Provision of Digital Executive Assurance to Department for Business Trade and Advice and Guidance to Post Office Limited.

The Supplier shall provide coaching and assurance to the POL board and/or executive team to advise and guide the success of POL’s IT transformation strategy and delivery. This includes:

Provision of qualified coaches with digital transformation experience to support POL teams to implement the action plans from the IPA and Public Digital reviews and support the successful delivery of the programme.

Engagement with POL and DBT governance to offer advice, feedback, and assurance. This includes monitoring and assessment of the delivery of these action plans as well as the overall programme approach.

Participation in relevant POL Board/sub-Board groups and/or relevant POL governance groups below Board level and reporting to DBT governance.

The assurance coaches will provide advice and guidance to POL in setting clear direction and driving progress in the following areas:

Vision: Guidance and advice in setting direction aligning with POL strategy.

Culture: Guidance and advice to improve culture, behaviours, and outcomes.

Best Practices: Guidance and advice on alignment with public sector digital delivery best practices as per Government Service Standard and Technology Code of Practice.

Capability: Guidance and advice on capability across technology transformation programmes; providing executive coaching at all levels, advice / guidance on recruitment processes to get the right talent in place to deliver (such as those with user-centred and product-specific skills), and planning capability for technology transformation programmes.

Technology: Advice/support on developing an effective operating model for digital transformation within the organisation.

Governance: Support/advice on actions to drive continuous improvement around governance, with shared outcomes, including risk model development, transparency agenda support, and providing advice regarding funding.

User-Centred Practice: Defining roles and responsibilities to ensure outcomes are delivered, establishing feedback loops, and structuring delivery teams.

The Supplier will assist in creating a culture of trust and assurance, ensuring confidence in the transformed POL among staff, postmasters, government, and the public.