Official UK procurement notice
Payment Exception Project · UK public procurement notice
Authority: Department for Work & Pensions (Central government)
What is being bought
Published requirement descriptionPayment Exception Project is a cash-out service required to fulfil the Secretary of State obligation to ensure payment of entitlement to customers who do not have a transactional account (bank, building society, credit union). The service supports unbanked customers to receive payment of entitlement through an alternate method of payment to that of the BACS payment process, on a date of payment entitlement.
- How the procedure runs: Procurement with tender, and evaluation. No further stages planned at this stage.
- No preliminary market engagement: The service was altered from a 2 lot to a single service. The previous 2 lot procurement had a UK2 procurement notice published: https://www.find-tender.service.gov.uk/Notice/011609-2025
CPV: Financial and insurance services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£22,532,075
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (11)
- Implementation, Migration and Set-up: 6%
- The Payment Solution: 18%
- Funding Solution and Minimum Customer Functionality: 18%
- Managing Payments, Returns, and Data Provision: 15%
- Disaster Recovery, Business Continuity, and Incident Management: 5%
- Customer Support and Safeguarding. Plus, Financial Inclusion: 8%
- DWP Agent Portal, Helpdesk Support, and Training. Plus, Management Information and Reporting: 5%
- Security, Fraud Prevention, Data Protection, and Audit. Plus, Accessibility and Regulatory Compliance: 5%
- Financial Services: 5%
- ISQ: 5%
- Social Value: 10%
Published award criteria (11)
- Implementation, Migration and Set-up
- The Payment Solution
- Funding Solution and Minimum Customer Functionality
- Managing Payments, Returns, and Data Provision
- Disaster Recovery, Business Continuity, and Incident Management
- Customer Support and Safeguarding. Plus, Financial Inclusion
- DWP Agent Portal, Helpdesk Support, and Training. Plus, Management Information and Reporting
- Security, Fraud Prevention, Data Protection, and Audit. Plus, Accessibility and Regulatory Compliance
- Financial Services
- Social Value
- ISQ
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 30 Jul 2025, 15:54 BST
- Last source update
- 20 Aug 2026, 15:15 BST
- Award evaluation window
- Submission end – 5 Feb 2026
- Authority reference
C9928- FTS notice number
2025/S 000-055124- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-056964Find a Tender
- How it runs
Procurement with tender, and evaluation. No further stages planned at this stage.
How it was run
Official notice- Submission deadline
- 27 Oct 2025, 23:59 GMT
- Clarification deadline
- 7 Oct 2025, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
DWP use Atamis to submit tenders. Please login and use the supplier portal: dwp2.my.site.com/s/Welcome ↗
Send through your bid in the "My proposals and quotes" area.
Timeline
30 Jul 2025 → 1 Sept 2026 · 10 dates- Planning notice published30 Jul 2025, 15:54 BST
- Tender notice published9 Sept 2025, 15:58 BST
- Next notice expected9 Sept 2025, 23:59 BST
- Clarification questions by380 days ago7 Oct 2025, 23:59 BST
- Submission deadline360 days ago27 Oct 2025, 23:59 GMT
- Contract starts260 days ago5 Feb 2026
- Award decision expected by259 days ago5 Feb 2026, 23:59 GMT
- Assessment summaries sent64 days ago20 Aug 2026, 00:00 BST
- Latest notice published63 days ago20 Aug 2026, 15:15 BST
- Standstill ends51 days ago1 Sept 2026, 23:59 BST
Notice history
13 events · 5 releases on Find a Tender · since 30 Jul 2025- Planned procurement notice published30 Jul 2025, 15:54 BSTUK3
- Tender notice published9 Sept 2025, 15:58 BSTUK4
- Status changed to active9 Sept 2025, 15:58 BST
- Deadline moved to 24 Oct 2025, 23:59 BST9 Sept 2025, 15:58 BST+0 days · was 24 Oct 2025, 23:59 BST
- Tender notice published10 Oct 2025, 15:22 BSTUK4
- Published value updated to £24,501,14710 Oct 2025, 15:22 BSTwas £14,649,875
- Deadline moved to 24 Oct 2025, 23:59 BST10 Oct 2025, 15:22 BST+0 days · was 24 Oct 2025, 23:59 BST
- Tender notice published23 Oct 2025, 16:47 BSTUK4
- Published value updated to £22,532,07523 Oct 2025, 16:47 BSTwas £24,501,147
- Deadline moved to 27 Oct 2025, 23:59 GMT23 Oct 2025, 16:47 BST+3 days · was 24 Oct 2025, 23:59 BST
- Contract award notice published20 Aug 2026, 15:15 BSTUK6
- Status changed to complete20 Aug 2026, 15:15 BST
- Contract signature expected30 Sept 2026, 23:59 BSTscheduled
Published amendments (2)
For clarity, the value of £14,649,875 excluding VAT in the 'Total Value (estimated)' section of the Tender Notice is the estimated value for the initial 3-year period. The value across the total contract term including all extensions is £24,501,147 excluding VAT.
The published estimated value of £14,649,875 (exc. VAT) was calculated with reference to a 36-month term post implementation (i.e. 36 monthly charges). For the avoidance of doubt, the estimated value for 31 months (excluding implementation period and not including implementation costs) would be c£12,680,803 (exc. VAT). The value across the total contract term including all extensions is £22,532,07…
Routine re-releases (5)
- 2025-09: 1 release · 9 Sept 2025
- 2025-07: 1 release · 30 Jul 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| PayPoint Network LimitedPayment Exception Service1 Mar 2027 – 28 Feb 2030 · up to 29 Feb 2032Extensions: up to 24 months | £12,997,124 | 20 Aug 2026standstill to 1 Sept 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 0 | 0 | — |
Who bid
- wonPaypoint Network LTD · East of England
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Paypoint Network LTDAwarded supplier
Official documents & specifications (6)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Go to the above link then click on "supplier registration here". Then click on the supplier login button with the your login details. Under find opportunities and click here. Select Payment Exceptions Service C5141
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender