication of costs for the utility. This notice involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website.

A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems.

Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market.

Publisher note: (SC Ref:812661)

• Altcom LimitedAwarded supplier 13 North Parade, Penzance, UK, TR18 4SH

No document links were published on the notice.