Official UK procurement notice
Providing Housekeeping Services to British High Commission & British Deputy High Commissions in India
Authority: Foreign, Commonwealth and Development Office (Central government)
What is being bought7 lots · detail below
Published requirement descriptionThe British High Commission (BHC) and British Deputy High Commissions (BDHCs) in India intends to engage a competent supplier(s) through a competitive tender process for providing housekeeping services at offices across India.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider(s) and continued business requirement at the BHC and BDHCs. The contract is expected to start from 1 October 2026 and shall expire on 30 September 2029 (tentative dates for the initial contract phase).
The scope includes cleaning of offices, residences, recreational areas, and event spaces, along with waste management, composting, and support for meetings and functions. Contractors must provide trained personnel, equipment, and consumables, and adhere to strict hygiene, safety, and performance standards. Services also cover reactive and planned cleaning, including high-level surfaces, IT rooms, and food preparation areas.
There will be 5 LOTs ( 5 ITTs) in the tender representing the High Commission and Deputy High Commissions across India where housekeeping services are required. The delivery locations are:
- British High Commission in New Delhi
- British Deputy High Commission in Mumbai
- British Deputy High Commission in Chennai
- British Deputy High Commission in Bangaluru
- British Deputy High Commission in Kolkata
CPV: Housekeeping services
Lots and requirements (7)Procurement structure
7 lots · all with a published value (£1,230,253 together) · same conditions of participation on every lot · same evaluation weights on every lotLot #1Providing Housekeeping Services at the British High Commission in New DelhiAwardedRenewalPublished value£710,407
The source published no individual description for this lot.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
Lot #2Providing Housekeeping Services at the British Deputy High Commission in MumbaiAwardedRenewalPublished value£73,459
The source published no individual description for this lot.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
Lot #3Providing Housekeeping Services at the British Deputy High Commission in ChennaiAwardedRenewalPublished value£181,941
The source published no individual description for this lot.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
Lot #4Providing Housekeeping Services at the British Deputy High Commission in BengaluruAwardedRenewalPublished value£97,177
The source published no individual description for this lot.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
Lot #5Providing Housekeeping Services at the British Deputy High Commission in KolkataAwardedRenewalPublished value£91,812
The source published no individual description for this lot.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
Lot #6Providing Housekeeping Services at the British Deputy High Commission in AhmedabadAwardedRenewalPublished value£20,484
The source published no individual description for this lot.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
Lot #7Providing Housekeeping Services at the British Deputy High Commission in HyderabadAwardedRenewalPublished value£54,973
The source published no individual description for this lot.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (8)
- Technical Criteria 1 - Experience & Capability: 15%
- Technical Criteria 2 - Internal HR Practices: 10%
- Technical Criteria 3 - Methodology: 10%
- Technical Criteria 4 - Quality Assurance: 5%
- Technical Criteria 5 - Mobilization: 5%
- Technical Criteria 6 - Escalation Matrix and Staff Details: 10%
- Technical Criteria 7 - Health and Safety (H&S): 5%
- Commercial: 40%
Published award criteria (8)
- Technical Criteria 1 - Experience & Capability: a) Please provide details of at least 3 contracts, from both the private and public sector that are relevant to the requirement as in SOSR. Contracts for these services should have been performed within the past 3 years and must be active contract and must be for the location where the services are proposed. b) Please provide completion certificates for contracts/ works which have already been delivered/ completed successfully (at least 3). c)Please provide names of the contact Person, address, telephone number and reference letter from these clients. This is to enable BHC to carry out a background check. d)Contractor must have an office at the location of service if its sub contracted, the sub-contractor should also have an office at the location of Service. *Please note that scoring will be done on the basis of the sub-contractor documents (if the work has been sub-contracted). (please provide details of sub-contractor(s) too if any of the services in this contract is sublet ):
- Technical Criteria 2 - Internal HR Practices: a) Please explain your recruitment process of the staff and the payment processing procedures. b) Please set out how you will ensure that all staff are fully vetted and meet the required qualifications prior to and during the contract period. Please include your standard operating procedures for Recruitment and Vetting of Supervisors and Housekeepers. Also provide information on average length of staff retention within the period of each of the contracts provided in above criteria. c) Provide details of the social security benefits provided to the employees (Like ESI, PF, Leave entitlements and adherence to minimum wages as notified by the respective State Government). d) Provide details of your internal processes to prevent sexual harassment, discrimination or abuse, in any form, and how staff are able to call this out with confidence and protection.
- Technical Criteria 3 - Methodology: a) Please describe your approach and methodology to perform each element of the requirement of this contract as described in the Statement of Service Requirement (see Attachment). b) The roles played by key members/ organisation's organogram and that of local offices where the vendor is bidding for more than one location, or a sub-contractor in case of sub-contracting, especially to other locations from where the vendor is based. c) How you would manage workforce, number of staff deputed and supervision of the works/ services. How many no. of relievers (security cleared) will be provided as per manpower requirement for each post as a mandatory number to be available at all times. d) Please provide training module and plans that you provide to your Housekeepers and Supervisors prior to and during the contract period. e) Please provide waste management plan for the location of service in line with local laws from the municipal corporation. f) Please provide details on how KPI's will be monitored and who will be the dedicated contact person for monthly KPI meetings. (In Case of Sub-contracting please provide documents for sub-contractor too)
- Technical Criteria 4 - Quality Assurance: a) Please provide details of quality assurance and monitoring procedures for the delivery of the service of the contract. b) Please share how would you ensure maintaining service level agreement (SLA) and KPI's as per attached document. (In Case of Sub-contracting please provide documents for sub-contractor too)
- Technical Criteria 5 - Mobilization: Please provide a detailed plan outlining your arrangements for effective and smooth take-over/mobilisation of the services (highlighting any anticipated problems and mitigation plans). Please include a timetable.
- Technical Criteria 6 - Escalation Matrix and Staff Details: Must provide separate documents for every post/location a) Please provide separate escalation matrix for each post of service on how you will monitor and respond to customer complaints. For example, separate escalation matrix for Mumbai and separate for Delhi and others. b) For Each post Please provide sample CVs of your Managers and Supervisors, who could be deputed for this assignment. Each should have a minimum of 3 years’ experience in the role and they should be fluent in English Language. c) Provide CV of Gardeners for Chennai, Kolkata and Hyderabad, Provide CV of Front Office staff for Kolkata, provide CV of Pool Operator cum Housekeeping Staff for Chennai. Provide CVS for Swimming Pool Life Guard for Delhi (In Case of Sub-contracting please provide documents for sub-contractor too for each criteria)
- Technical Criteria 7 - Health and Safety (H&S): a) Please share company's health and safety policy/ formal safety management systems. b) Please explain how would you ensure abiding to FCDO's H&S policies as mentioned in SOSR attached e.g., share samples of Risk Assessment and method statements, documents for control of substances hazardous to health/ material safety data sheet (COSHH/ MSDS) for similar works undertaken. Please share sample certificates where required as mentioned in scope of work. (In Case of Sub-contracting please provide documents for sub-contractor too for each criteria)
- Commercial: A full assessment of the total price breakdown for the full Contract Period in the format requested (Volume 3). In order to be able to make a full assessment of the submitted total price breakdown commercial evaluation will be carried out in the following manner: the most competitively priced proposal submitted will score 160 points and the remaining proposals are awarded consequent scores based on an inverse percentage of the difference between the most advantageous tender received and the other proposals under consideration.
- Economic & financial standing
Suppliers/Bidders for this tender should be legally registered in India with relevant trade and government bodies to operate in India. Registered businesses should be compliant with various laws and regulations, including taxations, labour laws and other relevant laws/acts
- Technical & professional ability
Please refer the documentation in tender pack
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 9 Sept 2025, 10:23 BST
- Last source update
- 21 Sept 2026, 04:32 BST
- Award evaluation window
- Submission end – 30 Jan 2026
- Authority reference
CPG-12357-2025- FTS notice number
2025/S 000-083168- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area in notice
- Official registry OCID
ocds-h6vhtk-059659Find a Tender- Contract terms summary
All the invoices will be raised at the end of month to the contract managers. payment of all valid invouce will be done with in 30 days.
