Official UK procurement notice
Professional Contact Center Staff Outsourcing – British Council MENA
Authority: British Council (Local council)
Sectors: Business Services & Consultancy (79) Delivery: UK
Budget not disclosedValue not published
Submissions closed 31 May 2021
Contract term 4 yrsends 25 Jul 2025 · extension options published · starts 25 Jul 2021
What is being bought
Published requirement descriptionBritish Council is looking to engage a supplier for outsourcing call center agents to operate the Regional Contact Center for the British Council based in Egypt
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1British Council is looking to engage a supplier for outsourcing call centre agents to…Renewal
British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt
Procedure terms & legal framework
From the official record- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 18 Apr 2021, 08:01 BST
- Last source update
- 18 Apr 2021, 08:01 BST
- Authority reference
BC/01749- FTS notice number
2021/S 000-008141- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02a73eFind a Tender
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
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- Submission deadline
- 31 May 2021, 22:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
18 Apr 2021 → 31 Aug 2021 · 4 dates- Notice published18 Apr 2021, 08:01 BST
- Submission deadline31 May 2021, 22:00 BST
- Contract starts25 Jul 2021, 00:00 BST
- Bids must remain valid until31 Aug 2021, 23:59 BST
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.