Official UK procurement notice
Provision of a Community Support Service
Authority: North Ayrshire Council (Local council)
What is being bought6 lots · detail below
Published requirement descriptionNorth Ayrshire Council (“NAC”) invites tenders for the provision of a community support service.
NAC currently have a flexible framework in place for this requirement which allows NAC to re-open the framework to new providers therefore, the framework is being re-opened.
NAC are required to re-open the framework to new providers after the initial two year period, as detailed in the original Contract Notice. There is no limit to the number of providers who may be awarded a place on the framework however, providers should note that there may not be a sufficient volume of business to support a large number of new providers and there is no guarantee of business even if awarded a place on the framework.
The estimated spend under the framework over the remaining 4 years is 56,079,900.00 GBP however, this figure includes services already commissioned during the initial 2 year period that will continue over the next 4 years and therefore, this figure is not representative of new business opportunities available over the remaining 4 year period.
The resultant framework will be for a period of 2 years commencing 6th January 2022 until 5th January 2024 with the option to extend by up to 24 months until 5th January 2026. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.
The framework delivers Adult Community Support Services across Learning Disability, Physical Disability and Mental Health client groups.
The scope of the framework encompasses services currently referred to as Community Support, 24 Hour Support, Housing Support and Supported Living Services. It does not include care at home provision.
Services are delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
- How the procedure runs: http://www.gov.scot/Topics/Government/Procurement
CPV: Community health services · Company health services · Other community, social and personal services
Lots and requirements (6)Procurement structure
6 lots · no lot values publishedLot #1Three Towns, Garnock Valley and North Coast Area - Mental Health Client Group
Contract Modification for NAC/4280 Provision of a Community Support Service
Lot #2Three Towns, Garnock Valley and North Coast Area - Learning Disability Client Group
The framework will deliver an Adult Community Support Service to adults age 16 and over with a learning disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
Lot #3Three Towns, Garnock Valley and North Coast Area - Physical Disability Client Group
The framework will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
Lot #4Irvine and Kilwinning Area - Mental Health Client Group
The framework will deliver an Adult Community Support Service to adults age 16 and over with a mental health issue.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
Lot #5Irvine and Kilwinning Area - Learning Disability Client Group
The framework will deliver an Adult Community Support Service to adults age 16 and over with a learning disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
Lot #6Irvine and Kilwinning Area - Physical Disability Client Group
The framework will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
This procurement is based on the most economically advantageous tenders.
In order to achieve the most economically advantageous tenders, a quality price ratio of (90%) quality and (10%) price will be used.
- Technical & professional ability
If required, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established.
Where it is required, bidders must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.
Bidders must confirm if they hold the particular authorisation or memberships.
Bidders must hold appropriate Care Inspectorate registration or equivalent to deliver community support at grade 3 or above and must maintain this throughout the duration of the framework.
- Shortlisting
- Bidders will be required to have a minimum yearly “general” turnover of 200,000 GBP for the last 3 years. NAC reserve the right to review the bidder’s financial information including information from credit reference agencies at tender stage and throughout the life of the framework and seek clarifications if necessary. If clarifications are not satisfactory the bidder may be excluded from the tender process. Bidders who cannot meet the required level of turnover will be excluded from this tender. Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up or started trading. It is a requirement of this framework that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below: Employer’s Liability Insurance = 5,000,000 GBP Public Liability Insurance = 10,000,000 GBP Personal Possessions Insurance = 5,000 GBP
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 14 May 2021, 11:14 BST
- Last source update
- 19 Sept 2025, 14:31 BST
- Authority reference
NAC/4280- FTS notice number
2025/S 000-058161- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02b10dFind a Tender
- How it runs
- Performance terms
Bidders should refer to the tender documents.
Publisher note: This notice is to provide transparency on the contract modification that has been outlined for this contract. This is to support the mobilisation of any new contract that will supersede this current agreement. (SC Ref:810638)
How it was run
Official notice- Submission deadline
- 13 Aug 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
9 Jun 2021 → 19 Sept 2025 · 3 dates- Next notice expected9 Jun 2021, 00:00 BST
- Submission deadline13 Aug 2021, 12:00 BST
- Notice published19 Sept 2025, 14:31 BST
Notice history
6 events · 6 releases on Find a Tender · since 8 Jul 2021- Status changed to active8 Jul 2021, 13:15 BST
- Procurement method changed8 Jul 2021, 13:15 BST
- Deadline published: 13 Aug 2021, 12:00 BST8 Jul 2021, 13:15 BST
- Status changed to cancelled8 Jul 2021, 14:15 BST
- Status changed to active8 Jul 2021, 14:34 BST
- Status changed to complete5 Nov 2021, 11:25 GMT
Routine re-releases (6)
- 2021-07: 2 releases · 8 Jul 2021, 8 Jul 2021
- 2021-05: 1 release · 14 May 2021
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 2 · Three Towns, Garnock Valley and North Coast Area - Learning Disability Client Group1 award | |||
| The Salvation Army | £1,038,517 † | — | Awarded |
| Lot 4 · Irvine and Kilwinning Area - Mental Health Client Group1 award | |||
| Delight Supported Living LtdSME | £1,869,330 † | — | Awarded |
| Lot 5 · Irvine and Kilwinning Area - Learning Disability Client Group1 award | |||
| Delight Supported Living LtdSME, The Salvation Armyjoint award | £3,115,550 † | — | Awarded |
| Lot 6 · Irvine and Kilwinning Area - Physical Disability Client Group1 award | |||
| Delight Supported Living LtdSME | £1,335,236 † | — | Awarded |
7 further award records carry no date or value.
Contracts
Three Towns, Garnock Valley and North Coast Area - Learning Disability Client Group · The Salvation Army
- Signed
- 29 Oct 2021
- Value
- £1,038,517
- Status
- active
Irvine and Kilwinning Area - Mental Health Client Group · Delight Supported Living LtdSME
- Signed
- 29 Oct 2021
- Value
- £1,869,330
- Status
- active
Irvine and Kilwinning Area - Learning Disability Client Group · Delight Supported Living LtdSME, The Salvation Army
- Signed
- 29 Oct 2021
- Value
- £3,115,550
- Status
- active
Irvine and Kilwinning Area - Physical Disability Client Group · Delight Supported Living LtdSME
- Signed
- 29 Oct 2021
- Value
- £1,335,236
- Status
- active
Provision of a Community Support Service
- Signed
- 29 Oct 2021
- Value
- £93,481,676
- Status
- active
- Change Extending the current contract end date from 5th January 2026 until 5th July 2026 for mobilisation support only, with an associated value of up to 9,361.826 GBP., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The same providers are required to ensure continuity in the short term during mobilisation of any new contract. There were unforeseen circumstances engaging with the market and service users which delayed the commissioning project.
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 2 · Three Towns, Garnock Valley and North Coast Area - Learning Disability Client Group | 2bids · 2 electronic · 2 from abroad | 1 | — | — |
| 4 · Irvine and Kilwinning Area - Mental Health Client Group | 1bids · 1 electronic · 1 from abroad | 1 | — | — |
| 5 · Irvine and Kilwinning Area - Learning Disability Client Group | 3bids · 3 electronic · 3 from abroad | 2 | — | — |
| 6 · Irvine and Kilwinning Area - Physical Disability Client Group | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Kilmarnock Sheriff CourtReview body
Bidders & participating suppliers
14 commercial parties on the notice- Affinity TrustAwarded supplier
- Affinity TrustAwarded supplier
- CornerstoneAwarded supplier
- Delight Supported LivingAwarded supplier
- Delight Supported Living LtdAwarded supplier
- Delight Supported Living LtdAwarded supplier
- ENABLE ScotlandAwarded supplier
- Hansel AllianceAwarded supplier
- KEY Housing AssociationAwarded supplier
- Key Housing Association LtdAwarded supplier
Show 4 more suppliers
- QuarriersAwarded supplier
- The Richmond Fellowship (Scotland) LtdAwarded supplier
- The Richmond Fellowship Scotland LimitedAwarded supplier
- The Salvation ArmyAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.