Find a TenderAwarded without competitionContract details notice
Published 12 Jun 2026, 18:12 BST

Official UK procurement notice

The Provision of an Income Management System & Associated Services

Official notice

Authority: Leicester City Council (Local council)

Direct awardSME suitableVCSE suitable
Sectors: Software Packages & ERP (48) Delivery: UK
Awarded value£7,212,272published award · exc. VAT
Awarded 12 Jun 2026no call for competition
Awarded to Access Paysuite Ltd

What is being bought

Published requirement description

This is not a direct award notification. This notice informs the market that a Procurement Termination Notice (UK11) was published in error and that this procurement has progressed to the contract award stage. The UK11 notice was issued incorrectly due to an administrative error: www.find-tender.service.gov.uk/Notice/034724-2026 ↗ The Cabinet Office has been notified, a full audit trail maintained, and all suppliers who had registered for the tender were informed via the e-tendering portal. All associated notices are available at: www.find-tender.service.gov.uk/procurement/ocds-h6v… ↗ This notice ensures transparency for the procurement of the Provision of an Income Management System and Associated Services. The exercise is not a direct award. This approach enables progression to contract award without re-publishing a tender notice (UK). All relevant notices (UK1, UK2, UK4, UK6) have been published, and assessment summaries were issued to participating suppliers on 11th June 2026. Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider.

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedSMEVCSE
Delivery: UKEligibility: SME eligibleVCSE eligible

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
12 Jun 2026, 18:12 BST
Last source update
7 Aug 2026, 13:50 BST
Authority reference
1055PCFIN
FTS notice number
2026/S 000-075314
Latest notice
Contract details notice (UK7)
Delivery area
UK
Official registry OCID
ocds-h6vhtk-06b47d Find a Tender
Why no open competition
Switching Direct Award
Published justification

The opportunity was undertaken in accordance with the Open Procedure under the Procurement Act 2023. Due to an administrative error a Procurement Termination Notice was incorrectly published during the process. Consequently, the publication of the Contract Award Notice and Contract Details Notice could only be achieved through the submission of a Transparency Notice to ensure the award details were published..

Review and risk notes
Risks

The Council have considered at an early stage the potential need for in-life contract modifications to incorporate flexibility into the Contract where appropriate and mitigating the risk of potentially unlawful modifications.

1.3.12 There are risks which may jeopardise the satisfactory performance of the Contract but, due to the nature of the risks, are unable to be addressed in the Contract as awarded. Where the relevant, conditions under Schedule 8 of the Act are satisfied, the modification of the Contract to remedy the identified risks would be treated as a permitted contract modification.

1.3.13 The potential risks are additional costs that come as a result of;

a. Chargeable upgrades or updates to the system

b. Professional services required for configuration, issue resolution, development, upgrades, tasks as yet unknown

c. Changes in hardware, required for regulatory purposes

d. Additional Chip and PIN devices

e. Additional licence costs

f. Additional Merchant IDs

g. Local Government Reorganisation ('LGR') may occur during the Term and this may result in, without limitation:

(i) the restructuring or alteration of the Council's administrative boundaries;

(ii) the dissolution, merger or transfer of the Council's functions, powers or responsibilities;

(iii) the aggregation and/or disaggregation of functions, services, systems or contracts with another organisation or organisations.

The parties acknowledge that LGR is a potential known risk that may affect the Services and agree to work in good faith and co-operation to mitigate the effects of any LGR during the Term.

In the event that LGR takes place the Council may at its sole discretion undertake one or more of the following actions:

(i) utilise existing framework agreements or establish new frameworks, services arrangement in relation to the Services.

(ii) transfer, assign or novate the Contract so as to reflect any new successor organisation, without prejudice to relevant clauses detailed in Appendix D The Contract Terms.

(iii) amend or modify Appendix D The Contract Terms to reflect the new operational requirements arising from LGR in compliance with Schedule 8 Procurement Act 2023

(iv) terminate the agreement in accordance with Appendix D The Contract Terms

These risks cannot be managed as part of the procurement process but if they were to materialise dialogue/negotiation would need to take place and any changes to the contract agreed by formal change control under the contract.

How it was run

Official notice
Submission deadline
—

Timeline

24 Jun 2026 → 7 Aug 2026 · 2 dates
  1. Standstill ends114 days ago
    24 Jun 2026, 23:59 BST
  2. Notice published70 days ago
    7 Aug 2026, 13:50 BST

Notice history

4 events · 3 releases on Find a Tender · since 12 Jun 2026
  1. Transparency notice published
    12 Jun 2026, 18:12 BST
    UK5
  2. Contract award notice published
    12 Jun 2026, 18:37 BST
    UK6
  3. Contract signature expected
    10 Jul 2026, 23:59 BST
    scheduled
  4. Contract details notice published
    7 Aug 2026, 13:50 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £7,212,2721 award exc. VAT
Contracts signed 1latest 1 Jul 2026
Awarded toValueDateStatus
Access Paysuite LtdThe Provision of an Income Management System and Associated Services 1 Feb 2027 – 31 Jan 2029 · up to 31 Jan 2037Extensions: Initial term of 2 years with the option to extend for 2+2+2+2 years · Options: The awarded value without the option is £7,070,772 excluding VAT and £8,484,926.40 including VAT. The options are: Chargeable upgrades or updates to the system (once) Professional services required for configuration, issue resolution, development, upgrades (20 days) Changes in hardware, required for regulatory purposes (49 replacements) Additional Chip and PIN devices ( service areas adding requirements for new devices in a fixed location, plus security and annual maintenance costs and new Mobile Chip and PIN devices)£7,212,27212 Jun 2026Awarded

Contracts

  • Provision of an Income Management System & Associated Services · Access Paysuite Ltd

    Signed
    1 Jul 2026
    Value
    £7,212,272
    Period
    1 Jul 2026 – 30 Jun 2028 · up to 30 Jun 2036 with extensions
    Status
    active
    Extensions
    Initial term of 2 years with the option to extend for 2+2+2+2 years.
    Options
    The awarded value without the option is £7,070,772 excluding VAT and £8,484,926.40 including VAT. The options are: Chargeable upgrades or updates to the system (once) Professional services required for configuration, issue resolution, development, upgrades (20 days) Changes in hardware, required for regulatory purposes (49 replacements) Additional Chip and PIN devices ( service areas adding requirements for new devices in a fixed location, plus security and annual maintenance costs and new Mobile Chip and PIN devices)
    3 agreed KPIs: Uptime for transaction processing · Uptime for IMS application · Average issue resolution time
    • Uptime for transaction processing
    • Uptime for IMS application
    • Average issue resolution time

Contracting authority & participating public bodies

Leicester City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PXRT-5737-VBQD City Hall (4th Floor), Leicester, East Midlands, LE1 1FZContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • Access Paysuite Limited Awarded supplierGB-PPON: PNCW-5286-MMXZ Armstrong Building Oakwood Drive, Loughborough, East Midlands, LE11 3QFContact email

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender