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Published 17 Apr 2026, 11:50 BST

Official UK procurement notice

Provision of Medical Aid Insurance Services at the British High Commission Accra

Official notice

Authority: Foreign, Commonwealth and Development Office (Central government)

ServicesCompetitive flexible procedureAbove threshold
Sectors: Financial and insurance services (66) Delivery listed: Ghana (GH)
Published estimate£793,368≈ £264k / year · £793,368 inc. VAT · 1 value update
Submissions closed 7 Jul 2026
Next notice expected 11 May 2026
Contract term 3 yrsends 31 Oct 2029 · up to 31 Oct 2030 with extensions · starts 1 Nov 2026

What is being bought

Published requirement description

The British High Commission Accra requires the provision of comprehensive medical insurance services for eligible members of staff and their registered dependants, supplied through a fully administered insurance arrangement. The Service Provider will be responsible for policy underwriting, claims administration, access to an appropriate healthcare provider network, and ongoing policy servicing, with medical cover provided subject to agreed benefit ceilings and premium limits per family.

The anticipated contract duration is 36 months, with an expected commencement date of 01 November 2026, and an option to extend for up to 12 additional months, subject to performance and operational requirements.

  • The authority expects to re-tender this requirement around 1 Jun 2030, 23:59 BST.
  • How the procedure runs: This Competitive Flexible Procedure will be conducted as follows: Invitation to Tender - Submission of initial tenders to ensure that they satisfy FCDOs requirements, are affordable and manage risks appropriately. Publication of ITT and tender documents via the FCDO e‑sourcing portal (Jaggaer). Providers submit a single-stage written Tender, including: • Conditions of Participation (pass/fail); • Technical Response. • Commercial Response (a full assessment of the total price breakdown for the contract period). Evaluation - Tenders will be evaluated against the published award criteria: Technical Quality – 60% Commercial (Commission Transparency & Value) – 40% Only compliant bids meeting all Conditions of Participation will be evaluated. Post tender clarification - if required - post-tender clarification for the purposes of verifying the content of final tenders. Best and Final Offer (BAFO) – if required - The Authority reserves the right to invite one or more bidders to submit a Best and Final Offer (BAFO). BAFO may be used to clarify or improve service delivery proposals or commission transparency. Participation in BAFO is at the Authority’s discretion and will be conducted transparently and equally. Preferred supplier - this stage will be used to develop and finalise the final contract with the most advantageous tenderer. Contract Award - Contract award will be made to the Most Advantageous Tender (MAT) following evaluation and (where applicable) BAFO. A mandatory standstill period will apply prior to contract signature. The Authority reserves the right to conclude the procurement without invoking BAFO where it is satisfied that the Stage 1 evaluation identifies the MAT.

CPV: Medical insurance services

The lotProcurement structure

single lot · value published
Lot #1Renewal 3 yrsPublished value£793,368
Contract period: 1 Nov 2026 – 31 Oct 2029 (3 yrs) · up to 31 Oct 2030 with extensionsValue: £793,368 exc. VAT · £793,368 inc. VAT
Delivery listed: Ghana (GH)
Extensions: Subject to on-going satisfactory performance of the service provider.
66512220 Medical insurance services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published sub-criteria (2)
  • Technical: 60%
  • Price: 40%
Published award criteria (2)
  • Technical: Bidders will be evaluated on ability to deliver a comprehensive, reliable, and high-quality medical insurance service. This includes assessment of methodology for service delivery, compliance with regulatory and data protection requirements, healthcare provider network coverage, quality management systems, organisational resources, and social value through health and wellbeing initiatives.
  • Price: The price criterion will assess the total cost of the proposed medical insurance solution, including annual premiums, pricing structure for employees and dependants, and overall cost transparency. Submissions will be evaluated on cost competitiveness and value for money in relation to the level of coverage and service provided.
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 Jun 2030
First published
17 Apr 2026, 11:50 BST
Last source update
3 Jun 2026, 10:12 BST
Award evaluation window
Submission end – 4 Sept 2026
Authority reference
CPH13521-2027
FTS notice number
2026/S 000-052183
Latest notice
Tender notice (UK4)
Classification (CPV)
Medical insurance services
Delivery area in notice
Ghana (GH)
Official registry OCID
ocds-h6vhtk-06851b Find a Tender
How it runs

This Competitive Flexible Procedure will be conducted as follows:

Invitation to Tender - Submission of initial tenders to ensure that they satisfy FCDOs requirements, are affordable and manage risks appropriately.

Publication of ITT and tender documents via the FCDO e‑sourcing portal (Jaggaer). Providers submit a single-stage written Tender, including:

  • Conditions of Participation (pass/fail);
  • Technical Response.
  • Commercial Response (a full assessment of the total price breakdown for the contract period).

Evaluation - Tenders will be evaluated against the published award criteria:

Technical Quality – 60%

Commercial (Commission Transparency & Value) – 40%

Only compliant bids meeting all Conditions of Participation will be evaluated.

Post tender clarification - if required - post-tender clarification for the purposes of verifying the content of final tenders.

Best and Final Offer (BAFO) – if required - The Authority reserves the right to invite one or more bidders to submit a Best and Final Offer (BAFO). BAFO may be used to clarify or improve service delivery proposals or commission transparency. Participation in BAFO is at the Authority’s discretion and will be conducted transparently and equally.

Preferred supplier - this stage will be used to develop and finalise the final contract with the most advantageous tenderer.

Contract Award - Contract award will be made to the Most Advantageous Tender (MAT) following evaluation and (where applicable) BAFO.

A mandatory standstill period will apply prior to contract signature.

The Authority reserves the right to conclude the procurement without invoking BAFO where it is satisfied that the Stage 1 evaluation identifies the MAT.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
7 Jul 2026, 16:00 BST
Clarification deadline
19 Jun 2026, 18:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

fco.bravosolution.co.uk ↗

Timeline

17 Apr 2026 → 1 Nov 2026 · 8 dates
  1. Planning notice published193 days ago
    17 Apr 2026, 11:50 BST
  2. Market engagement179 days ago
    1 May 2026, 23:59 BST

    The purpose of this engagement is to gather market insight, test deliverability of the draft requirements, and ensure the specification, KPIs, Conditions of Participation, and commercial approach are suitable, realistic, and attractive to the market.

    The PME aims to:

    Understand medical insurance capabilities for Ghana based employee populations (benefit design advisory, market testing, placements with insurers/medical schemes, renewal strategy).

    Validate compliance, governance and data protection approaches (including handling of personal/health data and local regulatory requirements).

    Test approaches to member servicing (onboarding, helpdesk, claims escalation), provider network stewardship, and reporting/analytics.

    This engagement is conducted under PA23 s.16 to help prepare the procurement and will be managed to avoid unfair advantage or distortion of competition.

    Registration Instructions

    Register on portal, Express Interest, Download Pack, Submit questionnaire by deadline.

    Disclaimer

    This engagement is not a call for competition. Participation is optional, not evaluated, and does not affect eligibility to bid. Participation will not affect the ability of suppliers to compete in any future procurement.

    PME Questionnaire Pack

    Suppliers are requested to answer the following questions:

    1. Organisation legal name, registration number, and Ghana presence.
    2. Medical aid insurance licence details:
    • Evidence of registration with relevant regulatory and professional bodies.
    • Provide relevant details (names, telephone numbers, email addresses) of key contacts including the physical address of organization’s head office and zonal offices.

    Any other relevant information that could enhance the organization’s eligibility.

    • Provide details of systems and procedures that are in place in your organisation to ensure confidentiality and data protection. How do you meet any local legal requirements related to data handling and health care confidentiality.
    1. Experience delivering medical aid insurance services in Ghana.
    2. Service delivery model for member support and renewals.
    3. Data protection and information security controls.
    4. Costing model transparency (non-binding).
    5. Operational risks and market constraints.
    6. Conflicts of interest declaration.
  3. Next notice expected169 days ago
    11 May 2026, 23:59 BST
  4. Tender notice published146 days ago
    3 Jun 2026, 10:09 BST
  5. Clarification questions by130 days ago
    19 Jun 2026, 18:00 BST
  6. Submission deadline112 days ago
    7 Jul 2026, 16:00 BST
  7. Award decision expected by53 days ago
    4 Sept 2026, 23:59 BST
  8. Today
    28 Oct 2026
  9. Contract startsin 3 days
    1 Nov 2026

Notice history

8 events · 4 releases on Find a Tender · since 17 Apr 2026
  1. Preliminary market engagement notice published
    17 Apr 2026, 11:50 BST
    UK2
  2. Preliminary market engagement notice published
    17 Apr 2026, 11:51 BST
    UK2
  3. Tender notice published
    3 Jun 2026, 10:09 BST
    UK4
  4. Published value updated to £793,368
    3 Jun 2026, 10:09 BST
    was £595,026
  5. Status changed to active
    3 Jun 2026, 10:09 BST
  6. Procurement method changed
    3 Jun 2026, 10:09 BST
  7. Deadline published: 7 Jul 2026, 16:00 BST
    3 Jun 2026, 10:09 BST
  8. Tender notice published
    3 Jun 2026, 10:12 BST
    UK4
Routine re-releases (4)
  • 2026-04: 1 release · 17 Apr 2026

Contracting authority & participating public bodies

Foreign, Commonwealth and Development Office

Contracting authorityPublic authority - central government GB-PPON: PXRR-8771-PHVX King Charles Street, London, London, SW1A 2AHContact name, email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure