PKC12376 Customer Services Platform

Official notice

Authority: Perth & Kinross Council (Local council)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: Scotland (UKM77)

Awarded value£256,680published contract · exc. VAT

Awarded 29 Nov 2024no call for competition

Awarded to GRANICUS-FIRMSTEP LIMITED

What is being bought

Published requirement description

Provision of a Customer Services Platform.

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Procurement of a Customer Services Platform for managing customer services and…Awarded

Procurement of a Customer Services Platform for managing customer services and interactions efficiently.

Delivery: Scotland

48000000 Software package and information systems

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 4 Dec 2024, 09:25 GMT
Last source update: 4 Dec 2024, 09:25 GMT
Authority reference: PKC12376
FTS notice number: 2024/S 000-038993
Classification (CPV): Software package and information systems
Delivery area: Scotland (UKM77)
Official registry OCID: ocds-h6vhtk-04c20c Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
Published justification: System used in Council for a number of years and can only be provided by single supplier.

Publisher note: (SC Ref:784885)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £256,6801 contract exc. VAT

Bids received 1

Contracts signed 1latest 29 Nov 2024

Awarded to	Value	Date	Status
GRANICUS-FIRMSTEP LIMITED	£256,680 †	—	Awarded

Contracts

Contract 038993-2024-PKC12376-1 · GRANICUS-FIRMSTEP LIMITED
Signed
29 Nov 2024
Value
£256,680
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic · 1 from abroad	0	—	—

Contracting authority & participating public bodies

Perth & Kinross Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 2 High Street, Perth, Scotland, PH1 5PHContact name, email, phone

Dispute resolution & review bodies

Perth Sheriff CourtReview body Perth

Bidders & participating suppliers

1 commercial party on the notice

Granicus Firmstep LimitedAwarded supplier 7 Harp Lane, London, London, EC3R 6RP

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.