How it was run
Official notice- Submission deadline
- 15 Jan 2026, 17:00 GMT
- Clarification deadline
- 9 Jan 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Your tender must be submitted via the FCDO's e-sourcing portal (fcdo.bravosolution.co.uk/web/login.html ↗) in accordance with the attached ITT Instructions. Tenders submitted by any other means will not be accepted. Please also note the requirement to register and submit commonly used information on the Central Digital Platform as described in the instructions for completing the invitation to tender.
Important information for all Potential Suppliers: In order to participate and gain access to the Invitation To Tender documentation in relation to this procurement, potential suppliers should access the FCDO's e-sourcing portal (link provided above). Once logged in, search for Project Reference No. 12357. If a potential supplier is not registered on the portal, click the 'Click here to register!' button, and follow the on-screen instructions to complete registration. Please note the portal operates a Two-Factor Authentication (2FA) login process and unregistered suppliers should read the guidance document available on the portal home page.
Registration take approximately 5 minutes and is free or charge.
Timeline
9 Sept 2025 → 21 Sept 2026 · 10 dates- Planning notice published9 Sept 2025, 10:23 BST
- Market engagement381 days ago30 Sept 2025, 23:59 BST
Early Market engagement is being planned on 30th September 2025. Suitable and interested suppliers are invited to participate in the virtual market engagement session. The prime objective of organising this session is to share our tentative requirements and gain understanding of what can be provided or achieved by the players in the Local Market. A presentation will be shared with suppliers which will include FCDO's procurement procedures, possible bid evaluation criteria and overall project timelines.
Interested suppliers should register their interest in participating this event by filling this form forms.office.com/e/NBx3Caa6wg ↗
A joining link to this virtual market engagement will be shared with suppliers who have completed this form, please ensure your details are shared with us by 25th Sept 2025
- Next notice expected378 days ago3 Oct 2025, 23:59 BST
- Tender notice published304 days ago16 Dec 2025, 10:03 GMT
- Clarification questions by280 days ago9 Jan 2026, 17:00 GMT
- Submission deadline274 days ago15 Jan 2026, 17:00 GMT
- Award decision expected by259 days ago30 Jan 2026, 23:59 GMT
- Contract starts230 days ago1 Mar 2026
- Assessment summaries sent57 days ago21 Aug 2026, 00:00 BST
- Latest notice published26 days ago21 Sept 2026, 04:32 BST
Notice history
10 events · 4 releases on Find a Tender · since 9 Sept 2025- Preliminary market engagement notice published9 Sept 2025, 10:23 BSTUK2
- Tender notice published16 Dec 2025, 10:03 GMTUK4
- Published value updated to £1,230,25316 Dec 2025, 10:03 GMTwas £1,230,254
- Status changed to active16 Dec 2025, 10:03 GMT
- Procurement method changed16 Dec 2025, 10:03 GMT
- Deadline published: 15 Jan 2026, 17:00 GMT16 Dec 2025, 10:03 GMT
- Contract award notice published21 Aug 2026, 10:29 BSTUK6
- Status changed to complete21 Aug 2026, 10:29 BST
- Contract signature expected2 Sept 2026, 23:59 BSTscheduled
- Contract details notice published21 Sept 2026, 04:32 BSTUK7
Routine re-releases (4)
- 2025-09: 1 release · 9 Sept 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Providing Housekeeping Services at the British High Commission in New Delhi1 award | |||
| DEC Property Management I Pvt LtdProviding Housekeeping Services at the British High Commission - New Delhi1 Oct 2026 – 30 Sept 2029 · up to 30 Sept 2031Extensions: The contract end date is 30th September 2029 with an option to extend the contract for more 2 years. | £851,440 | 20 Jul 2026 | Awarded |
| Across several lots4 awards | |||
| Dusters Total Solutions Services Private LimitedProviding Housekeeping Services at the British Deputy High Commission - Mumbai, Bengaluru and Ahmedabad1 Oct 2026 – 30 Sept 2029 · up to 30 Sept 2031Extensions: The contract end date is 30th September 2029 with an option to extend the contract for more 2 years. | £109,645 | 20 Jul 2026 | Awarded |
| G4S Facility Services (India) Private LimitedProviding Housekeeping Services at the British Deputy High Commission - Chennai, Kolkata and Hyderabad1 Oct 2026 – 30 Sept 2029 · up to 30 Sept 2031Extensions: The contract end date is 30th September 2029 with an option to extend the contract for more 2 years. | £284,415 | 20 Jul 2026 | Awarded |
| Dusters Total Solutions Services Private Limited | — | — | Awarded |
| G4S Facility Services (India) Private Limited | — | — | Awarded |
Contracts
Providing Housekeeping Services at the British High Commission New Delhi · DEC Property Management I Pvt Ltd
- Signed
- 18 Sept 2026
- Value
- £851,441
- Period
- 1 Oct 2026 – 30 Sept 2029 · up to 30 Sept 2031 with extensions
- Status
- active
- Extensions
- The contract end date is 30th September 2029 with an option to extend the contract for more 2 years.
11 agreed KPIs: Percentage of successful reactive services response and rectification times for all Services · Adherence to cleaning standards including maintaining work checklist · Failure of planned service resulting in complaints …
- Percentage of successful reactive services response and rectification times for all Services, Duration time measured from when the Authority Helpdesk receives the job until rectification monitored against SLA (as per scope of work and annexure) of BHC/ BDHC. All work requests must be completed within required SLA's for the Job. The SLA's will be agreed mutually duing contract stage. Monthly MIS should be submitted on SLA's
- Adherence to cleaning standards including maintaining work checklist, BHC/ BDHC monitoring regime to confirm that cleaning in areas has been performed and delivered to the standards specified. Records/ checklist are maintained and reported to BHC/ BDHC's representative on a monthly basis.
- Failure of planned service resulting in complaints, Adherence to be measured by the number of complaints about cleaning received by the Helpdesk within required SLA mutually agreed with contractor.
- Security Clearance for service provider staff including relievers as and when required, All service provider staff including relievers are cleared to work at the BHC/ BDHC sites during mobilisation stage must be used for complete contract period (including attrition). Cost of all clearing (Police clearance certificate/ PCC) to be borne by service provider after mobilisation stage.
- Non compliance with BHC health and safety (H&S) standards * H&S with regards to operational compliance * Any other as notified by BHC/ BDHC * No health and safety complaints, or accidents, Action points and any incidents are reported to the BHC/ BDHC's representative.
- Staff grooming and uniforms and Payroll processing, Number of PPE, Uniforms and shoes provided should be at least 2 per staff. The contractor must pay their staff salaries on time and both criteria should be measured and reported on monthly basis to BHC Contract Manager for that location.
- Inadequate PPE (personal protective equipment), Service provider to ensure PPEs are used for cleaning and Housekeeping related activities (escorting duties) and to provide uniforms to staff on time and ensure grooming ethics.
- Invoices accurate and presented as agreed, Contract Manager to check invoices and submit for processing. Frequency: Monthly
- Regular training to staff, Training schedule- Service provider to ensure training frequency is managed as specified.Twice a month for ToolBox Talk (TBT) and once in a month for training.
- Presence of security vetted relievers to cover staff absence Presence of a supervisor for all activities, Service provider to ensure relievers are provided to cover staff leave or any kind of absence. Number of relivers should be at least 3 for each staff for both male and female. Service provider to ensure that a supervisor who is well-versed in english is present for supervision of all activities mentioned in the scope.
- Non compliance with BHC Dignity and Respect at Work Policy, its Values or policies regarding inappropriate behaviour, treatment of others, and especially relating to sexual harassment, discrimination or abuse of any kind whatsoever., Action points and any incidents are reported to the BHC/ BDHC's representative
Providing Housekeeping Services at Mumbai and Bengaluru · Dusters Total Solutions Services Private Limited
- Signed
- 18 Sept 2026
- Value
- £94,804
- Period
- 1 Oct 2026 – 30 Sept 2029 · up to 30 Sept 2031 with extensions
- Status
- active
- Extensions
- The contract end date is 30th September 2029 with an option to extend the contract for more 2 years.
9 agreed KPIs: Percentage of successful reactive services response and rectification times for all Services · Adherence to cleaning standards including maintaining work checklist · Failure of planned service resulting in complaints …
- Percentage of successful reactive services response and rectification times for all Services, Duration time measured from when the Authority Helpdesk receives the job until rectification monitored against SLA (as per scope of work and annexure) of BHC/ BDHC. All work requests must be completed within required SLA's for the Job. The SLA's will be agreed mutually duing contract stage. Monthly MIS should be submitted on SLA's
- Adherence to cleaning standards including maintaining work checklist, BHC/ BDHC monitoring regime to confirm that cleaning in areas has been performed and delivered to the standards specified. Records/ checklist are maintained and reported to BHC/ BDHC's representative on a monthly basis.
- Failure of planned service resulting in complaints, Adherence to be measured by the number of complaints about cleaning received by the Helpdesk within required SLA mutually agreed with contractor.
- Attendance for cleaning staff, Cleaning staff attendance figures measured against agreed requirements.
- Security Clearance for service provider staff including relievers as and when required, All service provider staff including relievers are cleared to work at the BHC/ BDHC sites during mobilisation stage must be used for complete contract period (including attrition). Cost of all clearing (Police clearance certificate/ PCC) to be borne by service provider after mobilisation stage.
- Non compliance with BHC health and safety (H&S) standards * H&S with regards to operational compliance * Any other as notified by BHC/ BDHC * No health and safety complaints, or accidents, Action points and any incidents are reported to the BHC/ BDHC's representative.
- Staff grooming and uniforms and Payroll processing, Number of PPE, Uniforms and shoes provided should be at least 2 per staff. The contractor must pay their staff salaries on time and both criteria should be measured and reported on monthly basis to BHC Contract Manager for that location.
- Inadequate PPE (personal protective equipment), Service provider to ensure PPEs are used for cleaning and Housekeeping related activities (escorting duties) and to provide uniforms to staff on time and ensure grooming ethics.
- Invoices accurate and presented as agreed, Contract Manager to check invoices and submit for processing. Frequency: Monthly
Providing Housekeeping Services at Chennai and Kolkata · G4S Facility Services (India) Private Limited
- Signed
- 18 Sept 2026
- Value
- £192,274
- Period
- 1 Oct 2026 – 30 Sept 2029 · up to 30 Sept 2031 with extensions
- Status
- active
- Extensions
- The contract end date is 30th September 2029 with an option to extend the contract for more 2 years.
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Providing Housekeeping Services at the British High Commission in New Delhi | 6final-stage tenders · 7 at stage one | 0 | 0 | — |
| 2 · Providing Housekeeping Services at the British Deputy High Commission in Mumbai | 3final-stage tenders · 5 at stage one | 0 | 0 | — |
| 3 · Providing Housekeeping Services at the British Deputy High Commission in Chennai | 4final-stage tenders · 5 at stage one | 0 | 0 | — |
| 4 · Providing Housekeeping Services at the British Deputy High Commission in Bengaluru | 4final-stage tenders · 5 at stage one | 0 | 0 | — |
| 5 · Providing Housekeeping Services at the British Deputy High Commission in Kolkata | 3final-stage tenders · 4 at stage one | 0 | 0 | — |
| 6 · Providing Housekeeping Services at the British Deputy High Commission in Ahmedabad | 4final-stage tenders · 5 at stage one | 0 | 0 | — |
| 7 · Providing Housekeeping Services at the British Deputy High Commission in Hyderabad | 3final-stage tenders · 4 at stage one | 0 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
3 commercial parties on the notice- DEC Property Management I Pvt LtdAwarded supplier
- Dusters Total Solutions Services Private LimitedAwarded supplier
- G4S Facility Services (India) Pvt. Ltd.Awarded supplier
Official documents & specifications (8)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender