Official UK procurement notice
Provision of Merchant Acquirer Services
Authority: Department for Transport (Central government)·Consortium: 4 public authorities
What is being bought2 lots · detail below
Published requirement descriptionThe Agreement is for the services of a Merchant Acquirer to facilitate credit and debit
card processing on behalf of the Authority within the following environments: -
- Internet
- Cardholder present
- Cardholder not present
The service to be provided will include as a minimum:
- Transaction processing – online, manual and telephone
- Integrated system links
- Provision of rented processing terminals with Chip and Pin functionality
- Online payment and settlement service accessed via the internet.
***Contract contains 2 x 1 years extension options which were enacted
31/01/2025, the contract end date has been changed to 31/05/2027.***
CPV: Banking and investment services · Banking services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£123,000,000 together) · win at most 2 of themLot #1CNP and Face to Face Acquiring ServicesAwardedPublished value£105,000,000
The Agreement will be for the services of a Merchant Acquirer to facilitate credit and debit
card processing on behalf of the Authority within the following environments: -
- Internet
- Cardholder present
- Cardholder not present
The service to be provided will include as a minimum:
- Transaction processing – online, manual and telephone
- Integrated system links
- Provision of rented processing terminals with Chip and Pin functionality
- Online payment and settlement service accessed via the internet.
Lot #2Face to Face and CNP Card Acquiring Gateway and APM ServicesPublished value£18,000,000
A single supplier e-Commerce lot across all UK public sector bodies to provide services including as a minimum:
the provision of payment gateway services, to facilitate the receipt, transfer and accounting of incoming domestic and foreign payment streams, for e-Commerce online payments, from the payer, from payment cards and from alternative payment methods (APMs), to buyers. Additional information: The term is for an initial period of thirty-six (36) months, with the option to extend for a further two (2) periods of twelve (12) months respectively.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Quality: 30
- Quality: 30
- Cost: 70
- Cost: 70
Published award criteria (4)
- Cost: 70%
- Quality: 30%
- Cost: 70%
- Quality: 30%
- Price carries 140 of 200 points: a 10% discount moves about 14 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Mar 2021, 22:56 GMT
- Last source update
- 14 Oct 2026, 13:24 BST
- Award evaluation window
- 19 Apr 2021 – …
- Authority reference
PS/20/47- FTS notice number
2026/S 000-097008- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-029d3dFind a Tender
Publisher note: The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of Bidders will be based solely on the criteria set out for the procurement. The total overall transactional spend through the duration of the framework is estimated at circa 123 000 000 000 GBP. The value provided is only an estimate. We cannot guarantee any Bidders any business through this Agreement. All tenders must be submitted via the Jaggaer E-Sourcing Portal. To register please visit https://dft.app.jaggaer.com/ Please contact 0800 098630 or the Help Desk at [email protected] if you have any registration queries.
How it was run
Official notice- Submission deadline
- 16 Apr 2021, 23:59 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 19 Apr 2021, 08:00 BST
Timeline
16 Apr 2021 → 14 Oct 2026 · 3 dates- Submission deadline16 Apr 2021, 23:59 BST
- Bids opened19 Apr 2021, 08:00 BST
- Notice published11 days ago14 Oct 2026, 13:24 BST
Notice history
7 events · 8 releases on Find a Tender · since 14 Apr 2021- Buyer details updated14 Apr 2021, 22:55 BST
- Status changed to complete27 Jun 2022, 09:46 BST
- Buyer details updated27 Jun 2022, 09:46 BST
- Buyer details updated27 Jun 2022, 10:53 BST
- Buyer details updated5 Jul 2022, 10:31 BST
- Buyer details updated5 Jul 2022, 11:00 BST
- Buyer details updated14 Oct 2026, 13:16 BST
Published amendments (5 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextV.2.3 | Driver and Vehicle Licensing Agency Swansea United Kingdom SA6 7JL | Barclays Bank PLC 1 Churchill Place London E14 5HP | |
| — | TextV.2.3 | Driver and Vehicle Licensing Agency Swansea United Kingdom SA6 7JL | Barclays Bank PLC 1 Churchill Place London E14 5HP | |
| — | TextII.2.4) | • (nature and quantity of works, supplies or services or indication of needs and requirements) Awarded Contract: Provision of Payment Gateway Services PS/20/48. This service will be used for DVLA’s online and telephony channels for services including, but not limited to, Electronic Vehicle Licensing, Personalised Registrations, Driving Licence applications and Penalty Payments. DVLA services total… | This service is used for DVLA’s online and telephony channels for services including, but not limited to, Electronic Vehicle Licensing, Personalised Registrations, Driving Licence applications and Penalty Payments. ***Contract contains 2 x 1 years extension options which were enacted 18/12/2024, the contract end date has been changed to 31/05/2027.*** | |
| — | TextII.2.4) | The Agreement is for the services of a Merchant Acquirer to facilitate credit and debit card processing on behalf of the Authority within the following environments: - • Internet • Cardholder present • Cardholder not present The service to be provided will include as a minimum: • Transaction processing – online, manual and telephone • Integrated system links • Provision of rented processing termin… | The Agreement is for the services of a Merchant Acquirer to facilitate credit and debit card processing on behalf of the Authority within the following environments: - • Internet • Cardholder present • Cardholder not present The service to be provided will include as a minimum: • Transaction processing – online, manual and telephone • Integrated system links • Provision of rented processing termin… |
Change to section II.1.4) Short description.
4 amendments published without a description.
Routine re-releases (8)
- 2022-07: 1 release · 5 Jul 2022
- 2022-06: 2 releases · 27 Jun 2022, 27 Jun 2022
- 2021-04: 1 release · 14 Apr 2021
- 2021-03: 1 release · 18 Mar 2021
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · CNP and Face to Face Acquiring Services2 awards | |||
| Driver and Vehicle Licensing AgencyProvision of Payment Gateway Services | £3,100,000 † | — | Awarded |
| Driver and Vehicle Licensing Agency | £69,170,000 † | — | Awarded |
Contracts
Provision of Payment Gateway Services · Driver and Vehicle Licensing Agency
- Signed
- 31 May 2022
- Value
- £3,100,000
- Status
- active
Provision of Merchant Acquirer Services · Driver and Vehicle Licensing Agency
- Signed
- 31 May 2022
- Value
- £69,170,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · CNP and Face to Face Acquiring Services | 6bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Driver and Vehicle Licensing AgencyContracting authorityNational or federal agency/officeGeneral public services
Dispute resolution & review bodies
- Driver and Vehicle Licensing Agency (DVLA)Review body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.