Official UK procurement notice
Post Office Inquiry: Psychological Support Services
Authority: Department for Business & Trade (Central government)
What is being bought
Published requirement descriptionThe Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible.
The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2). However the date cannot currently be specified due to factors outside of the Inquiry’s control.
Key deliverables include:
- Support for Engagement sessions
- Telephone Helpline Support
- Mental Health and Resilience training for Inquiry staff
The Service is effective from September 2025 through to 30 June 2026.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Below threshold - without competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 17 Sept 2025, 11:00 BST
- Last source update
- 17 Sept 2025, 11:00 BST
- Authority reference
PR_4975- FTS notice number
2025/S 000-057237- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059c09Find a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published17 Sept 2025, 11:00 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| PAM Wellbeing Ltd | £100,000 † | — | Awarded |
Contracts
Post Office Inquiry: Psychological Support Services · PAM Wellbeing Ltd
- Signed
- 9 Sept 2025
- Value
- £100,000
- Period
- 9 Sept 2025 – 30 Jun 2026 · up to 30 Sept 2026 with extensions
- Status
- active
- Extensions
- The Authority may extend the Contract for a period of up to 3 Months by giving not less than 10 Working Days' notice in writing to the Supplier prior to the Expiry Date. The Conditions of the Contract shall apply throughout any such extended period.
3 agreed KPIs: Contract Management · Delivery · Quality
- Contract Management, Attendance at fortnightly meetings by the Supplier’s Project Manager
- Delivery, Delivery of a monthly report (the final working day of each month) setting out number of participants seen and number of sessions held. To be sent to the Project Manager and Deputy Project Manager via email.
- Quality, Quality of overall report delivered meets agreed standard. The agreed standard will be defined at the kick-off meeting with the Supplier.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- PAM Wellbeing LtdAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender