Official UK procurement notice
Field Services short-term · UK public procurement notice
Authority: Home Office (Central government)
Sectors: IT Services & Software (72) Delivery: UK
Awarded value£3,840,000published award · exc. VAT
Awarded 20 Oct 2025no call for competition
Awarded to ITM COMMUNICATIONS LIMITED
What is being bought
Published requirement descriptionIT support at buyer sites up and down the country
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 20 Oct 2025, 15:56 BST
- Last source update
- 18 Nov 2025, 10:52 GMT
- Authority reference
CLS project_18880- FTS notice number
2025/S 000-074663- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05d006Find a Tender
- Why no open competition
- Single Suppliers Technical Reasons
- Published justification
The directly awarded contract provides continuity while we execute a procurement against CCS Framework Technology Services 3. The market is aware of this procurement.
How it was run
Official notice- Submission deadline
- —
Timeline
18 Nov 2025 → 24 Nov 2025 · 2 dates- Notice published331 days ago18 Nov 2025, 10:52 GMT
- Standstill ends325 days ago24 Nov 2025, 23:59 GMT
Notice history
5 events · 4 releases on Find a Tender · since 20 Oct 2025- Transparency notice published20 Oct 2025, 15:56 BSTUK5
- Contract signature expected31 Oct 2025, 23:59 GMTscheduled
- Contract award notice published13 Nov 2025, 12:29 GMTUK6
- Contract award notice published13 Nov 2025, 12:49 GMTUK6
- Contract details notice published18 Nov 2025, 10:52 GMTUK7
Routine re-releases (4)
- 2025-10: 1 release · 20 Oct 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £3,840,0001 award exc. VAT
Contracts signed 1latest 31 Oct 2025
| Awarded to | Value | Date | Status |
|---|---|---|---|
| ITM COMMUNICATIONS LIMITEDSME +1 morejoint awardProject_18880 - Field Services uncompeted short-term1 Nov 2025 – 31 Oct 2026Options: There is, across a large IT estate, a fairly predictable monthly demand for IT support which is covered by a steady monthly charge although each element of support within this expected demand will require an optional request against a catalogue of services. There is likely also to be a less predictable need for potentially large amounts of IT support in relation to buyer initiatives that depend on IT. These needs for support in respect of buyer initiatives may be sufficiently large as not to be covered by the steady monthly charge and in that sense would represent "additional purchases while the contract is valid". · Amended: This Contract Award Notice (UK6) is retrospective This Change has been made because the Home Office published the Transparency Notice (UK5) on 20th October 2025 but failed to publish a Contract Award Notice (UK6), before awarding the contract on 31st October 2025. | £3,840,000 | 20 Oct 2025 | Awarded |
Contracts
Project_18880 - Field Services uncompeted short-term · ITM COMMUNICATIONS LIMITEDSME +1 more
- Signed
- 31 Oct 2025
- Value
- £3,840,000
- Period
- 1 Nov 2025 – 31 Oct 2026
- Status
- active
5 agreed KPIs: Incident Resolution · Workflow Task Update · Catalogue Request Delivery …
- Incident Resolution, Number of unmitigated Incidents Resolved within 4 hours, 8 hours and 5 days for Priority 1, 2 and 3 Incidents respectively, to all resolved Incidents at Priority 1, 2 and 3.
- Workflow Task Update, Number of Workflow Tasks updated within 10 Working Days, to all updated Workflow Tasks.
- Catalogue Request Delivery, Number of Catalogue Requests delivered within 10 Working Days, to all delivered Catalogue Requests.
- Social Value: Workforce Engagement and Voice, Ratio of pilot activities being delivered to groups for which the Supplier has provided satisfactory description of: the group involved; the rationale for and approach to defining that group; the high-level nature of the pilot activity including expected duration; how the pilot activity with the group may produce relevant outcomes, to all pilot activities being delivered to groups.
- Social Value: Supporting Individuals to Gain, Remain, and Progress in Work, Ratio of cumulative completed activities for the Supplier’s new performance management / career development framework to cumulative activities planned for completion.
Contracting authority & participating public bodies
Bidders & participating suppliers
2 commercial parties on the notice- ITM Communications LimitedAwarded supplier
- ITM Communications LimitedAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender