Find a TenderAwarded

Published 14 Mar 2024, 16:07 GMT

Official UK procurement notice

Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

Authority: NHS Cambridgeshire and Peterborough Integrated Care Board (Central government)·Consortium: 2 public authorities

ServicesOpen procedureSME suitable

Sectors: Health & Social Care (85) Delivery: East of England (UKH11)

Published estimate£107,221,864≈ £37m / year · 1 value update

Submissions closed 15 Nov 2024awarded 14 Mar 2025

Awarded to INTEGRATED CARE 24 LTD2 awards

Contract term 2 yrs 11 moends 30 Sept 2030 · extension options published · starts 1 Oct 2025

What is being bought

Published requirement description

The ICB is committed to the provision of a high-quality IUC by offering the following services:

NHS 111 call handling,
24/7 Clinical Assessment Service (CAS),
Out of Hours Primary Care Access.
These may be delivered through a single provider model or a lead provider model.
The IUC service(s) will meet the values, rights, obligations and expectations of patients as set out in the NHS Constitution.

CPV: Call centre · Guidance services · Health services · Telecommunications services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 2 yrs 11 moPublished value£107,221,864

Contract period: 1 Oct 2025 – 30 Sept 2030 (2 yrs 11 mo)

Delivery: East of England · Cambridgeshire and Peterborough

Extensions: Possibility to extend at the ICB’s discretion for up to a further 2 years (24 months).Variant bids: not allowed

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 100Price: 100

Published sub-criteria (2)

The contract award criteria are specified in the procurement documents: 100
The contract award criteria are specified in the procurement documents: 100

Published award criteria (2)

The contract award criteria are specified in the procurement documents: 100
The contract award criteria are specified in the procurement documents: 100

Conditions of participation1

Suitability
CQC Registration is required

What this means for your bid

Price carries 100 of 200 points: a 10% discount moves about 10 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes
First published: 14 Mar 2024, 16:07 GMT
Last source update: 21 Mar 2025, 11:42 GMT
Award evaluation window: 16 Nov 2024 – …
FTS notice number: 2025/S 000-010621
Classification (CPV): Call centreGuidance servicesHealth servicesTelecommunications services
Delivery area: East of England (UKH11)
Official registry OCID: ocds-h6vhtk-0448be Find a Tender

Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period, which begins the next working day after this notice is published. Representations by providers must be made to the relevant authority by 20th of March 2025. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR. Email where written representations should be sent to: rebecca.bents-martin:@nhs.net - Details of the award decision-makers: Cambridgeshire and Peterborough ICB Board - How conflicts or potential conflicts of interest of individuals making the decision and how these were managed: no conflicts were declared. - Explanation of the relative importance of the key criteria that the relevant authority used to make a decision, the rationale for the relative importance of the key criteria, and the rationale for choosing the provider with reference to the key criteria: The Contracting Authority has assessed the provider's suitability and technical / professional ability to undertake this service based on their current activities, experience and performance. The provider's economic and financial standing has been considered in proportion to the contract value and terms.

How it was run

Official notice

Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis

Supplier login requiredLanguage: EN

Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline: 15 Nov 2024, 12:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bid validity: 180 days from the deadline
Bids opened: 16 Nov 2024, 12:00 GMT

Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

9 Sept 2024 → 1 Oct 2025 · 5 dates

Tender period opens
9 Sept 2024, 00:00 BST
Submission deadline
15 Nov 2024, 12:00 GMT
Bids opened
16 Nov 2024, 12:00 GMT
Notice published
21 Mar 2025, 11:42 GMT
Contract starts392 days ago
1 Oct 2025, 00:00 BST

Notice history

5 events · 5 releases on Find a Tender · since 2 Oct 2024

Published value updated to £107,221,864
2 Oct 2024, 15:14 BST
was £76,000,000
Status changed to active
2 Oct 2024, 15:14 BST
Deadline published: 15 Nov 2024, 12:00 GMT
2 Oct 2024, 15:14 BST
Buyer details updated
2 Oct 2024, 15:14 BST
Status changed to complete
14 Mar 2025, 16:54 GMT

Published amendments (1 · 0 deadline changes)

When	What	Before	After	Shift
—	TextVI3.0.1	This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period, which begins the next working d…	This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period, which begins the next working d…

1 amendment published without a description.

Routine re-releases (5)

2024-10: 1 release · 2 Oct 2024
2024-03: 1 release · 14 Mar 2024

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £103,505,9501 contract exc. VAT · 1 repeated publication of the same award counted once

Bids received 41 from SMEs

Contracts signed 2latest 14 Mar 2025

Awarded to	Value	Date	Status
INTEGRATED CARE 24 LTD	£103,505,950 †same award published again · counted once	—	Awarded
INTEGRATED CARE 24 LTD	£103,505,950 †	—	Awarded

Contracts

Contract 009537-2025-1 · INTEGRATED CARE 24 LTD
Signed
14 Mar 2025
Value
£103,505,950
Period
… – 30 Sept 2030
Status
active
Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough · INTEGRATED CARE 24 LTD
Signed
14 Mar 2025
Value
£103,505,950
Period
1 Oct 2025 – 30 Sept 2030
Status
active
- Change Added wording to section VI.3) additional information to detail where representations should be sent to, Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Added wording to section VI.3) additional information to detail where representations should be sent to

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
4bids · 4 electronic	1	—	—

Contracting authority & participating public bodies

2 public bodies on the notice

CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD (ICB)

Contracting authorityCentral Government GB-NHS: 06H Gemini House Bartholomew's Walk Cambridgeshire Business Park Angel Drove, Ely, East of England, CB7 4EAContact name, email

Consortium members and other public bodies

NHS Cambridgeshire and Peterborough Integrated Care BoardContracting authorityBody governed by public lawHealth Ely, East of EnglandContact name, email Published organisation website ↗

Dispute resolution & review bodies

NHS EnglandMediation bodyReview body Leeds

Bidders & participating suppliers

1 commercial party on the notice

Integrated Care 24Awarded supplier Kingston House, The Long Barrow,, Ashford, South East, TN24 0GP

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria