Provision of a Carers Advice, Information and Support Service

The Service is required to be local service user led and managed providing support to Carers (including Young Carers) living within the boundary of the local authority area including those with protected characteristics under the terms of the Equality Act 2010.

The service to be provided will include (but not limited to):

• Information and Advice;
• Stress management therapies;
• Promotion of wellbeing;
• Providing access to social opportunities;
• Facilitating Supportive peer Groups;
• Counselling;
• Facilitating access to Health and Social care support;
• Supporting Carers through hospital discharge;
• Facilitating and Accessing short breaks;
• Financial Maximisation;
• Training;
• Completion of Adult Carer Support Plans;
• Completion of Young carers Statements.

Award Criteria:

Quality criterion: Service Delivery / Weighting: 15

Quality criterion: Carer Involvement / Weighting: 15

Quality criterion: Quality Assurance / Weighting: 12.5

Quality criterion: Workforce / Weighting: 10

Quality criterion: Complaints Process/Procedure / Weighting: 2.5

Quality criterion: Phase Out & Exit Strategy / Weighting: 2.5

Quality criterion: Fair Work First / Weighting: 1.5

Quality criterion: Social Value / Weighting: 1

Price / Weighting: 40 Additional information: The Duration at 'II.2.7' is the initial period. Option to extend at the sole discretion of Inverclyde Council, for 12 months to 30th April 2028, and further extend for 12 months to 30th April 2029.

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.