Find a TenderAwardedContract award notice
Published 28 Apr 2026, 10:44 BST

Official UK procurement notice

Provision of Actors for Family Liaison Officer Training

Official notice

Authority: Ministry of Justice (Central government)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitableAccelerated
Sectors: Education & Training (80) Delivery: Delivery location not published
Published estimate£115,200≈ £23k / year · £138,240 inc. VAT · 1 value update
Submissions closed 26 Aug 2026awarded 5 Oct 2026
Award (standstill) to Emergency Services Solutions Ltd
Contract term 5 yrsends 4 Nov 2031 · starts 4 Nov 2026

What is being bought

Published requirement description

This notice confirms that the Authority is awarding a contract for the provision of actors to support the delivery of Family Liaison Officer (FLO) training within His Majesty’s Prison and Probation Service (HMPPS).

Family Liaison Officers are responsible for maintaining communication with a prisoner’s next of kin, including making initial contact and supporting families whilst handling sensitive discussions. To undertake this role, all FLOs complete a four-day training programme delivered by Prison Learning Design and Delivery (PLD&D) within HMPPS. The programme equips FLOs with the skills required to support family members through grief and bereavement following a prisoner’s death, as well as following a terminal illness diagnosis.

The procurement was conducted through the Ministry of Justice’s E-Sourcing Portal, Jaggaer, under reference ITT_10839 – Provision of Actors for Family Liaison Officer Training.

Tenders were evaluated to identify the Supplier offering the Most Advantageous Tender (MAT), representing the best value for money in accordance with the published evaluation methodology. The assessment methodology used to determine the MAT was Price Per Quality Point (PPQP).

Following completion of the evaluation and moderation process, the Authority has made the decision to award the contract in accordance with the outcome of the procurement process.

  • The authority expects to re-tender this requirement around 21 Apr 2031, 23:59 BST.

CPV: Education and training services

The lotProcurement structure

single lot · value published
Lot #1Awarded 5 yrsSMEVCSEPublished value£115,200
Contract period: 4 Nov 2026 – 4 Nov 2031 (5 yrs)Value: £115,200 exc. VAT · £138,240 inc. VAT
Eligibility: SME eligibleVCSE eligible

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 90%Social value: 10%
Published sub-criteria (4)
  • Quality, realism and consistency: 30%
  • Capacity and Resilience: 40%
  • Professional conduct, boundaries and welfare: 20%
  • Social value: 10%
Published award criteria (4)
  • Quality, realism and consistency
  • Capacity and Resilience
  • Professional conduct, boundaries and welfare
  • Social value

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 21 Apr 2031
First published
28 Apr 2026, 10:44 BST
Last source update
9 Oct 2026, 09:45 BST
Award evaluation window
Submission end – 1 Oct 2026
FTS notice number
2026/S 000-074782
Accelerated
Light touch contract
Latest notice
Contract award notice (UK6)
Classification (CPV)
Education and training services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-068c55 Find a Tender

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
26 Aug 2026, 14:00 BST
Clarification deadline
20 Aug 2026, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

28 Apr 2026 → 4 Nov 2026 · 11 dates
  1. Planning notice published181 days ago
    28 Apr 2026, 10:44 BST
  2. Market engagement167 days ago
    11 May 2026, 23:59 BST

    Market Engagement will be taking place on the 12th May 2026 and will be held virtually via Microsoft Teams;

    • 10am-10:45am – Market Engagement Presentation from HMPPS and MoJ Commercial. The objective of this session is for the Authority to provide an insight into our requirement and a chance for both the Authority and suppliers to ask questions in a group setting.
    • 11am-4:30pm - Optional supplier one-to-one meetings, available upon request. There will be eight 30-minute slots available, and the Authority will allocate the time slots on a first come, first served basis. The objective of these sessions is for the Authority to ask questions which will be shared within the Presentation, and for suppliers to answer and ask any of their own questions in a private setting.

    Please register your interest through the messaging function of 'PQQ_577 - Provision of Actors for Family Liaison Officer Training' in the MoJ Jaggaer Portal by no later than 12pm Monday 11th May. Providers are limited to an attendance of two members of staff. Please include the following detail in your message;

    • Full name(s) of attendees
    • Company/organisation name
    • Contact details (E-mail)
    • Confirmation if you would like a separate one to one session

    If you do not already have a Jaggaer account please register to create an account via the following link - ministryofjusticecommercial.bravosolution.co.uk ↗

    If you have any issues registering, please contact 0845 0100 132 or email [email protected].

    This notice is for Information only and the Authority reserves the right to not proceed to tender. Additionally the Authority (MoJ) reserves the right to discontinue the tendering process and not to award the contract.

    The information contained in this notice, including information relating to the nature and scope of the requirements, the estimated value, the service classification of this requirement or the list of CPV codes, is only indicative of current thinking and is neither exhaustive nor binding and the Authority reserves the right at it's absolute discretion to amend it at the time of issue of any further notices or at any other time. The publication of this notice in no way obliges the Authority to commence any competitive tender process. The Authority is not / shall not be

    liable for any costs incurred by those expressing an interest in participating in this market engagement exercise. Any contracts are subject to the relevant legal and Cabinet Office controls and policies. The Authority reserves the right to source items included through other means (e.g. an existing contract or framework).

  3. Next notice expected125 days ago
    22 Jun 2026, 23:59 BST
  4. Tender notice published80 days ago
    6 Aug 2026, 14:05 BST
  5. Clarification questions by66 days ago
    20 Aug 2026, 17:00 BST
  6. Submission deadline60 days ago
    26 Aug 2026, 14:00 BST
  7. Award decision expected by24 days ago
    1 Oct 2026, 23:59 BST
  8. Assessment summaries sent17 days ago
    9 Oct 2026, 00:00 BST
  9. Latest notice published17 days ago
    9 Oct 2026, 09:45 BST
  10. Standstill ends5 days ago
    20 Oct 2026, 23:59 BST
  11. Today
    26 Oct 2026
  12. Contract startsin 9 days
    4 Nov 2026

Notice history

9 events · 3 releases on Find a Tender · since 28 Apr 2026
  1. Preliminary market engagement notice published
    28 Apr 2026, 10:44 BST
    UK2
  2. Tender notice published
    6 Aug 2026, 14:05 BST
    UK4
  3. Published value updated to £115,200
    6 Aug 2026, 14:05 BST
    was £105,833
  4. Status changed to active
    6 Aug 2026, 14:05 BST
  5. Procurement method changed
    6 Aug 2026, 14:05 BST
  6. Deadline published: 26 Aug 2026, 14:00 BST
    6 Aug 2026, 14:05 BST
  7. Contract award notice published
    9 Oct 2026, 09:45 BST
    UK6
  8. Status changed to complete
    9 Oct 2026, 09:45 BST
  9. Contract signature expected
    10 Nov 2026, 23:59 GMT
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £104,0001 award exc. VAT
Bids received 55 from SMEs
Awarded toValueDateStatus
Emergency Services Solutions Ltd11 Nov 2026 – 10 Nov 2031£104,0005 Oct 2026standstill to 20 Oct 2026Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5final-stage tenders55—

Contracting authority & participating public bodies

Ministry of Justice

Contracting authorityPublic authority - central government GB-PPON: PDNN-2773-HVYN 102 Petty France, London, London, SW1H 9AJContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Emergency Services Solutions LtdAwarded supplierGB-PPON: PCNW-3643-CWJJ Unit A Station Works Lyndhurst Road, Ascot, South East, SL5 9EDContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure