Provision of Catering Services for Residential (Extra Care) Homes

{
  "id": "028274-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 2,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-03-27T09:15:09Z",
  "ocid": "ocds-h6vhtk-0675f0",
  "buyer": {
    "id": "GB-COH-04557701",
    "name": "Cross Keys Homes"
  },
  "awards": [
    {
      "id": "028274-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02594800",
          "name": "Caterplus Services Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-0675f0",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "Extension available of 1 year + 1 year"
        },
        "hasOptions": true,
        "description": "Project Aims\nDeliver High-Quality, Nutritious Meals\nProvide freshly prepared, balanced, and appealing meals that meet the dietary and nutritional needs of residents across both extra care sites.\nEnsure variety, cultural inclusivity, and choice within daily menus to support resident satisfaction and wellbeing.\nEnhance Resident Experience and Wellbeing\nCreate a positive dining experience that promotes social interaction, dignity, and enjoyment for residents.\nSupport independence and choice by offering flexible meal options, and dietary accommodations (e.g., allergen-free, vegetarian, soft diets).\nEnsure Compliance and Food Safety Standards\nMeet all relevant legislation, including Food Safety Act 1990 and Food Hygiene Regulations 2013.\nMaintain the highest levels of hygiene and health and safety compliance across the catering operations.\nProvide Value for Money and Operational Efficiency\nDeliver a cost-effective catering solution that ensures sustainability and efficiency across the two sites.\nOptimise resources through effective menu planning, supply chain management, and portion control to minimise waste.\nSupport Local and Sustainable Procurement\nWhere possible, source ingredients from local and sustainable suppliers, supporting CKH's environmental and social value objectives.\nEncourage ethical sourcing and reduced carbon impact through responsible procurement practices.\nPartnership and Continuous Improvement\nFoster a collaborative partnership with CKH, using resident feedback, audits, and performance reviews to drive continuous service enhancement.\nPromote Inclusion and Community Engagement\nUse mealtimes as an opportunity to bring residents together and promote inclusion, community, and wellbeing.\nHost occasional themed meals and social dining events to enhance quality of life and resident engagement.\nObjectives\nProcurement and Service Mobilisation\nAppoint a suitably qualified and experienced catering provider through a transparent and compliant procurement process under the Procurement Act 2023.\nMobilise the catering service across the two extra care sites within agreed timelines, ensuring a smooth transition with no disruption to a restaurant/catering service provision to residents.\nQuality and Resident Satisfaction\nAchieve a minimum 90% resident satisfaction rating for food quality, choice, and dining experience within the first 12 months of service.\nImplement regular resident feedback mechanisms (e.g., surveys, menu consultations, satisfaction forums) to monitor performance and drive improvements.\nNutritional and Dietary Compliance\nEnsure all meals meet recognised nutritional standards for residents, including specific dietary requirements such as diabetic, low-salt, soft, or allergen-free diets.\nMaintain clear labelling and allergen management procedures in compliance with Food Information Regulations 2014 (Natasha's Law).\nOperational Efficiency and Cost Control\nDeliver a cost-neutral or value-added catering model that aligns with CKH's operational budgets and cost-recovery mechanisms.\nImplement a standardised pricing structure and monitor food cost ratios, waste levels, and portion control through monthly reporting.\nSustainability and Social Value\nSource a minimum of 40% of ingredients from local or regional suppliers, supporting local economies and reducing transport emissions.\nIncorporate sustainability targets in line with CKH's environmental strategy, including reduced food waste, lower carbon impact, and responsible packaging.\nProvide employment, apprenticeship, or training opportunities for local residents where feasible.\nHealth, Safety, and Compliance\nMaintain 100% compliance with all food hygiene, health and safety, and environmental health requirements, achieving a minimum Food Hygiene Rating of 5 at each site.\nEnsure that the catering managers are trained to Level 2 or higher in Food Safety and Hygiene.  Other staff should be fully trained and monitored to comply with regulated standards.\nPerformance Management and Continuous Improvement\nDevelop a Service Level Agreement (SLA) with clear Key Performance Indicators (KPIs) covering quality, timeliness, hygiene, and resident satisfaction.\nConduct quarterly performance reviews with CKH Contract Manager(s) to identify service improvements and innovations.\nBrand and Communication Alignment\nEnsure all catering-related documentation, menus, signage, and resident communications align with CKH's branding standards and values.\nWork collaboratively to maintain consistent and professional presentation across all schemes.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH"
          }
        ]
      }
    ],
    "title": "Provision of Catering Services for Residential (Extra Care) Homes",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "CKH provides general needs, retirement living, temporary accommodation and extra care homes as well as shared ownership housing. CKH also provides leaseholder services to 1,077 customers. In addition, CKH rents community-based shops and provides an emergency alarm service for our residents and private clients as well as a running a community care service supporting wider Peterborough. \nCKH also has two extra care sites in Peterborough, for older people (over 65).   This offers people the ability to live independently in their own self-contained home, whilst having the security and peace of mine with a 24/7 on-site care team.  Both extra care sites have communal facilities, these include a lounge, restaurant and an activity room.  All of them are a hub for activities, enabling residents to socialise, promoting wellbeing and reducing social isolation.   Any care support is tailored to individual needs supporting independence, dignity, choice and control for the resident and can include help with personal care, support with medication as well as domestic help like cleaning, laundry, and meals.",
    "classification": {
      "id": "55500000",
      "scheme": "CPV",
      "description": "Canteen and catering services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The contracting authority has awarded this contract without prior publication of a call for competition because the procurement was carried out in accordance with Regulation 33 of the Public Contracts Regulations 2015 through an existing compliant framework agreement. The framework was established following a lawful, competitive tender process that was openly advertised in the Official Journal of the European Union/Find a Tender Service.\nOnly framework suppliers are eligible to participate in call-off procedures under the framework. A further competition was conducted among all capable and eligible suppliers within the framework agreement, ensuring genuine competition, equal treatment and transparency.\nAs the framework terms permit the use of a further competition process and all required procedural steps were followed, a separate call for competition outside the framework was neither necessary nor permitted. Therefore, the use of a procedure without prior publication is justified on the basis that the contract was awarded under a valid framework in accordance with PCR 2015.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-04557701",
      "name": "Cross Keys Homes",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH12",
        "locality": "Peterborough",
        "postalCode": "PE72BZ",
        "countryName": "United Kingdom",
        "streetAddress": "Cross Keys Homes"
      },
      "details": {
        "url": "http://www.crosskeyshomes.co.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "04557701",
        "scheme": "GB-COH",
        "legalName": "Cross Keys Homes"
      },
      "contactPoint": {
        "name": "Robert Clarke",
        "email": "robert.clarke@crosskeyshomes.co.uk"
      }
    },
    {
      "id": "GB-COH-02594800",
      "name": "Caterplus Services Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH",
        "locality": "Macclesfield",
        "postalCode": "SK11 6ET",
        "countryName": "United Kingdom",
        "streetAddress": "The Courtyard, Catherine Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02594800",
        "scheme": "GB-COH",
        "legalName": "Caterplus Services Limited"
      }
    },
    {
      "id": "GB-FTS-178690",
      "name": "Cross Keys Homes",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Peterborough",
        "postalCode": "PE2 7BZ",
        "countryName": "United Kingdom",
        "streetAddress": "Shrewsbury Avenue"
      },
      "identifier": {
        "legalName": "Cross Keys Homes"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "028274-2026-1",
      "value": {
        "amount": 770889,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "028274-2026-1",
      "dateSigned": "2026-03-26T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}