Find a TenderAwarded without competition

Published 2 Feb 2024, 11:12 GMT

Official UK procurement notice

Provision of a System to manage HR Queries and HR Cases

Official notice

Authority: Hertfordshire County Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: East of England (UKH23)

Awarded value£241,087published contract · exc. VAT

Awarded 24 Jan 2024no call for competition

Awarded to SUNRISE SOFTWARE LIMITED

What is being bought

Published requirement description

This is an Award Notice for the Provision of a System to manage HR Queries and HR Cases. This is a direct award because competition is absent for technical reasons.

CPV: System, storage and content management software development services

The lotProcurement structure

single lot · no lot value published

Lot #1This is an Award NoticeAwarded

This is an Award Notice. Hertfordshire County Council have awarded a contract for the Provision of a System to manage HR Queries and HR Cases.

The system will have the capability to manage both HR queries and HR cases and enable workflow between several HR teams to improve efficiency. In addition, the system will provide a self-service access to a platform to raise queries and replace the use of email. The self-service provision will be available to all Council department employees and approx. 18,300 School, Herts Living and Herts at Home employees.

The system will manage the following:

HR Queries

HR Payroll - quick queries related to pay, leave and family leave (approx. 2,500 per month)
HR Advisory - more complex employee relations queries needing ongoing support (e.g., relating to ill health, disciplinary, grievance, performance, probation, flexible working, wellbeing), approx. 1000 per month.

HR Cases

Queries that have become cases as they need formal support through a specialist team, to manage through to a conclusion (e.g., ill health, disciplinary, grievance, probation, performance). These are escalated by the Service Desk (approx., 40 per month) with associated case notes and key documents. The system will be able to track these cases in detail including durations for both live, on-hold and closed cases.

The Council have procured a system to deliver the requirements of the HR Service Desk to support the Council in improving the manager and employee journey and deliver business needs including tracking and responding to call and queries efficiently even where hand offs to other teams are required.

Delivery: East of England

Extensions: There is provision for an extension of 12 months. The value stated in II.1.7 is inclusive of this.

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 2 Feb 2024, 11:12 GMT
Last source update: 2 Feb 2024, 11:12 GMT
Authority reference: HCC2315010
FTS notice number: 2024/S 000-003484
Classification (CPV): System, storage and content management software development services
Delivery area: East of England (UKH23)
Official registry OCID: ocds-h6vhtk-0436ad Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Published justification: Hertfordshire County Council (HCC) is relying on Regulation 32(2)(b)(ii) of the Public Contract Regulations 2015 in making this award without prior publication. Regulation 32(2)(b)(ii) permits such an award where competition is absent for technical reasons.
The Council's HR team currently uses a highly modified electronic query & case management system provided by Sunrise Software Ltd. The modified software has been developed and meets the specific needs of the Council to provide critical functionality in support of the traditional HR services provided to the Council, schools, fire services and Council trading entities. The Council has been unable to source similar functionality and personalisation of services from alternative software available on the market.
The Council has therefore awarded a contract to Sunrise Software Ltd. This represents a best value approach to ensure the ongoing service delivery of a critical software system to support the HR functionality.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £241,0871 contract exc. VAT

Bids received 1

Contracts signed 1latest 24 Jan 2024

Awarded to	Value	Date	Status
SUNRISE SOFTWARE LIMITEDSMEThe Provision of a System to manage HR Queries and HR Cases	£241,087 †	—	Awarded

Contracts

The Provision of a System to manage HR Queries and HR Cases · SUNRISE SOFTWARE LIMITEDSME
Signed
24 Jan 2024
Value
£241,087
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Hertfordshire County Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services PEGS LANE, HERTFORD, East of England, SG138DQContact email

Dispute resolution & review bodies

High Court Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Sunrise Software LimitedAwarded supplierGB-COH: 02972424 70 Barwell Business Park Leatherhead Road, Chessington, South East, KT9 2NY

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.