Payment Exception Service · UK public procurement notice

Official notice

Authority: Department for Work & Pensions (Central government)

ServicesCompetitive flexible procedureAbove thresholdSME suitable

Sectors: Financial and insurance services (66) Delivery: UK

Planned pipeline value£15,945,022pipeline notice, not a live tender

Tender notice expected 9 Sept 2025from the planned procurement notice

Contract term 3 yrsends 4 Feb 2029 · up to 4 Feb 2031 with extensions · starts 5 Feb 2026

What is being bought

Published requirement description

Payment Exception Project is a cash-out service required to fulfil the Secretary of State obligation to ensure payment of entitlement to customers who do not have a transactional account (bank, building society, credit union). The service supports unbanked customers to receive payment of entitlement through an alternate method of payment to that of the BACS payment process, on a date of payment entitlement.

CPV: Financial and insurance services

The lotProcurement structure

single lot · value published

Lot #1PlannedRenewal 3 yrsSMEPublished value£15,945,022

Contract period: 5 Feb 2026 – 4 Feb 2029 (3 yrs) · up to 4 Feb 2031 with extensionsValue: £15,945,022 exc. VAT · £19,134,026 inc. VAT

Delivery: UKEligibility: SME eligible

Extensions: Allow the safe transition across to a replacement service and provides payment continuity to customers.

66000000 Financial and insurance services

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 20 Jun 2025, 14:53 BST
Last source update: 8 Aug 2025, 16:29 BST
Award evaluation window: Submission end – 26 Jan 2026
FTS notice number: 2025/S 000-047418
Latest notice: Pipeline notice (UK1)
Classification (CPV): Financial and insurance services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-055108 Find a Tender

How it was run

Official notice

Submission deadline: 11 Sept 2025, 23:59 BST
Clarification deadline: 28 Aug 2025, 23:59 BST
Accepted languages: en

Timeline

20 Jun 2025 → 5 Feb 2026 · 7 dates

Planning notice published
20 Jun 2025, 14:53 BST
Latest notice published
8 Aug 2025, 16:29 BST
Clarification questions by
28 Aug 2025, 23:59 BST
Tender notice expected
9 Sept 2025, 23:59 BST
Submission deadline
11 Sept 2025, 23:59 BST
Award decision expected by276 days ago
26 Jan 2026, 23:59 GMT
Contract starts267 days ago
5 Feb 2026

Notice history

2 events · 2 releases on Find a Tender · since 20 Jun 2025

Planned procurement notice published
20 Jun 2025, 14:53 BST
UK3
Pipeline notice published
8 Aug 2025, 16:29 BST
UK1

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Department for Work & Pensions

Contracting authorityPublic authority - central government GB-PPON: PJCP-7274-TLRQ Caxton House 7th Floor 6-12 Tothill Street, London, London, SW1H 9NAContact name, email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender8 Aug 2025, 16:29 BST
Planned procurement notice planningPlanned procurement noticeUK3Planned procurement notice on Find a Tender20 Jun 2025, 14:53 BST