Official UK procurement notice
Provision of Telecare & Out of Hours Calls Handling Service
Authority: Scottish Borders Housing Association Ltdf (Housing)
What is being bought
Published requirement descriptionProvision of Out of Hours alarm monitoring services and out of hour repairs calls services.
CPV: Alarm-monitoring services
The lotProcurement structure
single lot · value publishedLot #1SBHA are seeking to provide an out of hours service for our care alarms calls and the…AwardedRenewalPublished value£190,000
SBHA are seeking to provide an out of hours service for our care alarms calls and the provision of an out of hours repairs calls service and handling.
It is important that the successful supplier has knowledge and experience of Scottish Housing. Additional information: This contract was awarded in January 2024 this publication is a retrospective Award ensuring the administration of the tender is completed.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Suitability
Telephone call handling
Dealing with emergency situations
Dealing with vulnerable adults
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 1 Dec 2023, 15:53 GMT
- Last source update
- 16 Dec 2024, 16:44 GMT
- Award evaluation window
- 8 Jan 2024 – …
- Authority reference
SBHA TC 0002- FTS notice number
2024/S 000-040512- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-042123Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
Please see specification of requirements
Publisher note: 3 SUPPLIERS noted their interest. No bids were received by the Deadline, on identifying the reasons, the deadline was extended and 2 out of the 3 said they would return a bid, in the end only 1 did. (SC Ref:785996)
How it was run
Official noticeTender documents are also served through a separate tool: http://www.publiccontractsscotland.gov.uk ↗
- Submission deadline
- 8 Jan 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 8 Jan 2024, 12:00 GMT
Timeline
8 Jan 2024 → 16 Dec 2024 · 3 dates- Submission deadline8 Jan 2024, 12:00 GMT
- Bids opened8 Jan 2024, 12:00 GMT
- Notice published16 Dec 2024, 16:44 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete16 Dec 2024, 16:44 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Hanover (Scotland) Housing Association Ltd | £201,426 † | — | Awarded |
Contracts
Contract 040512-2024-1 · Hanover (Scotland) Housing Association Ltd
- Signed
- 2 Feb 2024
- Value
- £201,426
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Selkirk Sherriff CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Hanover (Scotland) Housing Association LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria