PA23 UK7 PROVISION OF MEDICAL INSURANCE COVERAGE FOR COUNTRY BASED STAFF OF THE BRITISH EMBASSY BAMAKO, MALI

Below threshold - limited competition

Sectors: Financial and insurance services (66) Delivery: Delivery location not published

Awarded value£68,559published contract · exc. VAT

Awarded 22 Dec 2025

Awarded to Sunu Assurance

What is being bought

Published requirement description

The British Embassy in Bamako requires medical insurance coverage that will be provided to country based staff

single lot · no lot value published

Lot #1Awarded

From the official record

1 event · 1 release on Find a Tender

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £68,5591 contract exc. VAT

Contracts signed 1latest 22 Dec 2025

Awarded to	Value	Date	Status
Sunu Assurance	£68,559 †	—	Awarded

Contracts

Contract 1 · Sunu Assurance
Signed
22 Dec 2025
Value
£68,559
Period
1 Jan 2026 – 31 Dec 2026 · up to 31 Dec 2027 with extensions
Status
active
Extensions
subject to satisfactory performance
6 agreed KPIs: KPI 1 Network of affiliates · KPI 2 Reporting · KPI 3 Customer Satisfaction …
- KPI 1 Network of affiliates, Provide quality service in accordance with the terms defined by the coverage policy Maintain wide range of quality medical structures and healthcare affiliates in Bamako and across Mali
- KPI 2 Reporting, Provision of monthly insurance claim utilisation reports
- KPI 3 Customer Satisfaction, Ensure the quality and timely delivery of the coverage and maintain a high customer satisfaction rate
- KPI 4 Claims Processing, Eligible claims submitted by the Authority’s subscribers should be reviewed and processed within the contractually agreed timeframe – 15 business days. Ensure timely processing of claims made at non network hospitals or medical structures
- KPI 5 Accuracy of Delivery, Ensure correct required services are always delivered, in accordance with contractual clauses and coverage terms.
- KPI 6 Customer Liaison Arrangements, The supplier’s response times should be within 24 hours if emergency and 48 hours if not urgent The Services Manager should be available as required by client and meets on a regular basis (no less than once a quarter)

Contracting authorityPublic authority - central government GB-PPON: PXRR-8771-PHVX King Charles Street, London, London, SW1A 2AHContact email

1 commercial party on the notice

Sunu AssuranceAwarded supplier Immeuble Sunu 560 Avenue de la Nation, Bamako, ML, 1514, MLContact email

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender29 Jan 2026, 07:55 GMT