Find a TenderAwarded

Published 15 Jul 2024, 15:33 BST

Official UK procurement notice

24/7 Student Assistance Programme

Official notice

Authority: University of Chester (Charity / VCSE)

ServicesOpen procedureSME suitable

Sectors: Health & Social Care (85) Delivery: UK

Published estimate£300,000≈ £60k / year16.7% below published estimate

Submissions closed 14 Aug 2024awarded 30 Aug 2024

Awarded to Health Assured

Contract term 5 yrsends 31 Aug 2029 · extension options published · starts 1 Sept 2024

What is being bought

Published requirement description

This Award Notice follows the University of Chester seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020.The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester was looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. Please note that all values in this notice have been rounded up.

CPV: Counselling services · Guidance and counselling services · Health and social work services

The lotProcurement structure

single lot · value published

Lot #1The University of Chester is committed to providing a holistic, responsive, and…AwardedRenewal 5 yrsPublished value£300,000

The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester was looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students.This service will provide confidential support for a range of matters that may impact student wellbeing and mental health and seek to resolve, manage and prevent issues where possible. Further details were available in the tender documents. Please note the estimated total value includes the optional extension periods.

Contract period: 1 Sept 2024 – 31 Aug 2029 (5 yrs)

Delivery: UK

Extensions: The contract is for an initial 3 year period with the option to extend for two further periods of 12 months (1 + 1), subject to funding and contract performance. The contract may then be retender, if the services are still required.Variant bids: not allowed

85000000 Health and social work services 85312300 Guidance and counselling services 85312320 Counselling services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 50%Price: 50%

Published sub-criteria (2)

Quality Evaluation: 50%
Pricing Evaluation: 50%

Published award criteria (2)

Quality Evaluation: 50
Pricing Evaluation: 50

Conditions of participation1

Suitability
There are a range of qualifications and accreditations required as detailed within the tender documents.

What this means for your bid

Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes
First published: 15 Jul 2024, 15:33 BST
Last source update: 25 Sept 2024, 11:32 BST
Award evaluation window: 14 Aug 2024 – …
Authority reference: 2024-Jul-02
FTS notice number: 2024/S 000-030577
Classification (CPV): Counselling servicesGuidance and counselling servicesHealth and social work services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-047d7a Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

Review and risk notes

Review procedure: Please contact the University.

How it was run

Official notice

Submission deadline: 14 Aug 2024, 10:00 BST
Submission channel: {"written"}
Accepted languages: en
Bids opened: 14 Aug 2024, 10:00 BST

Timeline

14 Aug 2024 → 25 Sept 2024 · 4 dates

Submission deadline
14 Aug 2024, 10:00 BST
Bids opened
14 Aug 2024, 10:00 BST
Contract starts
1 Sept 2024, 00:00 BST
Notice published
25 Sept 2024, 11:32 BST

Notice history

1 event · 3 releases on Find a Tender

Status changed to complete
25 Sept 2024, 11:32 BST

Published amendments (1 · 0 deadline changes)

When	What	Before	After	Shift
—	TextII.1.4	The University of Chester is seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020. The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To c…	The University of Chester is seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public ContractsRegulations 2015 and The Public Procurement(Amendment etc.) (EU Exit) Regulations 2020. The CPV Codes fall under Schedule 2 Social and Other Specific Services, the ‘Light Touch Regime’, so we have advertised this voluntarily on this occasion to openly adverti…

1 amendment published without a description.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £250,0001 contract exc. VAT

Bids received 83 from SMEs

Contracts signed 1latest 30 Aug 2024

Awarded to	Value	Date	Status
Health AssuredProvision of 24/7 Student Assistance Programme	—	—	Awarded

Contracts

Provision of 24/7 Student Assistance Programme · Health Assured
Signed
30 Aug 2024
Value
£250,000
Period
… – 31 Aug 2029
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
8bids · 8 electronic · 8 from abroad	3	—	—

Contracting authority & participating public bodies

University of Chester

Contracting authorityCharity / VCSEBody governed by public lawEducation Parkgate Road, Chester, UK, CH1 4BJContact name, email Published organisation website ↗

Bidders & participating suppliers

1 commercial party on the notice

Health Assured LimitedAwarded supplier06314620 The Peninsula, Victoria Place, Manchester, North West, M4 4FB

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria