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AwardedFind a Tender · award

PKC12376 Customer Services Platform

Buyer: Perth & Kinross Council →

BuyerPerth & Kinross Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published4 Dec 2024

What is being bought

Provision of a Customer Services Platform.

Delivery location

UKM77

Categories

Software package and information systems 48000000Software package and information systems 48000000

Lot details

Lot 1

Procurement of a Customer Services Platform for managing customer services and interactions efficiently.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Software package and information systemsNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,487 of 6,836 with a bid count)1.7 average (2,926 of 6,836 with named award suppliers)Not published
Same buyer41 median · 1 average (2 of 4 with a bid count)1 average (4 of 4 with named award suppliers)Not published
Delivery region: UKM7781 median · 1.7 average (3 of 8 with a bid count)1 average (5 of 8 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleSystem used in Council for a number of years and can only be provided by single supplier.
Rationale classificationsThe works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

038993-2024-PKC12376-1

Statusactive
Value£256,680

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04c20c
Latest release ID038993-2024
Latest release timestampWed Dec 04 2024 09:25:02 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
4 Dec 2024award, contract038993-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "038993-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 1,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-12-04T09:25:02Z",
  "ocid": "ocds-h6vhtk-04c20c",
  "buyer": {
    "id": "GB-FTS-1263",
    "name": "Perth & Kinross Council"
  },
  "links": [
    {
      "rel": "canonical",
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784885"
    }
  ],
  "awards": [
    {
      "id": "038993-2024-PKC12376-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-131867",
          "name": "Granicus Firmstep Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PKC12376",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Procurement of a Customer Services Platform for managing customer services and interactions efficiently.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM77"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "PKC12376 Customer Services Platform",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Provision of a Customer Services Platform.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "System used in Council for a number of years and can only be provided by single supplier.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-1263",
      "name": "Perth & Kinross Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM77",
        "locality": "Perth",
        "postalCode": "PH1 5PH",
        "countryName": "United Kingdom",
        "streetAddress": "2 High Street"
      },
      "details": {
        "url": "http://www.pkc.gov.uk",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00372",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Perth & Kinross Council"
      },
      "contactPoint": {
        "name": "Wendy Morrison",
        "email": "wjmorrison@pkc.gov.uk",
        "telephone": "+44 1738475000"
      }
    },
    {
      "id": "GB-FTS-131867",
      "name": "Granicus Firmstep Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3R 6RP",
        "countryName": "United Kingdom",
        "streetAddress": "7 Harp Lane"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Granicus Firmstep Limited"
      }
    },
    {
      "id": "GB-FTS-131868",
      "name": "Perth Sheriff Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Perth",
        "countryName": "United Kingdom",
        "streetAddress": "Tay"
      },
      "identifier": {
        "legalName": "Perth Sheriff Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "038993-2024-PKC12376-1",
      "value": {
        "amount": 256680.43,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "038993-2024-PKC12376-1",
      "dateSigned": "2024-11-29T00:00:00Z"
    }
  ],
  "description": "(SC Ref:784885)",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
4 Dec 2024 · 038993-2024 · award, contract
{
  "id": "038993-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 1,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-12-04T09:25:02Z",
  "ocid": "ocds-h6vhtk-04c20c",
  "buyer": {
    "id": "GB-FTS-1263",
    "name": "Perth & Kinross Council"
  },
  "links": [
    {
      "rel": "canonical",
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784885"
    }
  ],
  "awards": [
    {
      "id": "038993-2024-PKC12376-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-131867",
          "name": "Granicus Firmstep Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PKC12376",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Procurement of a Customer Services Platform for managing customer services and interactions efficiently.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM77"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "PKC12376 Customer Services Platform",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Provision of a Customer Services Platform.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "System used in Council for a number of years and can only be provided by single supplier.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-1263",
      "name": "Perth & Kinross Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM77",
        "locality": "Perth",
        "postalCode": "PH1 5PH",
        "countryName": "United Kingdom",
        "streetAddress": "2 High Street"
      },
      "details": {
        "url": "http://www.pkc.gov.uk",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00372",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Perth & Kinross Council"
      },
      "contactPoint": {
        "name": "Wendy Morrison",
        "email": "wjmorrison@pkc.gov.uk",
        "telephone": "+44 1738475000"
      }
    },
    {
      "id": "GB-FTS-131867",
      "name": "Granicus Firmstep Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3R 6RP",
        "countryName": "United Kingdom",
        "streetAddress": "7 Harp Lane"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Granicus Firmstep Limited"
      }
    },
    {
      "id": "GB-FTS-131868",
      "name": "Perth Sheriff Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Perth",
        "countryName": "United Kingdom",
        "streetAddress": "Tay"
      },
      "identifier": {
        "legalName": "Perth Sheriff Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "038993-2024-PKC12376-1",
      "value": {
        "amount": 256680.43,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "038993-2024-PKC12376-1",
      "dateSigned": "2024-11-29T00:00:00Z"
    }
  ],
  "description": "(SC Ref:784885)",
  "initiationType": "tender"
}