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AwardedFind a Tender · award

Provision of a Fitness to Practise Emotional Support Line

Buyer: Social Work England →

View official notice ↗Official source

BuyerSocial Work England
StatusAwarded
Deadline11 Apr 2026
Value£483,333
Published27 Apr 2026

What is being bought

Social Work England is looking to contract with an external Service Provider ("the Successful Bidder") to deliver an emotional support service to those affected by fitness to practise proceedings. The Successful Bidder will be required to deliver the service in full compliance with the specification, standards and Terms & Conditions. Social Work England requires an emotional support service for social workers, witnesses and complainants (those that raise fitness to practise concerns) and others affected by the fitness to practise process.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Provision of a Fitness to Practise Emotional Support Line

Statusactive
Value£290,000
Contract periodFrom 1 Jun 2026 to 31 May 2029

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-066bbf
Latest release ID037887-2026
Latest release timestampMon Apr 27 2026 09:43:10 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/023839-2026
Tender statuscomplete
Procurement methodopen
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
27 Apr 2026award, contract037887-2026
17 Mar 2026tender023839-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (2 releases)
27 Apr 2026 · 037887-2026 · award, contract
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17 Mar 2026 · 023839-2026 · tender
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