Official UK procurement notice
Personal Safety Device Framework
Authority: Suffolk County Council (Local council)
What is being bought
Published requirement descriptionSuffolk County Council have established a single vendor framework for Personal Safety Devices. The Framework will be available for use by Suffolk County Council, including any trading organisations wholly owned by the Council; arm's length bodies established by the Council and other public contracting authorities within the UK, including but not limited to: district and borough councils; Mayoral Authorities; Unitary Authorities; County Councils; Police; Fire and Rescue Services; Ambulance Services, Probation Service; Health Authorities; Voluntary and Community Sector; Higher and Further Educational establishments; Schools; Free schools, Academies and Pupil Referral Units.
The contract is for the provision of a monitored Lone Worker and Personal Safety solution, with devices that allow actuations with appropriate intervention as required, assisting staff in carrying out their duties safely, and minimising additional risks associated with working alone. Included in this contract is training for all users of these services. Included in this contract is training for all users of these services.
The aim is to provide maximum flexibility for SCC and any other organisations who may choose to use the Framework, in ensuring the personal safety of its employees. We require a range of devices and solutions that can be used by individuals who have differing risk levels in the delivery of their duties.
We require devices and solutions that are easy to use and have proportionate escalation methods and routes. Devices and solutions should be provided for a wide range of needs, roles and risk profiles.
This opportunity was available in the `Current Tenders` area of portal. Interested parties were invited to express their interest to gain full access to the tender documentation. The deadline date for submissions of the tender was 23rd January 2026 at 12:00 (noon). The total framework value is up to £4,000,000 (excluding VAT) - this takes into consideration potential spend undertaken by any/all eligible Authorities using the framework.
Please note, the contract was not signed and sealed until the 29th July 2026. However, for the avoidance of doubt, the date the contract was entered into was 1st June 2026.
- The authority expects to re-tender this requirement around 1 Nov 2029, 23:59 GMT.
- No preliminary market engagement: An F01: Prior information notice was published on 24 January 2025, 11:50am. Notice identifier: 2025/S 000-002502 Procurement identifier (OCID): ocds-h6vhtk-04d602
CPV: Health and safety services
How this framework works
From the published notice- Type
- Open framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Places
- up to 1 suppliers · 5 bids received (5.0 per place) · 1 appointed (full)
- Framework period
- 4 yrs from 1 Jun 2026
- Buyer regions
- UK
Who may buy through it
The Framework will be available for use by Suffolk County Council, including any trading organisations wholly owned by the Council; arm's length bodies established by the Council and other public contracting authorities within the UK, including but not limited to: district and borough councils; Mayoral Authorities; Unitary Authorities; County Councils; Police; Fire and Rescue Services; Ambulance Services, Probation Service; Health Authorities; Voluntary and Community Sector; Higher and Further Educational establishments; Schools; Free schools, Academies and Pupil Referral Units.
Published description of the framework
The pricing and volume related rebates offered by the supplier to framework customers shall be in accordance with the Pricing Matrices set out in the overarching Framework Agreement.
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£4,000,000
- Economic & financial standing
A minimum Creditsafe credit reference agency score of 50 is required at the time of evaluation. If this threshold is not met (or a Creditsafe score cannot be obtained), the contracting authority may conduct a more detailed assessment - such as ratio analysis - using other financial information.
- Technical & professional ability
Procurement specific requirements:
- Do you offer devices/solutions that are operable and fully functional at all times, in all locations, in all weather conditions, and where there is little or no mobile signal?
- Do you provide monitoring of all live devices and solutions 24 hours a day, 7 days a week and 365 days a year?
- Is the Alarm Receiving Centre (ARC) accredited to BS9518:2021 and BS EN 50518:2019+A1:2023 Remote centres receiving signals from fire and security systems (or equivalent)?
- Is your organisation and Sub-Contractors certified to BS8484:2022 Lone Worker Industry Standard (or equivalent)?
- Is the organisation delivering the Alarm Receiving Centre services certified to BS7858:2019 Security screening of individuals employed in a security environment (or equivalent)?
- Please confirm that you can provide a range of products to meet the needs of High, Medium and Low risk Users and provide the support response by way of an Alarm Receiving Centre and appropriate escalation processes.
- Are you and any contractors or Sub Contactors certified to ISO/IEC 27001:2022 (or equivalent)?
Other COPs:
UK General Data Protection Regulations
- Tenderer does not pose a Data Protection risk to the Council (that cannot be mitigated).
Organisational standards
-Tenderer provides evidence demonstrating how they can meet the specified organisational qualifications or standards
Experience of sub-contractor management
- Tenderer provides evidence demonstrating how they have previously maintained healthy supply chains with their sub-contractor(s) (if applicable).
Health and safety
- Tenderer provides their H&S Policy Statement together with an explanation of their H&S arrangements (which should follow a recognised H&S Management system).
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality
- Cost
- Economic & financial standing
A minimum Creditsafe credit reference agency score of 50 is required at the time of evaluation. If this threshold is not met (or a Creditsafe score cannot be obtained), the contracting authority may conduct a more detailed assessment - such as ratio analysis - using other financial information.
- Technical & professional ability
Procurement specific requirements:
- Do you offer devices/solutions that are operable and fully functional at all times, in all locations, in all weather conditions, and where there is little or no mobile signal?
- Do you provide monitoring of all live devices and solutions 24 hours a day, 7 days a week and 365 days a year?
- Is the Alarm Receiving Centre (ARC) accredited to BS9518:2021 and BS EN 50518:2019+A1:2023 Remote centres receiving signals from fire and security systems (or equivalent)?
- Is your organisation and Sub-Contractors certified to BS8484:2022 Lone Worker Industry Standard (or equivalent)?
- Is the organisation delivering the Alarm Receiving Centre services certified to BS7858:2019 Security screening of individuals employed in a security environment (or equivalent)?
- Please confirm that you can provide a range of products to meet the needs of High, Medium and Low risk Users and provide the support response by way of an Alarm Receiving Centre and appropriate escalation processes.
- Are you and any contractors or Sub Contactors certified to ISO/IEC 27001:2022 (or equivalent)?
Other COPs:
UK General Data Protection Regulations
- Tenderer does not pose a Data Protection risk to the Council (that cannot be mitigated).
Organisational standards
-Tenderer provides evidence demonstrating how they can meet the specified organisational qualifications or standards
Experience of sub-contractor management
- Tenderer provides evidence demonstrating how they have pr…
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “Personal Safety Device Framework” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- The Framework will be available for use by Suffolk County Council, including any trading organisations wholly owned by the Council; arm's length bodies established by the Council and other public contracting authorities within the UK, including but not limited to: district and borough councils; Mayoral Authorities; Unitary Authorities; County Councils; Police; Fire and Rescue Services; Ambulance Services, Probation Service; Health Authorities; Voluntary and Community Sector; Higher and Further Educational establishments; Schools; Free schools, Academies and Pupil Referral Units.
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Nov 2029
- First published
- 12 Dec 2025, 15:05 GMT
- Last source update
- 7 Aug 2026, 12:35 BST
- Award evaluation window
- Submission end – 11 May 2026
- Authority reference
PA0031- FTS notice number
2025/S 000-082572- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f50cFind a Tender
- Risks
Suffolk County Council has joined the government's Devolution Priority Programme (DPP), a fast-track programme towards devolution and local government reorganisation.
Under the DPP it is proposed that:
a) a Mayoral Combined County Authority (MCCA) for Norfolk and Suffolk is established, with strategic powers and headed by an elected mayor ("Devolution").
b) the existing two-tier council structure in Suffolk is abolished and replaced with one or more unitary councils covering the current geographical boundary of Suffolk ("LGR").
It is possible that both, one or neither of these changes will happen. These changes are declared as known risks as we do not yet know the implications of Devolution and/or LGR.
As a result of LGR and Devolution, contract modifications may be necessary to novate, transfer or disaggregate the contract from the one you entered into to one or more successor authorities or the MCAA. Impacts could include changes to geographical boundaries, significant increases and/or decreases in the goods and/or services required due to the change in size/scope of any successor authority or the MCAA. This may also change the scope of the contract
Interested Parties should refer to the Invitation to Tender and Contract Terms for the Known Risks.
Contract novation, transfer or disaggregation to one or more Successor Authorities or the MCAA within the current geographical boundary of Suffolk.
Contract novation, transfer or disaggregation to one or more Successor Authorities or the MCAA outside the current geographical boundary of Suffolk.
How it was run
Official notice- Appointment period ends
- 23 Jan 2026, 12:00 GMT
- Clarification deadline
- 2 Jan 2026, 17:00 GMT
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
12 Dec 2025 → 7 Aug 2026 · 8 dates- Tender notice published313 days ago12 Dec 2025, 15:05 GMT
- Clarification questions by292 days ago2 Jan 2026, 17:00 GMT
- Admission / appointment period ends271 days ago · period end, not a bid countdown23 Jan 2026, 12:00 GMT
- Award decision expected by162 days ago11 May 2026, 23:59 BST
- Assessment summaries sent161 days ago13 May 2026, 00:00 BST
- Standstill ends151 days ago22 May 2026, 23:59 BST
- Contract starts142 days ago1 Jun 2026, 00:00 BST
- Latest notice published75 days ago7 Aug 2026, 12:35 BST
Notice history
7 events · 4 releases on Find a Tender · since 12 Dec 2025- Tender notice published12 Dec 2025, 15:05 GMTUK4
- Tender notice published8 Jan 2026, 10:49 GMTUK4
- Deadline moved to 23 Jan 2026, 12:00 GMT8 Jan 2026, 10:49 GMT+7 days · was 16 Jan 2026, 12:00 GMT
- Contract award notice published13 May 2026, 12:45 BSTUK6
- Status changed to complete13 May 2026, 12:45 BST
- Contract signature expected29 May 2026, 23:59 BSTscheduled
- Contract details notice published7 Aug 2026, 12:35 BSTUK7
Published amendments (1)
The submission deadline has been extended by one week because some responses to clarification questions are still outstanding.
Routine re-releases (4)
- 2025-12: 1 release · 12 Dec 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Totalmobile Limited1 Jun 2026 – 31 May 2030 | £4,000,000 | 13 May 2026 | Awarded |
Contracts
Personal Safety Device Framework · Totalmobile Limited
- Signed
- 1 Jun 2026
- Value
- £4,000,000
- Period
- 1 Jun 2026 – 31 May 2030
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5final-stage tenders | 4 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- TOTALMOBILE LIMITEDFramework contractor
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender